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Home Security System reviews in Chesterfield

  • D
    I was a monitoring customer for 11 years. Decided to go to another vendor that offered me the same service at half the price. I needed the dealer code so that the new company could setup their monitoring service. Originally they were unresponsive to my requests and eventually scheduled a service call to reset the code. They charged me $125 to reset the code which seemed excessive (however was stated in the fine print in my original contract) - especially since it could be done remotely and only take a few minutes. What really bothered me was they didn't just reset the code but, according to my new vendor, spent a lot of time purposefully messing up the configuration in hopes that the new vendor would be unsuccessful in their setup (or require a lot of work to get working properly). Seems sorta slimy to me - especially after 11 years of service!
    - josh r.
  • A
    We recently opened a new office and needed an alarm system installed. After getting quotes from 4 companies we went with Citywide Alarms. We worked with Adam, the company President, and he was great. After asking questions about our areas of concern and assessing our office space he sent us a quote that only reflected what we actually needed and he never tried to up-sell us on services we didn't need. The Citywide installation estimate was the lowest we received, but I don't feel like we've taken the cheap way out, we have exactly what we need. Their monthly fee was very competitive to the other 3 companies. We got the Smartphone App which makes arming and disarming very simple without running for the door as we leave or running for the control panel when we arrive - however we do still have a control panel if we want or need to use it.  On the day of installation Adam and his crew were very professional and they made sure that everyone in our office was completely comfortable with the system before they left. Since then Adam has followed-up to make sure everything is still going OK. I also like that they are a local, family owned business.
    - Kimberly B.
  • A
    The work went extremely well, as usual.  Dan updated our alarm several years ago when we were having frequent false alarms.  Then, we called him recently to further update our system.  We have been extremely pleased with everything that Dan does--he is very thorough and conscientious in his work, he is professional and responsive and the cost of his services is very fair.  We have not had a false alarm since Dan updated our system.
     We have been working with Dan for over five years and certainly will continue.  He is very knowledgeable about his products and the installation and we can always trust that everything he does is done right.  
    - Donna L.
  • A
    We are looking for alarm that has existing system, so, they came out and hooked that all up and got about the money. It took place about a month ago. There was price and one of the existing system was already there like a small upgrade. They had to put in a wireless because they do not have a home phone on the line, so, they did that. The total price was something like $210 only for the battery. There were no problems with them at all. They were great and came out and spent a lot of time with us. There was one person to know, the technician, who basically went over, who walked around, showed the different things what we needed like wireless connection, and that type of thing she spent an hour and a half or longer which was great. Then, they had the technician come out, did that for 8 hours, nothing but the system. He was nice, timely, and the guy came out today. It was an hour and a half from them because of our system and they were great to their client and super nice guy. I will give them an A all the way through.
    - Jen D.
  • A
    They have been my service provider for nearly 20 years and have always been responsive, reasonable, timely, courteous, and friendly.I have every reason to continue using them and have recommended them to others often.
    - ARLENE T.
  • A
    They installed the alarm on our current home and our home before this. They even wired the home I grew up in years ago--my parents, sister and grandparents use them and have for years. Very easy to deal with and professional. At our old house we had a lighting strike that fried the alarm and other electronics and they came out to replace the whole system and took care of dealing with the insurance for us. All positive experiences for 20+ years.
    - Josh C.
  • B
    They seemed nice and professional.  I haven't had the work done.  I'm still considering the estimates.  It's going to be a while before I get it done.  I'm waiting for the year to complete before I can do their work.  I haven't discounted them.  I will surely call them back.
    - Karen D.
  • A
    I moved into a new home and had ABF come out and start my service the young lady Michelle was very nice.  She had to dispatch service to fix a couple of key issues, unfortunately it took 3 visits to get all of the kinks worked out but every individual was nice and professional.  I have set my alarm off 4 times and the call center staff as been great, even able to show me a quick temporary fix to one of the issues that I was having.  I LIKE ABF A LOT BETTER THAN ADT (ADT IS A RIP OFF)!
    - LaTosha B.
  • A
    The experience was very good. They were immediately responsive to our inquiry. They told us what we needed to do and someone came over right away and made an assessment. We thought the price was acceptable for the replacement of a high quality security alarm. The quality was just what we expected.
    - DIANE G.
  • A
    CW is a very professional workman who believes in doing things properly. When I scheduled my appointment, I wanted to let him know what I had in mind. I sent CW an email with my list of projects and he came prepared. He had all of the components necessary to do the work described. He expertly went to work from one job to the other. He showed me why I had been having trouble with the bathroom vanity and how the craftsman before him did not properly correct the problem. He completed all of projects quickly and expertly. I am VERY HAPPY with him and the results.
    - DEBBIE M.
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Home Security Companies in Chesterfield

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