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Picture Framing reviews in Blue Springs

Real People ~ Real Reviews ~ Real Results

  • I'll start by saying, don't be fooled by this company's initial charming sweet talk. The owners wowed my husband and I during the bidding process. They seemed accommodating, knowledgeable and genuinely nice. Even my mom liked them! Apparently that facade is only if you don't question their work, lateness, unresponsiveness, and poor communication because they turn on you the second you raise one question about the quality of their service. I was threatened and belittled by the owner numerous times during the three weeks they were working on our home and for weeks thereafter as their poor quality of work continued to keep me in contact with them.
    There is so much that was horrible about this experience that I cannot put it all into this review, but here are a few of our experiences. 
    The job: This company was contracted to do landscaping work to keep water out of my basement and garage as well as to build a deck and install a door to the deck.
    First the garage...
    IQ decided the way to keep water out of my garage was to install a french drain. It is by far the ugliest and worst finished product of the three things they worked on. They used a plastic drain (unlike the metal drain at the top of my driveway) and installed it lopsided. When I asked why they did not put the drain across the entire driveway (bc the water was entering the garage from the corner where the drain did not even extend to) they decided to not make the drain longer, but instead build an ugly concrete mound to try to divert the water. The first time it rained, the garage flooded and had just as much water as it ever had. I asked them to come back to look at it and they did...two weeks later. They refused to correct any of their poor craftsmanship or return our money. They charged us $1300 for this and it didn't fix anything. 
    Next the basement landscaping...
    Again, we had a water/flooding problem so they were hired to fix the landscaping so that we no longer would get water into our basement. The end result looks good although it hasn't rained hard yet (the rain from two weeks ago that flooded our garage was a light rain) so I don't know if it will work. Throughout the process of working on this portion of the project, they changed what they had bid to do several times. They of course never informed us that they were going to go a different route nor explained why they were changing their minds. (For example, they had initially decided we needed gravel and drain tile around the foundation to carry water away from the house, but all they installed was landscape fabric and dirt and they were billing us for the gravel and drain tile even though they didn't put it in. ) When I asked them why they were not doing what they had told me needed to be done, the owner didn't bother to explain. Instead he sent a nasty text to my husband and ripped out all the work they had done wrong and redid it according to the original plan. The owner then got mad at ME for "complaining" about the situation even though they were the ones that had made the mistake. 
    Third, the deck:
    Deck looks good however I had to have them come out and replace numerous boards that were already cracked. At first they said they don't warranty wood, but thankfully they still switched them out. 
    Fourth, the door:
    After the deck was finished, a door had to be cut from my living room to the deck. In doing this, a huge gap was left in my hardwood floor where the wall used to be. Not only did they say it wasn't their job to fix that (so we had to call someone else) they also left the door unfinished (they said not completing the door install is standard- they did not caulk/sand/paint etc.) Since we obviously wanted a nice looking finished product, we offered to pay extra to finish the door, but they refused. So now we have to call a different someone else for that or attempt to do it ourselves. During this process they also created a crack in the wall which they said was not theirs to fix. They said it was due to "settling" even though it showed up the same day the door was installed. To recap, our living room now has an unfinished door, a whole in the hardwood, and a crack in the wall. Nice huh? 
    Lastly, the unprofessionalism:
    The owner is "so busy" (his own words) that he often forgets to return phone calls or schedule your project. Every time he was supposed to get back to me, I waited several days past the day he was supposed to call then had to call him myself. Each time he first gives excuses, but then is apologetic, however, in future conversations, he will forget that it was his fault and that he admitted to being too busy and instead, blame us (the customer) for his failure to communicate. 
    Total time I was told this project would take: 3-5 days. Total time it took: 3 weeks....and like I said, the drain doesn't even work and the door isn't even done. (There were days they didn't show up at all to work and didn't even bother to tell me that they weren't coming.)
    There are so many other little things too that were simply inconsiderate and unprofessional. Each minor instance by itself would have been no big deal, but when it was one thing after another, we simply couldn't tolerate how disrespectful they were. 
    For instance, they dumped a bunch of huge rocks and paving stones in my yard and refused to move them. The owner eventually sent someone back to move some of them, however they still left two of the huge paving stones.
    The owner cursed at as, called us liars, told me I was stupid several times (when I told him he needed to call when he said he would) and also made comments about other parts of our house falling apart in the future. Luckily I have all his messages in texts and emails so it is easy to share with others the disrespectful, immature and rude things he said throughout the process. When I tried to reach out to the other co-owner in hopes that he might be more reasonable and perhaps more helpful, he didn't return my calls or emails. 
    Lastly, I just found out from an old friend today that she used to work for IQ. When she found out about all the trouble I had with them she sent me a message that said, "I used to work for IQ. They are horrible and unprofessional. They fired me through a text message and I wasn't the only one to be let go that way. They don't know how to run a business at all!!!" 
    So both from the inside and the outside, this company is one to stay away from!! 
    Good luck in your search,

    - Sarah W.
  • I was very pleased with this store. The guy who helped me was really great about showing me various frames, colors, etc. He helped me find the perfect match. The work was done on time, and the price was more than fair!
    - AMY L.
  • Listed phone number is no longer in service.
    - John W.
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Picture Frame Stores in Blue Springs

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