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Basement & Foundation reviews in Chesterfield

  • A
    LOVED, LOVED, LOVED working with STL Build Pro! They remodeled our basement and made it an amazing space, that we are already enjoying! Our basement was completely unfinished - they worked with us to design the entire space. We added a living space, wet bar, bedroom, play area, 2 bathrooms (one full bath and a half bath) and laundry area! Every member of the team is extremely professional and courteous and so enjoyable to work with - even our kids loved having them around and talking to them every morning before they left for school! They made sure we were happy and satisfied with each part of the basement. They pay attention to every little detail! We added on some small projects upstairs as well, and they were very accommodating to any additional renovations we wanted to do or any changes we requested to things they were already working on in the basement. I would highly recommend them for any project - I already have some renovations I plan to do in the future and will be reaching out to them again for that work - I wouldn't use anyone else!
    - Jyoti D.
  • A
    We turned to Dan to help us finish a basement renovation that had gone wrong. We let the original contractor go due to performance and quality issues. Dan came in midway to finish the project. He was prompt, courteous and the quality of the work was excellent. His team was a good group of individuals. Dan even returned a couple months after the job was complete to solve a minor matter, and took several hours of his own time during a holiday week to help us out.
    - Michael H.
  • F
    Terrible experience. The company used fake permits and none of the work was done according to code. We Got suspicious about the work due to bad quality, several delays and the owner insisting on payments well ahead of schedule. Called the county office and they told us the permit numbers we provided belonged to another property and no permits were pulled for our project. We had to cancel the job and get a new contractor. All the electrical and plumbing work had to be redone. The quality was terrible, the electrical work held a fire risk (screws through wires, etc).
    - Johan G.
  • A
    I am very pleased with the project. Harold was very responsive. He always answered his phone. He was on site and did some work himself. Harold and his crew are professional, polite and pleasant. I highly recommend Harold and his company.
    - Lisa A.
  • A
    We had cracks in our concrete porch and had concerns that it was due to eroding support. The estimator was very honest and after looking under the porch stated that it appeared to be well supported and was level. He stated it was probably due to the age of the porch. We decided to have the mudjacking done as a precaution and to keep animals out. The workers came as scheduled and we were very happy with the job. Highly recommend!
    - Susan A.
  • D
    He started by replacing the screen door. He hung it out of square but he denied there was a problem and made no effort to fix it. I insisted and finally the door was re-hung by one of his crew. He power-washed and sealed the deck. The product he used has sand in it, which I didn't know and it feels gritty when I'm barefoot. Densing told me to rent a small dumpster from a particular company, which I did. There was a lot of junk and trash in the basement, accumulated over 30 years, and he worked hard to haul everything up and out to the dumpster. My husband's workshop was of particular concern to me; I asked him to set aside anything that looked to be in usable/good condition so I could look at it. Unfortunately, he didn't do that, but just put it all in the dumpster, so I have no idea what was thrown out. I also needed to rent a second dumpster, which may not have been necessary if he'd done a better job estimating what he'd need. There were unanticipated problems in the basement, which were necessary but costly repairs. Densing required payment in advance for any supplies, plus 60% of the total when he started. There was mold in the drywall and in the insulation behind it. He said he would treat that, put up a vapor barrier, new insulation and new drywall. All of that was taken care of - it looks good and there is no odor. We also found quite a few cracks in the foundation walls, which he said he could repair with an epoxy-resin sealer. I did get another opinion and estimate and decided to have K4 do the work. Densing said he would give me a receipt and documentation that would satisfy any prospective buyer, if I decide to sell the house. I'd also like to mention that Densing and his workers used my refrigerator to store their soft drinks and went into my kitchen cabinets for glasses. Without asking or obtaining my permission. Densing suggested I replace the 2 basement windows and asked for the money to order them, nearly $500. I've heard a couple of different stories about why he hasn't gotten or installed the windows, but he did not reply when I asked for a refund. Work was also left undone after installation of a drain under a flagstone and gravel walkway in the backyard. The work was sloppy; a lot of the gravel disappeared and it's now too low (didn't replace enough soil) and the flagstones are so poorly set that some rock and none are the correct distance apart for anyone's stride. The chimney needed some tuckpointing Densing said, but the result is a sloppy job. No one has returned to fix anything, in spite of promises. I'm especially concerned because I have not received ANY paper work from K-4. I do not have contracts or receipts for the work done. He did not provide the documentation for the repair of the foundation cracks, as promised. He will not respond to phone calls or texts and has apparently instructed his crew to do the same. They've moved on to a bigger project and I don't expect to see or hear from them again. Although the workmanship, for the most part, was of good quality (with some re-do's), Densing's manipulative manner and boastful attitude were problems. He spoke derisively about everyone he has worked for, especially the owner of the paint company for whom he was working when he started his off-the-books work for me. I should have been more careful, but all of his talk put me off-guard, as he intended, and I foolishly thought he was trustworthy. He requested that I make all checks payable to his girlfriend, not to him or to the company. Although I know it's a huge red flag that something isn't legitimate about him or the company, I paid his girlfriend. I would not recommend K-4 Konstruction or Mark Densing to anyone.
