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Health Care Facility reviews in Chesterfield

  • A

    ER was great

    Dr. Janet Matuszek is wonderful! Very down to earth, listens and takes her time. She also delivered my daughters second child, fixed the botched up C-section scar from the previous doctor (different hospital). The staff at at St. Lukes  was absolutely incredible.

    Dr. Amy Ney is very very good as well. She diagnosed shingles on my leg and in my eye.

    St. Lukes is my favorite hospital in St. Louis!!!


    - JIM B.
  • B
    I'm not happy with their website. Their website is difficult. It's difficult to find what it is I am looking for. I'm trying to find my medicines. I pick one and I can't get back to the page. It's just frustrating. They've been very nice to my calls. They could lower their prices.
    - Sharon E.
  • F
    Since my insurance makes me go there, I've been going there for about 4 years. They over-bill. As far as I'm concerned, they keep on charging me different rates for the same thing which I think was very bad and their billing department is really bad. Their hospital is terrible. The doctors that work within the hospital, I think they're good doctors. I see the doctor there for bariatrics and it's very interesting because I've got 3 different bills for the last couple of months for the same procedure, for the same office visit and the same amount of time every time. The doctor's bill is about $22.00 and the hospital bill is $189.00 on average and the hospital was not even where I see him. I see him in his office in the building that's on the premises. It was like negative negative negative. I know that they've gotten trouble for staph infections and violations. If I have to have a surgery, I would never go there. I'd be too afraid that I get a staph infection or something. They way overcharge. My husband actually had a surgery there and I was nervous and I paid for a private room. I have to use them 'cause it's my only option but if it wasn't, I would definitely never go there again.
    - Pete and Mimi K.
  • D
    After reviewing the benefits, I first tried an and quot;In Networkand quot; provider to receive an eye exam and to pick out glasses. The eye exam benefits were relatively easy to use, but I later found out that it would have still been cheaper to use an Out of Network provider instead of the overly marked up chain optical centers that are part of Eye Med Vision's preferred providers. Then when picking out glasses with the Eye Med Vision Care benefit pricing, it was a joke. The price came out to $314 using Eye Med Vision's benefits and discounts or $310 if I just walked into the store off of the street and purchased the glasses at the promo price. Since I have purchased many pairs of eyeglasses in the past for myself, spouse, and kids I knew both of these prices were overly inflated from what I could get elsewhere. This is when it first became apparent that Eye Med Vision is not necessarily a program meant to save members any money, but more of a scam to refer unsuspecting members to preferred high price retailers. So that is when I decided to pursue using the Out of Network benefits offered by the plan. If I would have been gullible enough to pay the $314, the Optical Center (in this case, Crown Optical) would have collected both my $314 + the benefit amount from Eye Med Vision giving them around $500 for a pair of glasses.
    So after receiving my prescription and saying No Thank You to the over-priced and quot;Eye Med Vision Preferred Member Pricingand quot; eyeglass package at an In-Network provider, I reviewed the benefits available for Out of Network eyeglass purchases. Now to frame this properly, Eye Med Vision in their mailers to members or even when you call them and go through their IVR both tell you to visit their website for your plan's coverage and benefits. That is exactly what I did. Now I won't claim that I'm the absolute smartest person in the world, but I do hold a Master's from an Ivy League University and unfortunately spend 10-15% of my time at work reviewing contracts, statement of works, Term's and Conditions, etc. for a multibillion dollar company. I am very use to ready everything in meticulous detail (just ask my wife about how long it took me to review mortgage documents before signing). So I looked on their website and they do not provide a detailed listing of the benefits (such as a pdf document you can review) but rather a series of pages with links to different tables explaining the maximum coverage for In-Network, Out-of-Network, and Additional Pairs of eyeglass and eye exam purchases. When reviewing the benefits for Out-of-Network, the chart was pretty straightforward. You would be reimbursed up to $120 for a Frame and up to $25 for a single vision Lens. Note, it clearly stated Lens in singular tense and not Lenses plural and provided different coverage amounts for bi-focals, etc. and everyone I have consulted agree that if something such as eyeglasses require two lenses and they provide a reimbursement price in singular tense for different types of Lens, then you should get reimbursed for each Lens in the the pair of eyeglasses. This was problem #1. Then when further reviewing the website which Eye Med Vision forces you to use to find out information about your benefits, they list and quot;Additional Discountsand quot; and lists the discounts you will receive when purchasing additional pairs of eyeglasses which was that the member pays a straightforward 60% of the charge. I reviewed everything on the Benefits Detail page and nothing states that the Additional Discounts are good only at In-Network Providers. I reviewed this with others who agree that it is implied that any additional eyeglass purchases you make will be reimbursed at the stated rate.
