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Window Replacement reviews in Clayton

Real People ~ Real Reviews ~ Real Results

  • The people at Hyperion were very professional and prompt. Someone came the same afternoon I called to give me an estimate. They kept me informed throughout the process. The new window looks great. I would recommend them and use them again.
    - Suzanne Y.
  • I have used Banner Construction for my home improvement projects for the last two decades. They deliver great products at a great price and personally manage the entire process. A couple of years ago, Banner did a total re-siding of my home in Old Town Clayton using James Hardie siding and beautiful wood windows to bring my home back to its original luster. I’m grateful to Bill Kaufman and his dedicated team for the work they have done for me.
    - John D.
  • The project ran very smoothly. Al is extremely professional and kept the communication lines flowing at all times. He is respected by all of the subcontractors, thus they provide promt and courteous service. The quality of craftsmanship is SUPERB. As an interior design professional, I would most DEFINITELY hire him again and recommend him without hesitation to clients.
    - Jennifer F.
  • Can't say enough good things about Al and his team. He was methodical, detail-oriented, and even managed to keep the dust to a minimum! He went above and beyond by adding trim to the sunroom to match the rest of the house. I hadn't even thought of doing that. He did a lot of the work himself and had a great electrician and a great tile guy come in too. We are so pleased with the results.
    - laura b.
  • When they arrived 20 min late (fine - no big deal) he counted 19 windows and said it would cost $155. That's not my fault he miscounted. I had no way of knowing how they counted it and trusted that they had counted them correctly. He said he could still clean 13 for $107 and told me that I should have counted them.
    - Jennifer A.
  • We agreed up front that this little project was to be done between his bigger projects.   Just needed to be done before winter set in.   Quote took about 7-10 days with painting sub needing to look at work scope.   Painting was completed within 3 weeks after contract signed.   Other work was completed within another 3 weeks.   Quality of work was very good.   Timing fine.  Al did a good job of letting us know a day or two before things would happen.  Also had a good recommendation on using metal trim vs replacing wood on older window frames.  Saved a lot of labor.
    - Kathryn W.
  • I found the sales rep David Ferrone very professional and courteous.  He knew his product and was patient when explaining the process of replacing and entry door.
    I would recommend Pella  in Maryland Heights to friends and family.
    - Melissa L.
  • Nu-View was outstanding from start to finish. They gave us a prompt and thorough in-home estimate. The windows arrived on time and were installed in only two days. The workmen were friendly and considerate -- they even worked around my baby's nap schedule! They left the house very clean, too. The windows are high-quality and they look fantastic. The pricing was very competitive. I recommend Nu-View without reservation.
    - Julie S.
  • They were amazing.  There was a team of about 6 people, and they were still working when I got home.  I have never seen a group of workers work so hard!  The product was really well done, and they cleaned up well after themselves.  They were fantastic. 
    - Katherine P.
  • We wanted to get new windows on the entire house.  We stopped by their showroom of Anderson Renewal windows on a Saturday, and arranged for a home visit the next day.  Nothing was said at the time about their business practices, although they did stress that they wanted us both to be home at the time. 
    The person arrived the next day on time, and seemed professional.  However, there were some statements that I really questioned.  In reading about windows, I was told that I should look at the U factor, which is a measure of how the windows conduct heat.  A low number is good.  She told that the number did not matter.  Indeed, I never could find the number in their literature or online, but had reason to believe that it might not be very good compared to others.  She specifically refused to tell me the U factor.  She said that the composite materials used by other companies were associated with lung disease comparable to that caused by asbestos.  I looked this up in the medical literature (I am a physician), and although there were a few papers about the subject, it appeared to be the general consensus that the fiberglass did not cause lung disease.  She told he that the fiberglass would need to be polished frequently and the house would smell like a speedboat.  She made some other rather outrageous statements. 
    There was one window that was a bit complicated.  She blew it off and said that they could bid it separately.  She clearly did not want to bother with figuring out the details until I had agreed to get the windows.  I was not impressed that she could not bother to think about what to do there.   
    At the end of the process, she gave me a verbal quote of about $44,000 for the windows, but said that if I signed up in the next 5 minutes it would be $36,000 or some such.   I almost fell off my chair, as I have never seen such a business practice.  She gave me a single sheet of paper with a number on it, which I think was the $44,000 number.  There was no details of the windows and what they would look like.  We got bids from 2 other companies, and both gave us detailed quotes that listed the windows and their sizes and the types of windows.  She said that she would not do this as the competitors might steal their ideas.  After asking her 3 times if she was totally bonkers to want me to sign within 5 minutes or pay an extra $8,000, she did say that there was a recividism law, which means that if I signed a contract I could get out of it in the next 3 days.  (I think that was the term, maybe I got that wrong.)  I was never given any warning that this would be their business practice.  When we visited the store the day before, there was no mention that we would not be able to read over the bid and think about it.  Indeed, our final choice of windows changed slightly over time (type of window, adding grids or not adding them), and we needed time to think about it.  This bid was done on Sunday, and the next day was a holiday.  I did not actually trust that I would get my money back, as I figured they would find some way to say I did not do it within 3 days. 
    It is possible that their windows are fine.  I hate to give something a D when I did not actually get the work done, but I thought their business practices bordered on the unethical.  I might have purchase the windows if they had not acted in this way. 


    - Katherine P.
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Window Replacement Installers in Clayton

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