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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Five Tips to Protect Your Foundation

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Basement Waterproofing reviews in Chesterfield

  • D
    He started by replacing the screen door. He hung it out of square but he denied there was a problem and made no effort to fix it. I insisted and finally the door was re-hung by one of his crew. He power-washed and sealed the deck. The product he used has sand in it, which I didn't know and it feels gritty when I'm barefoot. Densing told me to rent a small dumpster from a particular company, which I did. There was a lot of junk and trash in the basement, accumulated over 30 years, and he worked hard to haul everything up and out to the dumpster. My husband's workshop was of particular concern to me; I asked him to set aside anything that looked to be in usable/good condition so I could look at it. Unfortunately, he didn't do that, but just put it all in the dumpster, so I have no idea what was thrown out. I also needed to rent a second dumpster, which may not have been necessary if he'd done a better job estimating what he'd need. There were unanticipated problems in the basement, which were necessary but costly repairs. Densing required payment in advance for any supplies, plus 60% of the total when he started. There was mold in the drywall and in the insulation behind it. He said he would treat that, put up a vapor barrier, new insulation and new drywall. All of that was taken care of - it looks good and there is no odor. We also found quite a few cracks in the foundation walls, which he said he could repair with an epoxy-resin sealer. I did get another opinion and estimate and decided to have K4 do the work. Densing said he would give me a receipt and documentation that would satisfy any prospective buyer, if I decide to sell the house. I'd also like to mention that Densing and his workers used my refrigerator to store their soft drinks and went into my kitchen cabinets for glasses. Without asking or obtaining my permission. Densing suggested I replace the 2 basement windows and asked for the money to order them, nearly $500. I've heard a couple of different stories about why he hasn't gotten or installed the windows, but he did not reply when I asked for a refund. Work was also left undone after installation of a drain under a flagstone and gravel walkway in the backyard. The work was sloppy; a lot of the gravel disappeared and it's now too low (didn't replace enough soil) and the flagstones are so poorly set that some rock and none are the correct distance apart for anyone's stride. The chimney needed some tuckpointing Densing said, but the result is a sloppy job. No one has returned to fix anything, in spite of promises. I'm especially concerned because I have not received ANY paper work from K-4. I do not have contracts or receipts for the work done. He did not provide the documentation for the repair of the foundation cracks, as promised. He will not respond to phone calls or texts and has apparently instructed his crew to do the same. They've moved on to a bigger project and I don't expect to see or hear from them again. Although the workmanship, for the most part, was of good quality (with some re-do's), Densing's manipulative manner and boastful attitude were problems. He spoke derisively about everyone he has worked for, especially the owner of the paint company for whom he was working when he started his off-the-books work for me. I should have been more careful, but all of his talk put me off-guard, as he intended, and I foolishly thought he was trustworthy. He requested that I make all checks payable to his girlfriend, not to him or to the company. Although I know it's a huge red flag that something isn't legitimate about him or the company, I paid his girlfriend. I would not recommend K-4 Konstruction or Mark Densing to anyone.
    - Carol R.
  • A
    These guys showed up and filled the crack in about an hour. I have waited for several months before I left feedback. We have had many heavy rain storms and winter weather with melting snow. The job was done fast and I have seen no water anywhere. Very good job.
    - Douglas H.
  • A
    Chris Pate and his men were extremely professional and thorough. It was a big project and took about two weeks to complete. My basement is finished and while the majority of the work was done in the unfinished portion - there were a couple finished walls that had to come down. They were respectful and tried to keep the debris to a minimum. In addition to the foundation work, Chris had to return and do some additional waterproofing in the basement. I think they did a really great job and I'm confident in the work they did. I would recommend Structural Restoration to anyone in need of foundation repair or waterproofing. Before I had Chris come out, I had contacted Helitech - but the representative from Helitech was not nearly as thorough in his evaluation of the foundation and was considerably more expensive.
    - Karen N.
  • A
    He did find some floor cracks. None in the foundation. Was very professional in explaining how they occur and that in our case no further action was necessary. Should conditions change, I would certainly use them in the future.
    - Robert and Mauree M.
  • A
    I found Crack Medic to be extremely professional and honest. The rep who came gave honest opinions which were missing in some other crack repair companies that came over. The price was very competitive, but I did not end up doing the work as the cracks were non-threat for now. In future if they expand, I will surely be calling Crack Medic to do the work.
    - Mayuresh S.
  • A
    While the team was working on a "big" job for a neighbor, I asked if he would look at my small job. He came over, and gave me a fair quote for the job. He gave me a date, and showed up when he said he would. They did a very good job, cleaned up, and was as polite and respectful as could be. It turned out to be less work than he thought, so he reduced the bill to be commensurate with the effort involved. I would hire them again to handle any waterproofing job I might have.
    - J B S.
  • A
    Every step of the way, I was impressed.  From evaluation to scheduling to repair, everything went perfectly smoothly.  Chris and Craig explained the problem and how they would address it, answered my questions, and kept me informed.  It wasn't a difficult repair and I had thought about doing it myself, but I'm very glad I didn't.  High & Dry has the knowledge, experience, materials, and tools that I just don't have, and the results show.  And I'm confident the repair will hold.
    - David L.
  • A
    Arrived on time, (Seth called to let me know they were on the way) explained exactly what they would do. It was just what they said they would do on the estimate. Their bid was better than all the others - the bid was more detailed with no caveats. Other bids had some caveats! Cleaned up when finished. They did a great job. Seth said be sure to call if any future leaks or problems - work was garanteed.
    - Emil L S.
  • A
    Roberts Foundation came to find a crack in our foundation and perform a general test of the basement to see if there might be more problems.  He found the crack that caused our leak and found no other trouble spots.  He made several more suggestions to help prevent water pooling near the foundation.  he even gave us the name of a mason to fix a crack in our outside brick, who was wonderful as well.  He gave us the name of a lawn expert, too (that we have not had a chance to use yet.)
    After we had removed the dry wall in the area, he came back again to confirm he had identified the entire crack.  He did and we made an appointment for the next week.  Two very professional and personable workers came and quickly fixed the problem.  It was much less expensive than I thought it would be.    I would use this service again.
    - Robert M.
  • A
    He did a good job. When we were looking for a house, he also checked it out for any problems. He did that at no charge. He was honest and trustworthy. He did an excellent job.We wouldn't use anybody else.
    - michael g.
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Waterproofing Contractors in Chesterfield

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