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Water And Smoke Damage reviews in Belton

  • A
    Good Roofing Company, LLC
    We had a great experience with G & G Restoration. We worked specifically with Andrew the whole time and he was fantastic. Not only did he come out and do a free estimate (pretty standard I think), he came out free of charge on the day our insurance adjuster came to help us secure insurance coverage. This part was seriously amazing! Let me explain?
    So the insurance adjuster showed up at my house to look at my leaky roof. He literally told me insurance almost certainly wouldn?t cover roof repair because our roof was so old. He also said even with partial coverage that they?d need to file two separate claims (for the indoor and the outdoor damage) with two separate deductibles at $1000 a pop. He then went outside, spent about 30 minutes on the roof with Andrew, and came back and told me they were covering everything 100% on one claim and under one deductible. Now that?s service to the tune of several thousand dollars ? no exaggeration! Thanks Andrew and thanks G & G!
    We also had wood rot repaired as well as some touch up painting done on the interior and exterior of our house due to the weather damage from our leaking roof. The G & G painting guys were fantastic and matched our paint colors right on the money.
    There were only two real downsides to the whole job, and they are probably pretty typical with any construction job. There was a lot of dust left over inside after our ceilings were painted. I just wasn?t prepared for that in advance so it was a bit of a shock. We got it cleaned up and all is well but it took a lot of vacuuming, mopping and dusting. The other thing was that we ran into some scheduling and punctuality issues. It was difficult because I?m working around my 1 year old?s schedule. But overall I think it went really well. 
    The quality of work performed is fantastic as well. My father-in-law (who has installed roofs) was very impressed by the roofing job and was happy we found G & G.
    Andrew was also really fantastic about walking me through how to file the claim in the first place because I?d never done it before. He also helped me with how to get our mortgage company to sign off on the insurance check. 
    I will definitely be recommending G & G to my friends. Frankly the fact that I?m on here writing this review is a big deal because I typically don?t write these. So there you have it. Job well done!
    - Melissa K.
  • F
    Brackmann Construction Inc

    My rental property had fire damage from a 5 year old setting his closet on fire. No structural damage. The closet needed to be re-dry walled and the windows in the bedroom needed to be replaced. Paint the entire interior, including ceilings. Basically, the house needed to be restored back to condition before fire, except I was planning on removing a wall sconce and replacing it with a ceiling fan, hence the minor electrical.

    I met with Jeff Szymanski on 8/6/2015 to go over what needed to be done. I asked him how long it would be before he would be able to get back with me on a estimate. He stated it would be a couple days. My wife called Jeff on his cell phone on 8/20/2015 and left a message looking for the estimate. She then called the office and talked with the receptionist, she apologized and said she would contact Jeff and have him contact us right away. Well needless to say it is now 9/2/2015 and have yet to hear from Jeff or BCI.

    Updated review 9/17/15 and more details due to provider response on 9/9/2015.

    Bill, I concede that I met Jeff on 8/11/2015 and not on 8/6/2015 as I previously stated. My fault, we had made the appointment with Jeff on 8/6/2015 for a meeting to take place on 8/11/2015.

    However, I still never received an estimate. I couldn?t imagine as to why Jeff?s email would have been returned undelivered. My email is checked multiple times a day and seems to work just fine for all others. As for him dropping off or attaching something to my front door, nothing was there. My wife is disabled and is at home most of the time; she most certainly would have answered the door if someone was at it. As far as my wife calling on 8/20/2015, she called Jeff cell at 12:28pm and called the office at 12:30pm. I have the call logs in front of me as I write this update and they will be sent to Angie?s List to be uploaded as well. I did say that my wife called, maybe you was looking for my number instead of her number in your call logs. Our initial call was made on 8/5/2015 12:34PM to 331-1818, then a call was placed on 8/5/2015 at 1:09PM to 331-1818, Jeff then called at 8/6/2015 1:29PM, to set appointment. Then, the two calls were placed on 8/20/2015 to see where the estimate was. When my wife called the office at 12:30pm she was told that Jeff would be in contact with us ASAP. My wife also says that the lady on the phone was very nice and apologetic.  We didn?t hear anything from BCI until after my review on Angie?s List on 9/2/2015. Then a call (not calls, as you stated) was made from Jeff on 9/3/2015 2:31PM. I still have the voicemail. He stated that he was calling because he saw a report on Angie?s list and asked for a call back. Since the reason I had called BCI was to have work done and no estimate was received for such work I had no reason to call back.

    As far as me holding my MY insurance adjuster estimate in my hands and refusing to let him see it, I recall only having the layout of the house and other estimates with me. You stated in your reply it ties your hands if you don?t see the adjusters estimate. I was the one making the decisions on what needed to be done, not the adjuster. At that point in time, it is my money and I am the one writing the checks, not the insurance company. Sure, they?re clients out there that don?t have a clue or do not want the hassle of dealing with contractors so they just turn it over for the insurance companies and contractors to take care of it. I am not one of those. I asked specifically to have certain things done because I do not mind sweat equity, but time restraints do get in the way of doing certain things myself.

    I do not recall Jeff ever stating/asking for me to sign anything regarding smoke odor or soot. We discussed cleaning the ceilings and talked about chem sponges and cleaning the walls with TSP. I ask this though, why would you be held responsible for something that you were not tasked to do? That really doesn?t make any sense to me. Isn?t that like asking a plumber to be held responsible for something an electrician did?

    You say your estimate was for a little over $8700.00. If only I would have received that bid, we most likely would have been working together in this project. Considering the net estimate from my insurance was $21,402.22 and the net estimate if depreciations is recovered is $27,212.79. My $17000.00 figure comes from my insurance estimate minus me putting in some sweat equity and deciding not to restore the drywall in the basement. Your estimate would have been absolutely considered with that $ figure since other bids have ranged from $10500 for the closet and painting alone, to $24000 for the odor removal, cleaning, window replacement, closet, drywall repair, painting. Sounds like, little over $8700.00, is just too good to be true. Without the estimate I will never know.

    - David W.
  • A
    FreshStart Restoration
    We called FreshStart to come out because we had a large amount of standing water in our basement after a pipe broke.  They were quick to respond and where out here in only 1 hour.  When they arrived they explained the entire process to me and even called my insurance adjuster for me.  The project took a total of 5 days because they had to leave drying equipment because everything was so wet.  When they started working the supervisor began to inspect everything very thoroughly.  In the process he discovered mold behind the sheetrock under where the pipe had broken.  Evidently we had a small leak for some time.  I was shocked how much mold was growing behind my walls.  They explained that if they had used drying equipment on the molded areas without first doing an inspection that it could have made it spread and even become air borne.  I am so glad we chose a company that knew how to handle both the mold and the flooded basement!  Overall the customer service was superior and everyone within the company was great to work with!  Will recommend to all of my friends!
    - Barbara M.
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Water And Fire Damage Services in Belton

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