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Hvac Repair reviews in Ellsinore

Real People ~ Real Reviews ~ Real Results

  • Clarence Duncan, owner of Complete Home Services, LLC came
    to our home on 3-16-2013 to give us an estimate for replacing old heat pumps. I
    came in contact with him on line via Quality Smith web site while I was
    researching for estimates. We had already had one estimate. Clarence came
    across as being a very friendly, trustworthy person that had been in business
    along time and represented the business as being huge with lots of workers. He
    spoke of doing criminal background checks on workers. He really conned us good
    and we made a very stupid mistake by hiring this man and paying him in advance.
    STUPID!!!     I did go to his web site and check him out (                                                                              I was starting having doubts about him even
    before he was to start the job. On his web site he lists 3 phone numbers (Cape
    Girardeau, Poplar Bluff, and Jonesboro areas). When I called the numbers
    they all went to his cell phone. Then I looked for address of office in Poplar
    Bluff, MO and there was not one. I talked to him on phone and told him I was
    concerned, he kept reassuring me everything would be fine and we would get everything
    he promised us. Well on first day he came to our house at around 9:30 AM and the
    delivery for the HP units did not happen until late in the afternoon so nothing
    was accomplished.  Anyway that was the first day and from then on one
    thing after another happened. He was told before he started the job that my
    husband was going on fishing trip on 3-31-2013. He said that would be no
    problem he could complete job in 3 days. He had 11 days and still did not
    complete. He just kept coming up with excuse after excuse. Tempers did flare
    but when you are out $8500 and was lied to as much as we were it is only human.
    Only contact recently with Clarence has been via email, won't answer phone. My
    husband was back on 04-07-13. I had emailed Clarence on 4-06-13 and told him he
    would be back to schedule a time for him to finish job as I did not want him at
    my home alone while I was working and husband was gone. He first emailed and
    said he was booked until Thursday (4-11-2013) I emailed him back twice before
    he answered to find out what time he would be here. He said 8:30-9:30 am. I
    emailed him back and said thank you, see you Thursday. Then on 4-10-2013 we
    received an email from Clarence starting with more excuses to why not coming on
    and finishing job. At that time I emailed him back and told him of my ongoing
    doubts of his business and requested a refund. He did not respond. From the
    beginning he has been the only one here working on our house except his father-in-law
    was here 2 days and helped some but that was all even though he made reference
    several time to having a crew of men. Never saw any! On 4-11-2013 we had
    another heating and air man come and inspect the units and work and that is
    when we found the units was put in the wrong place and had wrong sized pipes. .
    Bottom line this man is not to be trusted and we were taken for lots of money and
    have gone through lots of stress over this encounter.

    - Diane K.
  • They were here early morning to install it the were very friendly and respectful as they worked.  They did the job in a appropriate time and answered any and all questions we had.
    - Garth l.
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HVAC Contractors in Ellsinore

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