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Appliance Repair reviews in Columbia

  • A
    This is the second time I have used B&B and I've been pleased both times. For this repair, they were able to fit me into their schedule at an early date, they were prompt, knowledgeable, quick, and reasonably priced. These folks are pros.
    - Terry B.
  • A
    I called them early in the morning and they squeezed me in that day so that I could do my laundry and pack. He easily could have told me I needed parts, and I wouldn't have known the difference, but he cleaned the brushes and got it running, and told me that I could expect to have to replace the motor down the road. Quick, courteous, and honest! I will definitely use them again!!!
    - Deborah D.
  • A
    great!! January (one of the managers) gave us enough time to ask questions and offer recommendations. she also called to get our dryer delivered a day early, as we had a storm coming. Delivery staff terrific and on time. Everyone was great. Thanks!
    - Marlene M.
  • A
    I called and Jeff Terry was able to get to the house quickly. He was professional and courteous. He was able to diagnose the problem straightaway and get it fixed in a short time. In the course of the diagnostics, a small amount of water began draining and he wiped it up tidily. He works on most large appliances (he gestured around the kitchen) and works on any brand except Samsung. He offers a 30 day warranty on his work. I would definitely call him again if I have a problem of this type.
    - Elaine M.
  • B
    It went fine. They are very difficult to schedule. If you call them someone in India answers and it's hard to coordinate and you don't know when the guys are going to come out until that very morning, but once they show up then you are fine. They do fine work, it's just the scheduling is very difficult. The workers are very nice.
    - David E.
  • D
    This was the second time our ice maker water line had frozen. We had the line thawed out and it worked for several months with no problems, until a few days before we called this company.  He did show up when he said he would and he helped clean up the water on the floor.  However, he made no attempt to fix the water line and he couldn't find where to turn off the water (it was under the sink beside the refrigerator). We could get water from the spigot in the refrigerator door prior to his arrival.  Now that spigot does not work. He just said that the ice maker was broken and he would order a new one.  We called the next day and told him not to order the ice maker, that we had made other arrangements.  He said he had already ordered the machine.  We told him to cancel the order.  He then said he would send us a bill for the service call.  He send us a bill by email and it has been paid.  We are senior citizens and also a military veteran but no discount was offered as advertised by this company.
    - Maria P.
  • A
    We used this company once before and were extremely pleased both times.  They mean the "same day service" part and came very promptly.  Our water heater is old and cranky, but they've found and fixed problems for us, including getting it started when we couldn't.  Very knowledgeable and professional.  And trustworthy - if the problem is small, they'll tell you that, instead of making something up and charging big money.  Rates are very reasonable - much better than Sears or other big companies I've used in the past.  We're very happy with the service and would use them again.
    - DEBORAH S.
  • A
    I was very pleased. My neighbor gave me the man's name. They were competent and friendly. They went out on their way because the refrigerator was unfixable. They did several trips out. I couldn't recommend him much higher.
    - William F G.
  • A
    I spoke with Ben on the phone about my leaking refrigerator and he diagnosed the issue almost immediately without even seeing the fridge! Clearly he knows his appliances. He was willing to come the day I called but my schedule couldn't accommodate him, so he came promptly as soon as my husband and I were available. He was courteous, professional and very neat and tidy. He completely defrosted our freezer, removed all the excess ice and fixed the drain warmer with an inexpensive, clever modification, rather than a replacement, to prevent it from freezing up again. We will most definitely be calling Ben in the future if we have any appliance problems - I hope he's still making house calls when we do!
    - Christina G.
  • A
    The service person came out the same day that I called.  He did some quick trouble shooting to figure out the problem and fixed my air conditioning that day.  He was very quick and knowledgeable.  He also gave some great advice for maintaining the unit and how to save money in the future.  I would definitely recommend this company and use them again!
    - Jennifer C.
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Appliance Services in Columbia

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