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Internet Provider reviews in Columbia

  • F
    Don't do business with this company. Charged me for 10 Mb service, I recieved 3. They were incapable of getting it any higher, after literally hours wasted on the phone with them, returning a defective modem, etc. Still charged me for 10. So I switched to cable (literally 70 times faster than what I was getting). I was behind on my bill with Socket (my fault), and they shut off my access on the 1st. I called to cancel on the 6th, and they insisted on charging me for the full month. Let me repeat - they SHUT OFF my service on the 1st. I literally got no service from them AT ALL in March. I canceled my account on the 6th. THEY CHARGED ME FOR THE WHOLE MONTH. And for 10Mb service they knew I wasn't getting, since they had spent hours on the phone with me not solving their speed issue. They're crooks. Don't do business with them.
    - Crystal S.
  • D
    Been with Socket now for a while, happy to support a local company. Last month I called them to set up an on-line login so I could pay my bill that way instead of having to call it in every month. When I tried to do that, the login wouldn't work. I couldn't pay the bill by the due date because of that, and got charged a late fee. When I called the next business day to get things straightened out, I found the reason the login wouldn't work was they had left out two of the characters of the email address used as the log-in ID. (Calling them by phone and telling someone what to enter is apparently the only way to set up an on-line login). The customer service person I talked to was apparently an idiot. Him: "Okay, I've got that updated now. Why don't you log in to test it out?" Me: "I can't. My service was cut off because I didn't pay in time, remember?" Him: "I guess you'll be paying by phone then. Will you be using card or check?" ...and not ONCE did he apologize for their screwing it up, or offer to waive the late fee because it was their screw-up. Going to be switching providers as fast as I can get an appointment set up.
    - Scott G.
  • A
    We have always been very pleased with the services received from Socket. We have been customers for over 20 years (since we got our first computer, whenever that was). Their service reps have always been very knowledgeable and many times able to walk me through an issue to resolution.
    - PC Y.
  • C
    They serviceman came out to look at the box and seemed to have fixed the issue by resetting it and calling someone off site to troubleshoot but these problems still did not relieve the issue. When asked if I could have my box/dvr replaced he stated that it was not necessary and that everything would be alright in a couple hours. So waited a couple of hours and issue was still not resolved. Called back and seemed as if they didn't care about my issue
    - RJ W.
  • B
    When I first got them, they were sketchy, but they've gotten better. However, the first year, 2012 to 2013 was a lot of problem, but after middle of 2013, they seemed to get better. I had to have them come out here to work on my internet connection and they fixed whatever needed to be fixed and I haven't had any problems with the service. The customer service was rude the first year, but now they've gotten better.
    - Dawna T.
  • B
    I called the repair line because there was a red X on my television due to my DVR. The person on the online tried to sell me products that I don't need.  Then the actual tech was rude. If I could break my contract I definitely would.  Loser company. 

    - Demetrius D.
  • F
    Unless
    you live downtown Columbia, do NOT sign up for Socket. They won't tell
    you that the service is not working if you don't live within one mile. I
    live 5 miles from downtown. My speed never ever reached even 1MB, was
    always about 6-8kb. I tried for a while to see if I could make it
    anyhow, I really wanted to give my $ to a local service, but no,
    impossible. I work from home and I need fast connection. My mistake was
    not calling them the day after service was installed. I waited a few
    weeks (I was busy, and we all know what it means to make phone calls to
    services) and asked for a refund. They're waiving the $60 cancellation
    fee (which they charge if you cancel before one month service) but are
    not giving me a refund, I have to pay for my month of service. They
    should know that at my address service can't be even close to the
    advertised speed, therefore, for honesty and transparency, they should
    not offer installation. I had all the trouble to go get the modem, call
    for a technician to come fix the outside connection because the modem
    was not getting any signal. I would have saved all this trouble and time
    - and well, saved $40 bucks, because this month I really did not use
    their services (I was using a friend's WifI most of the time). I should
    have been granted a refund for having been mislead. They should not have
    offered their service at my address, not making me responsible for
    cancelling within 24 hours.
    - Roberta T.
  • A
    They are very professional. You pick your natural color and the color you want to be, and they mix a special mixture for you alone that will change the color. The color lasts so much longer than any other product at the store. You can email them to tell them that you want a change and the colorist gets back to you with the information you need. The cost is only $19.95 and you can sign up for automatic shipments at any interval that you wish. The coloring process is very easy and takes only 20-30 minutes. It's wonderful and the price is perfect. No more paying the outrageous prices in the salon. You can do it yourself at home and get exactly the color you want.
    - PAMELA S.
  • D
    A door to door salesman talked me into prism. I have come to find out several things he told me were false. He told me to bundle my telephone service in because it was easier and then could drop it and get a cheaper bill. When I tried to do that I was told I have the cheapest bill because I bundle and if I drop my phone it will be more expensive. He told me I could record 6 shows at once and it is only 4. I told centurytel about it but they didn't seem to care much. If it wasn't such a pain to switch I would have just gone back to DISH. The quality of the TV reception has been good and I haven't had trouble with the device in the 3 or 4 months I have had it until now. Tonight my prism and Internet both went out. They can't come to fix it until Thursday. I will be without tv and internet for two days a night and another partial day which I find an unreasonable amount of time. The guy I talked to on the phone was polite but unhelpful.
    - Laura M.
  • A
    I've never needed any repairs or any service as everything's gone on well. I've had no issues with anything as it's all been fine. I have no complaints. When you call them they're usually pretty prompt in taking care of it as they don't always have to come, they can take care of it over the phone.
    - Allen B.
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Internet Service Providers in Columbia

Companies below are listed in alphabetical order.

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    O
  • Ooma Inc

    1840 Embarcadero Rd
    Palo Alto, CA