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Fireplace Repair reviews in Columbia

  • B
    The staff that came and removed our exisitng fireplaces were on time and punctual. The entire crew were courteous and paid great attention to detail. Ordering our new fireplace did not go as smoothly, after two trips to the shop to pick out the new model we decided on what we wanted. The unit was supposed to be ordered so we scheduled, plumbers, electricians and cabinet makers alll around the date they provided for delivery. The day after it was supposed to be installed we were told that the unit had not been ordered (after we had called the week prior to confirm the delivery date). So after another week waiting the unit was finally delivered after we lost our place in line with the cabinet makers. Again the installers were top notch, they went well above the call of duty to ensure everything went well. Knowing that I am particular about appearances they did an awesome job ensureing the best possible installation. They even custom made a new chimney top so the new flue would be centered in the exisitng chimney.
    - Robert S.
  • F
    I called them because they had installed the fireplace in the house I bought.  It was difficult to get a response back to my call. When the man did come, he seemed to know what he was doing.  One "log" had broken, and he said it was dangerous to burn the fireplace with the broken surfaces exposed.  I asked him to order a replacement for me, but I never heard from them again.  I even called back and asked...but to no avail.   I took that separate log out and have burned it since.  However, some of the other pieces are separating and by the end of last winter, it had a bad fume when it burned.  I'm afraid to use the fireplace again but won't use this company again.  I'm not sure if they are even in business.  I'm trying to find the best places in Columbia who do gas fireplace supply and service.
    - Kitty D.
  • A
    We were called when they were ahead of schedule to check if it was ok to come ahead of time. Inspectors were professional and thorough. We recently purchased the house and have been finding weird/dangerous DIY performed by the previous owners at every turn so we weren't suprised when they notified us that the chimney was unsafe to use. We appreciate the information, and especially thankful that we called prior to trying to use the stove. We will be calling when we're ready to replace everything...
    - Dawnel V.
  • A
    We bought an older home with a natural gas fireplace, direct vent. The former owners had not been using the fireplace much. They were very busy at the time we needed to make an appointment so we had to wait a few weeks for service.
    - Robert M.
  • A
    The owner of the company came, inspected, told us we did not need any repairs, and charged only half of what we were quoted. He fairly did not make the whole charge because he was here a short time and did not have to climb up on the roof to further inspect. We did not ask for a price reduction; it was offered. I hired this company based on Angies List favorable reviews.
    - Deborah S.
  • A
    They removed a fireplace from my living room, and restored the sheetrock wall, and wood baseboards. They came promptly. The cost was the same as the estimate. It looks great! I would recommend Backes to anyone in the area.
    - Kathy K.
  • A
    We asked for a quote and we were given what we considered a reasonable estimate and since it didn't take as long as estimated, the bill was changed to reflect this, so we were charged less than the estimate. The workmen were very professional, tidy and explained how to use the controls on the log inset. We couldn't ask for a better experience and highly recommend them.
    - Mike H.
  • A
    I called to make an appointment and was transfered to the Fireplace Shop. They scheduled the appointment within the same week and were very willing to work around my schedule. Two gentleman showed up and couldn't have been more courteous and professional. They were extremely thorough and explained in detail what they were doing and why. I like to hover and learn as much as I can and they were more than willing to talk to me about every question I asked. I would highly recommend them to anyone and plan to have them come out to my home on an annual basis.
    - Andrew C.
  • C
    The buyer already had an estimate with Advanced Chimney Techniques, so all I had to do was call to set up the work date and pay for it.  But Advanced Chimney Techniques did not make that easy.  They were extremely frustrating.  Every time I called, the receptionist/dispatcher/phone-answerer acted like they'd never handled a phone call, and were honestly astonished that someone needed work done.  At one point, I asked her a question about accessing the house during the work, and she adamantly insisted that the workers would not need access to the house.  I finally got her to agree that she would ask the workers and call me back the next day.  She didn't call back, ever, and of course the workers needed access to the house on the workday.  That was really weird.
    Even though I'd been very clear that I, the seller, was ordering the work, they sent emails to the buyer of the house before the workday.  When told that this was incorrect, they did not bother to make sure the emails reached me.
    The day before the work, I called to confirm what I thought was the start time of 8:00am.  Well, it turns out that they don't tell you the start time.  The repairman would figure out his day's schedule and call me the morning of with a time.  He would call me by 7:30am, I was promised.  Of course he didn't call me by 7:30am, but I did call him at 8:00am because I needed to know when to expect him since the estimate was for 3 hours of work, which is not a small part of the day.  The repairman told me that he could come by around 3:00pm, and that it wouldn't take a full three hours.  He'd looked at the estimate, he told me, and it wouldn't take that long- maybe half that time.  I was able to extract a promise that he would call me on his way from his last job, which was thankfully in Fulton so I had some time to prepare.  He did call.  I have to give him that.  He called, but it was almost an hour early and then, of course, the job took every bit of 3 hours so it was long past 5:30pm that I was sitting there in a lawn chair in an empty house, waiting for them to finish up.
    I was not able to inspect the work since they completed most of it in the attic and on the roof just two days before closing, but the buyers were satisfied with it on final walkthrough.  I am sure the chimney is safe to use.  But I would not hire these guys again, because I felt that their whole operation was unprofessional and lacking in much consideration for their clients, not to mention the broken promises about callbacks.
    - Abbie B.
  • F
    Working with this company was frustrating from start to finish. My gas fireplace had stopped working and thus I made this appointment.  I had a late afternoon appointment, but got several phone calls from the technician (who I also believe is the owner) regarding why he was late.  Initially he would be one hour late, then two, and eventually he showed up much later (at least 2-3 hours).  The gentelman was very personable and friendly.  He however, appeared to have little knowledge of gas fireplaces and had me download the fireplace manual from the internet.  He was honest about his lack of expertise in this area, however it made me wonder why he would book the appointment if it was outside of his knowledge base.  He cleaned the logs off and got the fireplace working that evening,  Because he was so late he told me he would only charge me half price for the appointment (45.00).  The next morning the fireplace no longer would ignite.  I called the company and the gentleman said that he would need to order a part.  After missing a scheduled appointment and cancelling another he came out to the house to find the part he would need to order.  Upon leaving he said he would order the needed part and contact me when the part was in.  I never heard back from the company and when I called to inquire about the part I was told my call would be returned.  I do not hold hard feelings for the $45.00.  I do feel that the gentleman tried his best to fix the fireplace.  I was extremely frustrated at the multiple scheduling errors, difficulty getting answers from the company, and ultimately the fact that I was told a part would be ordered and then never received any further contact.  The whole business process was extremely disorganized.

    I was without a working fireplace for approximately a year.  In winter of 2011 I had a technician from a different company out to fix my furnace.  He said he would look at my fireplace while he was there and was able to quickly fix the problem in 5 minutes and the fireplace has worked great ever since.
    - Lisa Z.
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Fireplace Contractors in Columbia

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