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red boat with three people on lake

Boat Dealer reviews in Blue Springs

  • F
    I am giving Blue Springs Marine an "F" solely because "F-" isn't an option. We have had a terrible experience with our time with Blue Springs Marine. Starting from the very beginning, we first started coming to them when I called them to ask some questions before buying a used boat. At their service manager's recommendation (Misty), I had the prospective boat brought to them for an inspection before we bought the boat. According to them, everything checked out, the motor was healthy, and all things were operational. We bought the boat. And it all went downhill from there. Once we bought the boat and while they still had it at their shop, we had them do our spring tune up. I picked up the boat and took it straight to the boat ramp to give it a try. The motor wouldn't start. Turns out, one of their tech's left the battery switch on and it killed our batteries. Back to them it went to have them charged up. Once that was done, I picked up the boat again to take it back out onto the water, this time with the family in tow. We were on the water for 10 minutes and the boat died (with two 4-year-old's and a 9 month old on the boat). Turns out, when you completely kill two not-so-new batteries, they don't last too long after that. Blue Springs Marine would have known that if they had tested the batteries during the last 3 times they touched our boat. So with the boat stranded on the water, we got it to the dock where it stayed until Monday. You can't really paddle a 5,000lb pontoon onto a trailer and wench it up... We called Blue Springs Marine that Monday. They wouldn't send someone out to help but said we had to bring the batteries to them. So I went to them, brought the dead batteries which tested as such, and bought two new batteries while I was there. Once we got those hooked up, the boat still wouldn't work unless the motor was trimmed up. While they had it this most recent time, they took over a week to diagnose the problem (because they didn't listen to what I told them about the motor needing to be trimmed up to start) and we had to pester them for answers. They never called back when they said they would. It was a hassle and complete pain just to get an update. Terrible service. Once they "fixed" it, they rewired the battery system and rebuilt the carburetor. It worked for one trip out and then the battery died again... because they only wired the cranking battery and didn't even hook up the deep cell! They had all of our systems running off of one battery, and at that, it was the battery that wasn't made to have everything running off of it! We looked into it when we pulled it off the water and charged up the battery. The lights wouldn't work, the radio wouldn't work, and the Garmin would turn on even when the battery switch was off. All of this was messed after THEY touched it. When we called and asked them why they rewired the battery system and what they did to the electrical wiring, they said "that's how it came to us. we just put it back the way we got it." Liars. Complete liars. In summary, these idiots have no idea what they're doing. Our first mistake was bringing our boat to them for an initial inspection. If they had been worth the $2,000 plus we've paid to them so far, they would have actually tested the batteries to find out they were old and needed replacing, realized we had a bad carburetor, and helped us avoid buying a lemon. All that being said, they've done nothing but cause more problems to our boat, been difficult to deal with, and been unable to help us actually fix anything. When confronted about what they do during their "inspections" and tune-ups, their responses indicate that it a very superficial inspection. They make sure everything "turns on." Wow. Ya'll can bring your boats to me for $200 a pop because I can sure turn some switches and keys on and off and push a few buttons! Don't waste your time and money. These people are clueless. I wouldn't be surprised if they cause more problems just so you keep coming back to them to fix it. Stay away!
    - justin e.
  • F
    After additional phone calls made by my husband he was told they had ordered the wrong fuel pump and had to reorder.  He received a phone call from a mechanic who told him the boat had deteriorated gas lines that needed replaced and that would be an additional $300.00.  On September 2, we received a call saying the boat was ready to be picked up.  The mechanic said we needed to stop by a marina and bring a gallon of synthetic oil with us to put in the reservoir tank.  We did and the mechanic put the oil in the reservoir tank and went back to the office to collect payment from my husband.  I waited in the car which happened to be parked behind the boat.  I noticed the oil the mechanic had just put in leaking out of the bottom of the shroud, and dripping onto the gravel.  I went inside to inform the mechanic.  He told me it was just overflow from pouring the oil in.  I told him it was more than that and needed to be looked into.  Upon closer investigation my husand and I noticed that the shroud, as well as, the oil reservoir had been cracked (something had been backed into our boat).   The mechanic told us that we must have brought it in that way.  Don arrived and after explaining to him what had happened he also said we must have brought it in that way.  Our boat was not brought in that way.  We know this for a fact because we had gone through a car wash and washed it before we took it to his business.  (In addition, I'm sure had that been the case  they would have told us it was cracked when they put in the fuel pump and gas lines).  The owner then told us he woud replace the reservoir with one from another boat and we could go ahead and take it while he ordered another shroud. He said this would be at his cost.  I told him, "No, I want the boat repaired before I take it off the lot."  My husband called on Tuesday, Sept. 13, and they said a used shroud had come in that day.  My husband called on Friday, Sept. 16, and they said it would be ready after 3:00 p.m. and they would call so we could pick it up.  No one called.  My husband called back at 4:00 p.m. and got an answering service.  Don called at 5:30 p.m. and said it was ready.  We picked up the boat Saturday afternoon.  The bill was $1430. and Don adjusted it at my husband's request $140.00.  We paid $1290.00 and our boat was in their shop for over 2 months.
    Update:  It rained Sunday after picking up our boat on Saturday, so we put the boat in the water on Monday.  After about 5 minutes of running it, it began bogging down and stopping.  (This was the same problem we had before we took it in).  We docked the boat and my husband again called Don.  He said he did not know what was wrong and to bring it in again and he would run a compression test on it.  We took our boat  back in on Wednesday, September 21, and picked it up again on Saturday, October 8.  The cost was an additional $233 after he took it to a repair service in Kansas and put a smaller gas tank on it. We are now up to $1523.00.  We put the boat in the water on Sunday, October 9.  The motor began bogging down and on low speed would not run. (Again, same problem).  My husband called Don and he said he cannot figure out what is wrong with it.  He said he will come to our lake on Wednesday, October 12, and take it out in the lake himself.  Don did come out and took the boat out.  After checking other various things he said he could not fix it and recommended we take it to the repair service in Kansas.  My husband called Don and he agreed to keep the cost  at $1290.00 instead of $1523.00.  So, after 3 months and $1290.00 our boat is still not fixed and we are starting over with another company.  The end.
    - rod & Nicole p.
  • A
    In Tune Marine
    - Carl G.
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Boat Dealers in Blue Springs

Companies below are listed in alphabetical order.

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  • H&H Audio

    11507 S Strange Line Rd.
    Olathe, Kansas
  • KC Blasting

    12925 N. Eastern Ave
    Kansas City, Missouri