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Recent Home Energy Audit Reviews in Bridgeton

  • D
    Holper's Pest & Animal Solutions
    I called to set up an estimate on attic insulation with this company. They had to ask someone else to call me back to set it up, which they did. On the day of the estimate, the appointment time came and went with no estimator. I waited about an hour, then called them to say the appointment had been missed to ask what happened. They said again "Someone else sets those up, I'll call them and they will call you to reschedule." Never heard from that person, nor received a simple apology for them missing the appointment. I should not have to hunt down someone to give them business. Terrible customer service and extremely disorganzied office, it seems.
    - Eric B.
  • A
    Dunn Plumbing, Heating and Air Conditioning / Dunn One Hour Heating and Air Conditioning
    This was a complex retrofit tankless water heater installation and out of 30+ companies called and solicited for this project, Brett and Dunn's HVAC was the only company to 1) entertain performing the installation correctly (gas line sizing and calculations), 2) had prior experiencing working with tankless heaters, and 3) took the time to work with me on a long list of specifications. These are bulletproof systems if the installation is done correctly and Dunn/Brett took the time to ensure the install was on point and everything went smoothly. They also installed a softener and filtration system. Everything went well from bid to install and I highly recommend Brett and Dunn's - will use again as I could not be more pleased!
    - Ryan G.
  • A
    SmartHouse Heating & Cooling
    Obviously we have taken this information back to the company that originally installed our insulation, with mixed results so far. Throughout this process, though, SmartHouse has been extremely professional. They have now done three different inspections, and we ended up having them complete the insulation work because the other company did a perfunctory job when they came back to "fix" their own problem. Tim, in particular, has been very pleasant to work with and has taken the time to answer many of my questions by phone and e-mail. Each time they inspected our attics they took multiple photos to document the state of things both before and after their work was done. We selected SmartHouse based on their positive reviews, and after working with them I can understand why they are reviewed so highly. I would not hesitate to hire them again for any future work we might need.
    - FREDERICK L.
  • A
    SmartHouse Heating & Cooling
    We hired Smarthome to insulate our attic. They were not the lowest bid, but their expertise, particularly about the various insulation options, convinced us to go with them. And I am so very glad that we did. Not only did they do everything we expected in terms of insulating our attic, they noticed that the duct work in our air conditioning system had not been properly sealed. We had been wrestling with the unit's inability to cool our house for years, and our regular HVAC provider told us that this was the best the system could do. In fairness, we have an old house and a complex air conditioning set up. Smarthouse both diagnosed the problem and undertook the necessary fixes for a very reasonable price. As a result our house is markedly cooler and our electrical bill has come down a bit. This is a great company. They know what they're doing and they genuinely seem to care.
    - Ann P.
  • A
    Dunn Plumbing, Heating and Air Conditioning / Dunn One Hour Heating and Air Conditioning
    I am a senior citizen and a widow on a fixed income, I live in a four bedroom ranch-style house with a large sunroom.  The sunroom was added about 20 years ago.  I moved into this home in 2007 and I added a heat pump to the sunroom to make it a four seasons room.  I have had nothing but problems with it and my furnace was insufficient to keep my home at a comfortable temperature all year round. I hired a heating and air conditioning company a few weeks ago but they were unfamiliar with fixing the heat pump so I hired JT Dunn Heating and Air Conditioning to find a solution.  They sent out a service man by the name of Mr. Allen Moran who spent over two hours explaining the solution to my problem. I decided to forget about fixing the ineffective heat pump and to replace the furnace that would service the entire house and sunroom.  My furnace was due to be replaced.  Allen and his partner Jeremy Schilling, came to my house three days in a row spending up to ten hours or more per day installing the new furnace plus a free humidifier and a non programable thermostat.  There were obstacles, but Allen and Jeremy tackled the job very professionally - keeping in mind that my budget was a major concern and that I wanted to have a long lasting solution to my problem.  They did duct work, and boxed in holes for venting, and I paid $8,800 that should adequately solve my problems for many years to come.  They worked outside in very inclimate weather and they installed a 95% 90,000 BTU gas furnace with a 10 year outdoor conditioner, a coil warrantee, a 10 year equiptment on parts, and a 2 year service warantee.  They installed a reliable Sure Comfort air conditioning and heating furnace, plus they installed $1,400 of insulation in my garage in order to keep my sunrom and the rest of the house adequately climate controlled.  There had been no insulation so they remedied that problem.  I had my neighbor who is well versed in maintaining the workings of climate control in our homes that were built in 1964, he and I were very impressed with the solution that Allen proposed.  Allen has built at least three homes and has spent many years in his field, so I felt that he was being truthful, economical, and practical.  My fixed income and my practicality were of the upmost concerns that were very well satisfied.  JT Dunn stands behind their workmanship and I am more than grateful that I hired them to solve my dilemma without breaking my bank account.  Allen and Jeremy were prompt, hardworking, and they left my house spotless each time that they were here.  I could not be more please, and I highly recommend JT Dunn and their employees for sincerely being dedicated to their customers.
    - ESTELLE B.
  • A
    Dunn Plumbing, Heating and Air Conditioning / Dunn One Hour Heating and Air Conditioning
    Pros: Very professional service from both sales and installation team. Very accommodating on scheduling.  Came to the house on a Sunday night to finalize paperwork and installed within a week of signing contract. Install team took time to explain systems.       Filled paperwork for rebates, permits, and inspections. Price was exactly what was quoted. Cons: Price.  I received other estimates that were cheaper than JT Dunn.  I conducted all research and purchased six months ago.  Looking back on the process these are the thoughts I have. JT Dunn was one of five companies I reached out to for a quote to replace my furnace / AC system in my home.  Their sales representative came out and inspected my system and provided multiple options for replacement.  Different options included the most energy efficient setups, the lowest cost to install, etc.  What impressed me with their sales representative was that he pointed out how long it would take to make up savings on each system.  Rather than trying to sell the highest efficiency system, he pointed out the return on investment and that the break even on a high-efficiency system (in my home) could be over 20+ years.  I ended up having a Trane furnace / AC system installed.  The sales team visited my house on the weekend to sign paperwork as that fit my schedule.  They made sure they could install the system the same week as cold weather was approaching and we wanted to have heating.  The two-man install team was very professional, answered any questions I had, and took great care not damaging carpet, furniture, etc.  Before leaving they assisted in programing the thermostat. While the cost was not the lowest estimate I received I would still go with JT Dunn if I had to do it again.  They were extremely professional and the Trane system and service were well worth any difference in price.
    - John D.
  • A
    SmartHouse Heating & Cooling
    The technicians are so nice and helpful, professional, and punctual. They've maintained my hvac for the three years I've lived in this house and all runs smoothly.
    - Linda S.
  • A
    SmartHouse Heating & Cooling
    They installed a new programmable thermostat when the furnace was installed. It was difficult for me to program so when they came out for a routine inspection I asked that it be replaced. The serviceman was very patient in showing me how to program the new thermostat and gave me a discount for being a repeat (plan) customer.
    - PAMELA F.
  • A
    SmartHouse Heating & Cooling
    Called Smarthouse on a Friday afternoon not expecting to see anyone that day. I was able to set up an appointment that was convenient. Scott came on time and was thorough in his diagnosis explaining the issue with our A/C and the action needed.
    - Paul S.
  • A
    St Louis Insulation
    Chris showed up exactly on time and was very professional when I received my free estimate. The team that showed up to perform the services was also on time and very professional. I would recommend them to others.
    - Michele P.
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