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Floor Cleaning reviews in Bridgeton

  • F
    Stanley Steemer
    They showed up 15 minutes into the four hour time frame they gave me. I thought that we were getting off to a great start. I was wrong. The two men that they sent saw "two elderly women, one in a wheelchair" and decided immediately to take advantage of us. They were rude, arrogant and totally dishonest. They claimed that the floor - three years old - should have been cleaned at least a decade ago. They solution was to strip the wood down by sanding all the wax and finish that had been built up on the floor. They would then do a deep cleaning and finally reapply a polish to the top. They claimed that the floor had layers and layers of wax built up on it because I had been using the wrong cleaner. They asked what brand I was using and I saw an ad for Bona in the stack of coupons I had laying there. In reality I had never used Bona. They went on to inform me that they highly recommend that I immediately throw away any left over Bona. They were according to them known industry wide for being almost 100% wax instead of a cleaner. They lifted up my sofa, poured water all over the floor and claimed that this proved there was a decades long build up. They set the sofa down without wiping the water up or showing me the results. I asked them to leave and they refused. I threatened to call the police and they left. Before they left my driveway I received a phone call from their office by a very irate employee who couldn't understand why I asked their employees to leave. They were not the least upset about the scam they tried to pull
    - Mary J.
  • F
    Stanley Steemer
    They showed up at the beginning of the four hour time frame which thrilled me. Unfortunately that great feeling only lasted a few minutes. Their first complaint was that they considered my entry way to be a hallway and the 3 foot square section going into a bathroom to be a second hallway - there fore more cost. They then told me that my area was much bigger than the three rooms that I had on my estimate. It is an open floor plan but there are clearly defined areas consisting of a kitchen, living room and office area. None of their promotional material gave room size limits and my areas are not larger than an average home would be. They made it very clear that they thought the job was much bigger than what I had indicated and went outside a couple of times before they ever got started on any of the paperwork. They came back in and wanted to know what brand of floor it was. I truly don't know. It was in the home when I purchased it new. AFter that discussion, they then informed me without really looking at the floor that I had a wax build-up and they could not do the job because they did not have a buffer. They also mentioned that there were several large gouges in the floor but were unable to show them to me because they then went back to the wax buildup situation. The floor is only two years old and has never had anything with wax in it put on the floor. They asked for a small pitcher of water, raised up my sofa, poured water on the floor, informed me without showing me the results, that there was extensive amounts of wax under the sofa. They did not wipe the water up - I did after they left. They told me that they could call someone but there would be a charge for buffing the floor. They then started talking between the two of them that neither had ever buffed a hardwood floor before but doubted it would be difficult. I informed them that I would reschedule the cleaning with another company. Within a few moments I received the first of three phone calls from their office. The first asked me in a very rude manner why I had kicked their crew out of my home. When I informed her that they did not have the equipment and had indicated to me that they did not know how to buffer I floor I was told that it was my fault for scheduling the appointment online. I took a day off work to get this done and have now had to reschedule it on a day that I will not be able to be there although there will be someone home that day. I will never use them again. At no time did I receive any type of apology for the fact that they came unprepared. I have since had another company come and look at the floor and they do not see any sign of a wax buildup. My gut feeling is that they either didn't want to the actual work and were looking for a way out or they saw a senior citizen who they thought they could gouge for additional money because I wouldn't know any better.
    - Mary J.
  • A
    Cleaning Etiquette
    Started with the estimate which was reasonable.  Worked with Ryan who was courteous and explained everything in detail.  Floor was a total mess with some damaged tiles This ended up being a great experience.  The quality of work, professionism, and courtesy is unsurpassed.  Would recommend this company tto all.

    - Richard P.
  • A
    Deluxe Cleaning Service
    unknown
    - Cheryl G.
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Floor Cleaners in Bridgeton

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