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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Choosing Between a Sunroom or Enclosed Porch

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screened in porch with dining table and patio furniture set
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Start Planning Before Building a Patio

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Backyard patio
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Columbus Sunroom Becomes a Four-Season Hideaway

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remodeled sunroom addition

Sunrooms And Patio reviews in Chesterfield

  • D
    We shopped around for decking companies in December '17 to build a screened in sun room. We settled on CFD because of their reputation. Our experience with the company has been nothing short of a nightmare. Early in the planning phase, they had multiple instances of lost paperwork that I had to resubmit. Construction started late May '18 with an estimated completion of three to four weeks. As of this posting, the project is still not completed. During the first week of construction, the crew built our deck to the wrong size. I sent multiple emails and called multiple numbers to raise a red flag. The crew proceeded to drill the post holes in the incorrect location the following day. It took more phone calls to finally halt construction so that we could review the build with the salesman and project manager. CFD did redo the sizing so that the deck constructed matched the drawings, but we are now left with a torn apart patio beneath our new deck.. After this issue was resolved, we had numerous issues with communication and scheduling. I truly believe that if I did not call the scheduler every day to get a status update, our deck would still be in the beginning phases. During these calls, I would get numerous excuses as to why the crew was not scheduled to our project, but no timeline on when they would continue work. Recently, I was told that the project was at full completion, and was ready for the final walk through. When I completed a personal inspection, I found multiple issues with our supposedly complete project. I found areas with nails protruding, multiple pieces of fascia that had large gaps, an unfinished part of siding that would have allowed rain water to run into our house, and a large kink in the newly installed gutter downspout. As of this posting, I am still waiting on the company to finish up a couple of the items. The last item that I found unacceptable was that I had to ask the construction manager to have the crew clean up. It should go unsaid that a construction crew should clean up after themselves at the completion of a project. The decking boards were covered in mud, the siding had a red pigment smeared on, the ceiling panels had a black substance, and there was debris all over the place. They came out to "clean up", and then I had to still do about 4 hours of cleaning to get all of the mud, red pigment, and black substance off of the new deck. As of a month ago, I had a ladder go missing. CFD said that they mistakenly packed it onto their truck, but has not made any effort to return the ladder to my property. This project has been marred by a lack of communication, a startling neglect of quality control, and a clear disregard for customer satisfaction.
    - Jacob G.
  • A
    I rated the price "Good" not "Excellent" because it was not the lowest bid I received, but I would gladly pay the higher price to receive the same work excellence. I was intially impressed by Al Birkenmeier's punctuality, efficiency, and thoroughness at the estimate stage and that impression lasted thoughout the revonation process. I was particularly impressed with the rough carpenter crew who did most of the renovation to include raising and installing a new floor over the existing floor, installing the new windows & door, insulation, drywall, and siding. They were not only proficient, but always maintained a clean work area, and were very friendly and accommodating. I valued Al's constant contact with me either by phone, text, email, or visit inquiring as to my satisfaction with the project and/or informing me as what would be the next work activity.
    - W. P.
  • A
    He was very detailed in what he provided with the plans, and the cost was quite reasonable.? However, we decided not to proceed with the addition.? Because we live in a condominium community, we had to keep the slope of the roof in conformity, which gave us only a ten foot build-out, which, in the end, seemed just to small for the disruption, though the cost was below what we anticipated.
    - Karen K.
  • F
    If you're looking for a contractor that will make you feel like your project is barely worth their time then Jackson Custom Homes is the company for you. Hiring Jackson Custom Homes was a HUGE mistake!
    We hired Jackson Custom Homes to convert our screened-in porch into a "three season" room in September of 2014.
    When we signed the contract Frank Jackson estimated two months to complete the job. One month to obtain permits and get materials, and one for construction.��It was almost two months before any workers even showed up. Seven months later in April, 2015 our job was finally completed. I realize that estimates are just educated guesses, but this amount of time overage seems ridiculous.
    While we have many, many issues with my Jackson Custom Homes I'm going to try and be as brief as possible for this review.
    ����
    "Permitting issues"
    "Permitting issues" is the main reason given by Jackson Custom Homes for the massive delays in our project.
    In October 2014, after six weeks no work had begun on our job, and we had had no updates from Jackson Custom Homes. I contacted Frank Jackson to find out what was going on, and was told that we were waiting on the county to approve the permit so that the job could begin. I wanted to know what was going on, so I called the county offices to find out what the problem was. It turns out that the "problem" was that the county had asked for a revised architectural drawing several weeks before, and that Frank Jackson hadn't ever gotten back to them. When I asked Frank about this he blamed the architect for the delay. I found it funny that he hadn't mentioned the issue was on his end, and he instead blamed the county when I asked him directly about the delay earlier that day.��Two months after signing our contract work began on our project.
    Other permit issues arose later which Jackson Custom Homes hadn't anticipated that added time to the project waiting for materials and contractor scheduling.

    Communication/Responsiveness/Punctuality

    The lack of, and the unreliable nature of communication was perhaps our biggest issue with Jackson Custom Homes.
    A few examples:��
    ? We NEVER received accurate information regarding work or delivery scheduling. Dates and times given were never correct, and �� �� we never received notice or explanations for for the changes. It wasn't uncommon to be told a worker would be coming on a certain day only to have no workers show up until the following week or later.
    ? It wasn't uncommon to attempt to contact Frank Jackson by phone or email and not receive any response for a day or two.
    I realize that Frank Jackson is probably busy soliciting new jobs, but this was extremely irritating.
    ? There were several necessary architectural changes that had to be made that I only found out about through talking to Jackson Custom Homes employees when they would ask a question beginning with "So did Frank tell you...?"
    Frank hadn't told me.
    ? At the beginning of the process I sat down with Frank Jackson on two occasions and we went over the details of what I wanted for our project. I requested windows with grilles (to match the windows in our house), a glass door with internal blinds, and a wood plank ceiling. I was told all of this would be no problem.��I made the mistake of assuming that Frank was paying attention.
    We received the wrong windows, and were going to receive the wrong door and wrong ceiling material. Jackson Custom homes did correct the issue with the windows, but it added significant time to our project.