    So from the information that was provided on the Benefits Detail page, it made more economical sense to use the Out-of-Network benefits since you can go into a Warehouse Club such as Sam's and get a quality set of frames for less than $120 and Lenses for $65 a piece or $130 for a pair. Much cheaper than the and quot;In-Networkand quot; price and they are still good looking Nike Frames. I then also purchased 2 additional pair of prescription sunglasses with the belief that I would be responsible for 60% and the insurance will cover the remaining 40%.
    So I completed the Out-of-Network claim form using the formulas and information provided on their website. Since the first pair had a price of less than the $120 frame maximum reimbursement and the upgraded lenses were $130 - $50 reimbursement ($25 x 2 for each 'Lens'), I figured I would be paying the $80 difference for the first pair and then 60% of the additional pairs.
    When the reimbursement finally came in (a little over 2 weeks after mailing it in), that is when the issues began. Eye Med Vision first will only pay for 1 Lens. Seems a little silly that for probably over 99% of the population that wears eyeglasses, 2 lenses are required. When I called and inquired about why the singular tense on the website, the agent stated that and quot;Oh, that is probably just an oversight by whoever typed it up on the websiteand quot; and could really care less about how misleading that information is to a customer or about having it updated. To this day, it still says the same misleading information. The Second issue was with them not covering additional pairs of eyeglass purchases as described on their website. Their response was that they don't really cover additional pairs, that is just a discount that may be available at some of the In-Network providers and that they may one day change how it is written on the website. Once again, this was not covered or explained on the benefits information page and is misleading. The third is even though they mislead customers to believe that they can purchase additional pair of eyeglasses and get reimbursed (which they ultimately don't), they then decide to pick and choose how they factor the frame price. This of course is to their advantage by picking the lowest cost one or incorrectly calculating the price for reimbursement.
    Overall it truly feels like a scam when you try to use your benefits. They mislead customers by not providing a detailed benefit information packet available for download or viewing on the website which they force you to use. The information that they do provide makes it seem like your benefits are much better than what they are. And if you decide to use the In-Network benefits, you get completely screwed over in pricing and the optical center gets rich.
    - Tye J.
  • A
    My elderly mother is no stranger to St. Luke's Hospital due to complications of a chronic metabolic disease. This most recent hospitalization was for surgery and recuperation from the surgery. Communication was thorough between hospital staff and patient and patient's family throughout. The medical staff in all departments (pre-op, OR, recovery and hospital room) were courteous, caring and professional. Upon discharge, the decision and actual transfer of the patient from St. Luke's to a rehabilitation hospital were clearly communicated and thoughtfully arranged.
    I believe a major element that makes St. Luke's a successful hospital is the efficient network of physicians and the efficient sharing of data among them. Mother was supported by not simply the surgeon, but also her internist and a team of specialists who coordinated her care both in terms of procedures as well as medication so there was no danger of omission or duplication or contraindication.
    Overall, St. Luke's Hospital is the best hospital in my experience.
    - Patricia L.
  • A
    Our experience with St. Luke's Hospital has always been positive.  After the surgery was scheduled, a nurse from the surgical department called to confirm the appointment and leave instructions.  On the day of surgery, the preparation was smooth and thorough and the patient was made comfortable.  The operation was on time.  Family member waited in the waiting room for the surgeon's report at the end of the surgery, then met the patient in her hospital room after a short period of recovery.
    During the 4 days of hospital stay the patient was well cared for by the nursing staff as well as her network of physicians, including her internist, her endocrinologist and the surgeon.  Patient was given information about the rehabilitation hospital she would be going, and the transition was smooth.
    St. Luke's Hospital offers peace of mind when the patient has a network of physicians who communicate well with one another.  The nursing staff are professional and caring, and communicate well with the patient.  They make sure the patient knows what to expect after discharge. 
    Overall St. Luke's has been the best hospital we know.
    - Patricia L.
  • A
    They are respectful and technically they are extremely competent. We moved here from Boston and we are used to medical power house hospitals but I would compare St. Luke's Hospital to those in Boston. I would highly recommend their care.
    - Geraldine A.
  • A
    I drove myself to the er in severe pain.  I was immediately put in a room and given a mild pain killer.  I had to get an xray of where the pain was and it ended up being a kidney stone.  I was in and out within an hour
    - Dianne W.
  • A
    The nurses were friendly and helpful.  They allow your baby to stay with you in the room and do any necessary tests in your room.  It was comfortable, clean, and nice.  The food was fine, and they allow you to order off a menu when you want to eat, which is nice.  They also have an awesome baby photographer who takes newborn pictures in your room.  I hope I can deliver my future children at St. Luke's.
    - Felicia H.
  • A
    It was an excellent hospital in every aspect.  The doctors and nurses were great. The support personnel were fine, too.  The environment was good, and the rooms were fine.  I was quite pleased with them.
    - William C.
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Health Care Facilities in Chesterfield

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