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House Painting reviews in Aurora

  • A
    far exceeded expectations on every project. I get numerous compliments from people who drive by & see the exterior of the house & barns, & the kitchen work he did is simply stunning. Very handy to also have him as a repair man as well, for everything from light plumbing work to lawnmower repair Joe does it all, at a very fair price & I could not be happier with the results of his work for me.
    - Emily O.
  • D
    BE VERY CAREFUL BEFORE HIRING THIS COMPANY. I was originally pleased with The Painting Company for work they did on my house back in November, 2012. At the time, the work looked fabulous and I thought I had a paint job that would last for years. In fact, Dave told me he would guarantee his work for 10 years, maybe even for life. 
    However, a year or so later, I spotted a large chunk of paint on my driveway, looked up and saw a patch where the paint had come loose. I contacted Dave and told him about the problem. He came out, took a look and said he would take care of it. Months went by, no Dave. This despite the fact that he lives and operates his business just two doors down from me. In the meantime, paint began peeling off on several places of my house. I contacted Dave again. A couple more months went by and Dave finally showed up. By this time, paint was peeling off in large areas pretty much anywhere the sun shone on the siding. Dave told me not to worry about a thing, this rework would not cost me a dime. At this point, Dave also said that Ian (his stepson and one of the painters) worried that they had not waited long enough between power washing the house and applying primer (they had applied primer less than 24 hours after power washing). 
    Dave returned a few weeks later and said he could not figure out what had caused the paint to peel away. He called in an ?expert? ? the guy that had sold him the oil-based primer he had used. This guy immediately said that my wood siding was rotten, and that the primer wouldn?t adhere to it. Really? My house is clad in cedar, which is impervious to rot. Besides, it had always been protected with paint, so how would this rot have occurred? And why was only part of the home?s siding bad? All of it was installed at the same time when the house was built.  
    Dave suddenly changed his tune and said I would have to pay for re-siding my house before he could repaint. I told Dave that re-siding, if indeed it had to happen, was his responsibility since he had looked over the house, never made mention of any problems with the wood, and said he would guarantee his work. Dave agreed. I asked him when he could get to the job, and he said he was booked up that summer (by now, we?re in June of 2014).
    The rest of the summer went by, as did the fall and winter. When spring rolled around, still no word from Dave, although I did see him and his crew head out to new jobs as soon as the weather warmed. During that long lapse of time, more paint began to chip and peel away on the wood siding and by now, on the plywood siding as well. It was an unsightly mess, and the siding was left unprotected during harsh weather conditions. The most damage was on the south and east facing portions of the house, as well as on the peak of the west side. Each of these locations had lots of direct sunlight during the day.
    As a woodworker, I know wood. I wasn?t buying the rotten wood story, so I did a lot of research. I looked up cedar issues online, and I spoke with half a dozen painters. The painters with which I spoke, and the information I found online told the real story:  
    Bare cedar absorbs water readily. That moisture absorption means that bare cedar has to dry for 3 to 4 days after a power wash or rain event before applying primer. Then, it needs a good, oil-based primer ? which also needs to dry ? before applying a top coat of paint. When The Painting Company applied primer to wet wood, even though the wood may have felt dry to the touch, the moisture got locked in and the primer did not adhere well to the wood. Once the sun began to evaporate the moisture sealed inside the wood, it took the primer and paint along, which caused the peeling and chipping.
    I was pretty upset by the time I finally got hold of Dave and his crew after they had ignored my paint repair job for over a year. I told Dave that, since he had not been responsive enough to the issue to set a completion date, I was setting one for him. I told Dave that I expected the work to be completed by the end of May, 2015. I also tried to tell Dave at least twice about cedar, power washing, primer, and that he and his crew had not allowed the siding to dry properly the first time. Dave held to a conviction that the wood was rotten, even when I tried to explain the facts. He brushed them off by saying that every painter has his own opinion.  Since we are now in the process of selling the house, Dave did volunteer that he would write up a warranty which would extend to the new homeowner, covering any future repair work.
    Dave?s crew repainted the house in May and June, 2015. The results were pathetic. They scraped patches, then slapped on primer (they used latex, which is water-based, so the peeling problem is, I?m afraid, very likely to reoccur), then put on a coat of paint. No sanding to feather out the ridges left by scraping. I showed Dave the work and asked him point blank, if he had paid $4,000 of his own money for this, would he say he had received a quality job? He never answered, just said he?d do it over again. The crew returned and did a somewhat better job that took them most of July and into August while working sporadically. I asked that Dave not use latex primer, but he ignored my request on the second rework.
    I can?t say I?m happy with the latest work, either. See for yourself in the attached photos. The house still has places where the areas they repainted show where they had been scraped. And, I am not the least bit confident the job will make it the 7 to 10 years any of us would normally expect a paint job to last. Plus, this crew completely missed two boards that are yet to be scraped and painted, and I specifically pointed out one of those to Dave during one of our walk-throughs. Worst of all, Dave is now trying to squirm out of his promised warranty, saying that he cannot warranty the parts of the home he just repainted because the ?warranty was fulfilled.? And he said he will not warranty the paint or the primer (both of which he chose). He also says he MIGHT consider repainting the other parts of the house if they fail. Apparently, Dave takes no responsibility for his work or materials. I don?t think so, Slick. Any failure will need to be redone to my satisfaction. It?s both implied in this type of work, and specifically written on Angie?s List, with The Painting Company clearly stating: ?This is not cliche, we won't leave a job till you are satisfied and happy!!!? Well, Dave, I am neither satisfied nor happy.