    Professionalism

    Along with the lack of communication there was an almost total disregard for our property during construction.
    A few examples:
    ? There were large piles of construction debris ( boards/wood, drywall, cardboard, plastic wrapping, etc...) left in our yard for weeks at time. Along with this there was food/drink packaging, cigarette butts and wrappers, napkins, loose nails and screws, and general garbage left in our yard and strewn about the floor of room being worked on throughout the job.
    ?��On four occasions heavy trucks or loaders were driven onto or through our wet yard, leaving ruts and tire tracks. I asked Frank Jackson to say something to his contractors/employees after the first time this happened. It happened three more times and I brought it to their attention each time, so it didn't seem too important to Jackson Custom Homes to correct the issue.
    ? The painters contracted by Jackson Custom Homes got a lot of paint (speckling) on our new floor. This was cleaned up by Jackson Custom Homes after i brought it to their attention. Later more painting was needed, and the floor had paint speckles all over it again. This time it was not addressed.

    Price
    Jackson Custom Homes quoted us the lowest price for our job, which is why we used them.
    I guess you get what you pay for.

    Quality
    The room looks ok, but wasn't worth the time and aggravation it's taken to get it done.
    ��In closing, I'll just say that I definitely wouldn't hire Jackson Custom Homes in the future. Perhaps if you're having a home custom built or doing a higher priced job you may be able to expect better service from them, but I can't guarantee it.
    - Thad F.
  • A
    We have used J&J for many jobs over the years.  As usual, this job went off without a hitch.  They tell you what they will do and when and then actually follow through.  Workers are professional and pleasant.
    - Charles I.
  • A
    The project was started in early October after we agreed on a contract.  They had to tear down the old deck and small, covered porch in the back of the house.  They removed our gas grill connection before tearing down the old deck.  This was completed quickly.  Next, they built the deck and then they increased the size of the porch to make a 4 season room.  Then they enclosed the 4 season room with glass.  We kept the overhang from the porch and added a glass roof to the other half of the porch.  Their electrician put in a fan, lights and heater/air conditioner.  We bought the lights and fan separately.  We also bought deck lights and their electrician put them in for us.  We had to hire another company to put in the tile floor in the sunroom.  We made changes to the concrete that was in the plans.  We added more concrete on the area of ground covered by the porch.  We paid extra to have this completed the way we wanted.  We had to call in another company to remove our hot tub during this process.  The project ended a week before Christmas.  We were so happy with the sunroom we almost didn't notice they didn't put a gate on the top deck.  When we reminded them there wasn't any problem, except that we are still waiting  for materials to finish a gate on the deck.   The workmanship was excellent and the workers were friendly and easy to talk to.  If we had a problem it was easy to call the office to get answers that we needed.  The biggest problem was a disagreement over what was expected for the concret under the deck and sunroom.  We worked it out and ended up paying more, but it was more concrete than we had predicted.
    - Kathy P.
  • A
    The service was fantastic.  They built a sun room that accommodated a very tricky roof line on the existing house.  They were great to work with and very flexible.  When we needed a minor adjustments after the work was done they were willing to fix with out additional charges. They were very professional and would recommend them to others.
    - John K.
  • A
    I cannot say enough good things about Riggs Construction.  Their work was superb, they were wonderful to work with, and there were no hidden "surprises" with which to contend.  Everyone was very professional, prompt, and concerned with our being happy with the project when it was completed.  Their woodworking skills are excellent, and no one would ever know that the changes and additions to the house were not part of initial construction.  We actually used the company two separate times, as the kitchen remodel was done a couple of years later than the hearth room addition and bathroom remodel.  We were thoroughly pleased with their work on both occasions and would not hesitate to call on them again for future projects.  Neighbors who used them after we did were likewise happy that they chose Riggs.  Kudos to Amie Riggs and the whole company.
    - David B.
  • A
    We had Zach do some work for us before and asked him to come back and work on our screened-in porch. The posts needed to be replaced and we wanted the porch to be tiled. He came when he said he would. He worked quickly but still did a really nice job. The porch looks a lot better now. He also fixed one of the screen doors that was sagging for us.
    - Carl B.
  • C
    Design consultant recommended replacement of existing walls and windows with a glass wall system used by Patriot Sunrooms (Four Seasons). Estimated price was $15,822 for 304sf of wall area and removal of existing windows. Shortly after providing the estimate, design consultant called and offered to reduce the price by $500. We were just beginning to investigate options and informed him we would let him know once a decision was made. A couple of weeks later, a representative from Patriot called and asked to set up an appointment for a manager and potentially the design consultant to come out to the house and discuss some alternatives. Meeting was scheduled for 4/20 at 10am. I took time off work to return home for the discussion of the alternatives. When I arrived at 10:10am, the design consultant was driving away. It turns out, a manager was not coming out to discuss alternatives. The design consultant merely looked at one item and measured something, then wrote a new "sale price" on the worksheet to reduce the price another $707 (total reduction of $1,207) and then proceeded to ask my wife if we were ready to do it at that price. She informed the design consultant that she would have to discuss it with me. He then departed (just as I was pulling up to the house). I called Patriot Sunrooms to express my displeasure with the tactic used. The person who answer the phone was the same person who set up the appointment for 4/20.
    - L T.
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