    - Carol R.
  • B
    The biggest problem we encountered with Helitech was their customer service/office staff. On the first day we were told the crew would arrive between 8 and 9 AM. We had to call when no one showed up. We were now told that they would not be able to get here until noon. We had specifically arranged our schedule so that we would be home in the AM. A simple phone call and we could have proceeded with our morning plans and been home at noon. They arrived at 2:30PM and left at 3:30PM. The job was done between 12/20 and 12/28/2017 and was completed in the amount of time as discussed. The piering was finished but the restoration of our property had to be put on hold until the weather improved. They still had to patch the concrete patio and put the dirt back in the 16 holes and grade/seed the ground. On 02/27/2018 we called the office to see if we could get on the schedule for the concrete and grading work. They said they would check and call us back. On 03/31/2018 we called again since we did not receive a call back. They wanted to know what still needed to be done. They couldn't find our records. We emailed the Incomplete Job Form to them. Concrete work was scheduled for a week later and was completed. Grading/Seeding still had to wait due to all the rain the region was experiencing. Called on 04/06/2018, 11 AM, to see if we could get the grading scheduled. No answer, left message, no return call. Called on 04/09/2018, 12:03 PM, spoke with Sommer. She will call us back tomorrow. 04/10/2018 3:12 PM Sommer called back to say they could not do the grading due to rain coming in the next couple of days. 04/16/2018 2:25 PM called to see if they could schedule us to do the grading. Left message, no return call. 04/17/2018 10:25 AM called again, spoke with Sommer. She said we would get a call back that day or the next. No return call. Called 04/20/2018 2:35 PM, Sommer said they would be out the next day to grade. They did arrive the next day to do the grading. However, the did not have a tamping tool to tamp down the area where the Air Conditioner was to be move back to. 04/23/2018 called to find out about getting the AC area tamped down. Received return call on 04/24/2018 and were told they would be out on 04/24/2018 to tamp down the ground for AC. Two guys showed up on that day and did a great job getting the ground ready for our AC to be put back in to place. 05/01/2018 When we were meeting with a contractor to discuss a new concrete patio we noticed that two bolts were left sticking out of the ground from the piers. We called Sommer right away and left a message as they would need to be cut down before they could do concrete work which we scheduled for 06/04/2018. On 05/02/2018 Sommer called back and said they would be out to take care of it. On 05/14/2018 we emailed Sommer to remind her that the bolts still needed to be cut down before our scheduled concrete work. 05/15/2018 Sommer emailed back to say she would be calling or emailing us this week with the expected day they would be out. 05/24/2018 emailed Sommer again since we never heard back. 05/29/2018 called Sommer since she never called or emailed again. We were told we were on the schedule for 06/01/2018. 06/01/2018 at 4:20 PM we call since no one had shown up yet. This was Friday afternoon and the concrete work was to begin that following Monday morning. Sommer was not in the office, spoke with Flo and we were told we were not on their schedule, that they could come out sometime next week. We explained that was not acceptable as the concrete work was to begin on Monday. Flo told me she would tell John and he would be in touch. 06/04/2018 Started calling their office at 7 AM. Finally, at 8:38 AM Sommer answered the phone. We were told someone would be out around 10 AM that morning. Someone did show up and cut the bolts. We are satisfied with the work performed. However, dealing with the office staff, mainly Sommer, was extremely frustrating and unpleasant. FYI: We were forced to select either yes or no on would we hire again. We are really undecided but that is not an option. We are selecting yes, however, depending on their office staff at the time, that could change to a no. We did not want to punish the company as a whole due to one bad actor.
    - Michael H.
  • A
    I called three companies and each gave me comparable price but I ended up using this company. They are very professional and personable. We were very satisfied. I have a friend who's a Realtor and saw the work of this company and she said they did an excellent an job.
    - Leonard and Myra B.
  • A
    Excellent assessment of damage and restoration required. Prompt cost estimate, perfect time scheduled for completion of project, quality material recommendation. Demolition and haul-off was immediate and orderly to prevent further damage. Installation was timely, professional, and very well done. Measures were taken so as to correct the problem from happening again. I have previously used this company for minor repairs; this project was major; and I will use this company again for remodeling, renovation, and residential repair. Excellent service, honest employees, quality, skilled labor, fair & competitive pricing. Favorable experience from beginning to end of project and I would highly recommend this company.
    - Kathryn M.
  • A
    Great company. They came in and fixed what another company was unable to do. Did what they said and came when scheduled. Service was above and beyond. It is run by a wonderful family. You can tell they take pride their work.
    - Sandy W.
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Foundation & Basement Contractors in Chesterfield

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