    All I have ever asked of The Painting Company is to get what I was promised and for which I had paid: a top quality paint job along with a full, 10 year guarantee on the work and materials. Heck, even a 7 year guarantee would be great. Instead, I?ve gotten the run-around, been ignored, made to feel as if all this is somehow my fault, and been lied to repeatedly. Without a
    doubt, this has been the worst contractor experience I have ever had.  My advice: AVOID THIS COMPANY!  At the very least, make them spell out everything ? to the letter ? in writing before any work begins. 
    - Bob K.
  • A
    In a word: outstanding! The quality of the work is excellent, and our home looks like it was just built even though it's over 25 years old. After a thorough pressure wash, they scraped the old paint as needed, made a few repairs, then primed the entire house and applied the two-color finish we chose plus a third color for the front door. The paint and all the materials were top quality products.
    Dave, Lynn and Ian were great to work with and are all good people. They made the whole process enjoyable, start to finish. Dave's estimate was right on target, and there were no surprises. I was kept informed throughout the process and everyone was always on schedule. I knew exactly what the group was working on at all times. They even worked in a few extras that I didn't expect, such as painting the edges of the steps to the deck as well as those short, 8-inch posts on the lower deck. 
    I would not hesitate a moment to recommend The Painting Company. If you believe in top quality work, fair prices, and that customer service is king, then you need look no further for a painting contractor.
    - Bob K.
  • A
    They were a local company and I knew them well. I used them because I like using the local companies. Other people in the area had recommended them as well. They did a very good job. I was very pleased. They did an excellent job and cleaned up after the work was done. They were very concerned about whether I was pleased or not. I had other estimates and I felt they were very reasonable in pricing. I rate them high overall.
    - Betty B.
  • A
    We could not be happier with their work & professionalism. Lynn was such an asset in determining and recommending colors. I would never have guessed I would have five different colors on my house, but I love it. They scraped & primed all of the needed exterior trim. They even found termites, which is another story. I did not find any paint drops on my brick work, plants or landscaping. We did request a paint color change and they did it with no complaints. They wanted us to be happy. The Interior job was just as fantastic. The house looks like new. I can?t describe the complete change to the Master Bedroom, which required removing 30 year old wallpaper that had not been originally applied properly. On the third day of the job, one of the painters inadvertently walked into my sleeping teenage daughter?s bedroom to work on the window. She had not been there the previous two days, but upon seeing her, he immediately vacated the room and came to apologize to me. I thought that said a lot about him and his character. Dave was not happy with how the front door dried. Subsequently, he came back, scraped it and redone it from scratch. He obviously takes great pride in his work. We have contracted with them to do our two daughters? bedrooms next and have received a bid on painting the kitchen, cabinets & all. The Painting Company is the best!!!
    - Ken B.
  • A
    From the very beginning, this husband/wife duo made us feel like we were doing them a favor, not vice versa as with so many of today's contractors. We received a written estimate with services and materials to be provided, all spelled out in detail. Then after two home visits to decide on color and finish, we accepted the bid. They started work on the day they said they would and finished one day early! Every evening when I came home from work, my home was neat and orderly, and I could somewhat use the rooms that were being worked on. We had a large living room, a long wide hallway, a 17-step stairwell with high ceilings and a gathering room painted, so I was grateful that I could still "live" in these areas. I received communication from them every evening with an update on progress and to ask if I had any questions. What a breath of fresh air! Everyone that has visited our home since the painting wants to know who did the work, because it is easily recognizable as top-notch. And everyone loves the color, so hats off to Lynn!
    - Greg L.
  • A
    The Painting Company estimated that the job would take ten days, and even with us adding some "jobs" to our original plan, they were done in 10 1/2 days! They offered professional advice--taking into consideration the many aspects of each room's location, lighting, furnishings, usage, etc. This team is highly conscientious and NEAT. (Imagine that--neat painters! I can't open a can without getting paint all over me!) They were open to and respectful of our concerns and ideas. Our job (due to poor finish on the walls and ceilings) turned out to be a rather challenging task for them, but The Painting Company dealt with it, and we are pleased with the final result. We WILL have them come back and paint for us again--SOON--and highly recommend their painting services.
    - T.L. M.
  • A
    Very professional husband/wife team. Courteous, excellent communication and simply downright nice. They were helpful with ideas to ensure the house was painted well. Prior to work was initiated we were informed of what paint and repair products they would need on site to complete the job. Protected all work area from paint spatters and left absolutely no mess behind. They even washed two high windows for us. The day of the work the temperature was in the high 90's but they continued to work in spite of the heat. Their estimate held true with no surprises. I would refer this company to my friends and family.
    - Patricia W.
  • A
    Professional, friendly, courteous.  Would definitely hire again.
    - Randa P.
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Exterior Painters in Aurora

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