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Garage Door Repair And Installation reviews in Arnold

  • C
    CGX Overhead Door LLC
    The deal description did not say it was limited to one garage. It only says 1 offer per household. Our home has a third car garage. They charged another $79 for the smaller second garage door. Angies' list should confirm that deals that are offered through them are clear. The technician said he was sorry and that the deal would be more clear in the future. It is my understanding that when this deal is now offered, it is clear that it is limited to one door. The technician spent about 10 minutes on each door. The roller replacement will make the garage door a little quieter but the door itself makes most of the noise when opening and closing.
    - Joseph H.
  • A
    The Wright Door
    The torsion spring broke on my garage door. I called The Wright Door to get and estimate and to schedule an appointment. They were very pleasant and helpful when I called and planned on coming very quickly. I choose to schedule my appointment the next morning instead of the same day since I had other obligations. A neighbor friend ended up replacing the spring that day, so I ended up not needing The Wright Door. When I called to cancel the appointment for the next morning, they were very pleasant and helpful then too. Although they did not perform the work, I will definitely keep them in mind for next time I need work done on my garage.
    - Lisa L.
  • A
    The Wright Door
    The tech arrived a few minutes after nine on Monday morning and quickly diagnosed the problem. The cable had not snapped but had come completely unattached from the door. The tech (Tom), quickly reattached the cable and then proceeded to ascertain why the cable had come off. He found some loose components which he tightened and tried the door out several times to insure nothing else was wrong. He then offered to replace the 30+ year old rollers with new , quiet nylon parts for the price of the rollers only. He explained that the first hours labor was covered by the service call ($95) an he had plenty of time left to install the rollers on both of my doors. I find this type of attention to detail and customer service to be outstanding and worthy of high praise. Other customers should know that this is a fine company to do business with. Tom not only fixed the problem, he then did trouble shooting to determine what caused the problem, fixed that, and then offered a great deal for replacing the rollers since I hadn't yet used the full hour of labor included with the service call. I highly recommend Wright Door.
    - John W.
  • A
    The Wright Door
    Great The man ( can't remember his name ) called first and even arrived a few minutes early. He was a super nice guy. After checking out the door he pointed out that it had a small crack at the bottom and that he could put a bar across the bottom to prevent the crack from spreading. It cost $74 and I was happy he found it. It didn't take him long to get the job done. I would definitely recommend.
    - Vicki S.
  • C
    Neighborhood Garage Door Service of St Louis
    The installer (Tony) was excellent, very fast and professional. I thought the salesman did a good job until the installer told me that there was money due on day of installation, this was not explained by the salesman and the door was already in. Let me explain, When the salesperson (Jason) came to give me an estimate I told him that I would have to think about the price. At that time he told me they have installment program. $200 down and the rest would be in 3 monthly installments. I agreed to the price and terms, this was on Friday and he said they would be out on Monday to install. As stated when the install was completed Tony told me that I owed 223.00 now. After talking to the installer about the situation he contacted his office. The only thing that they could tell me is that their salesman should not have done installment program on doors. I would have fought this more but it was obvious that the installer would not be leaving until collecting the money. I wouldn't say the whole experience was horrible but I am not satisfied with the poor communication with the salesman, his office and me.
    - James S.
  • D
    Neighborhood Garage Door Service of St Louis
    I was not happy about the service we received and would not recommend this company. We set up the appt and was quoted pricing months before the job was completed. It was to be two garage door openers with two keypads. The representative matched the cost and items that my friend received just a couple months prior. The tech also confirmed the price and two openers and two keypads upon arrival.
    The tech called and said he was about 20 minutes out. I waited for about a hr and a half for him to show up. When he did show up he had a very unpleasant attitude and then it turns out he did not have the brackets needed for the install so he had to go to Lowe's hardware to purchase some. Forty five minutes late he returned and the install began again. He installed the secondary garage door opener way too high, about 6.5ft above the ground for some reason which is upsetting since I cannot change it. He also programmed the remotes oddly so we asked if he can reprogram them and he did but it was very obvious by his attitude he was not happy about it. After he left we realized he programmed them incorrectly the second time as well.
    Later in the install he said the 2nd keypad was not on the order and that I would have to pay extra for it (though when he first arrived he said both keypads were on the order). My friend that made the original appointment for me came over and spoke with the manager on the phone. The manager gave a story that the items are very expensive and that I should understand that we'll have to pay extra for the 2nd keypad. We told this manager that the price was already quoted for two keypads months ago and this same situation with pricing came up on the previous install that was done on the friend's home too. Finally the manager said, fine, if it makes you happy we'll just include the 2nd keypad. I said thank you since that is what we were already quoted previously.
    I don't know if this company always practices bait and switch but I know I won't be using their services again. I suggest they get the representatives & techs on board with what they quote customers and get techs that have a much better working attitude. I was tempted to just tell the tech to leave. This whole thing was one big headache and I will not recommend the company to anyone.

    Update 6/24/15: In responding to the provider's response...I don't believe that the original calls were listened to because if they were it was clear that I repeatedly said I wanted two keypads, same as my friends quote. On the original call the representative even looked up the my friend's previous quote and verified it. I don't know what else can be done when the phone rep repeatedly verified the quote and what you want yet the company still says you are wrong. I should not have to argue with someone just to get what I was quoted and it really shows when this happened with both houses. I suggest this company start sending email or paper quotes out if they cannot trust their phone reps and they don't believe their customers.
    - Tera A.
  • A
    J & J Siding And Window Sales Inc
    I can't say enough about how wonderful my experience has been with this company. From the first contact to the last it was nothing but a pleasnt experience. I did not feel pressured into anything..I was given time to make up my mind and was kept up to date regarding the work. They tell you they can't guarantee the color will be an exact match for the siding because of fading from the sun..mine matched perfectly! The price seemed a little high but if you want it done right with no worries and no hassles..this is the company to use!
    - Linda W.
  • A
    CGX Overhead Door LLC
    I am 65 years old and have never had service provided to me at the level CGX did!  They were professional in every aspect of the job.  They start off by being there when they say they will be.  Once on the job they do not stop until it is complete.  I was amazed at the quality of their work.  They know what they are doing, and do it well.  I am grateful for Angies List for having CGX on their site.  If you use them you won't be sorry!  We love our new doors, and the whisper quiet opener.  Thanks to CGX for a great job!
    - Edward R.
  • A
    CGX Overhead Door LLC
    It was done in a very timely manner, and the technician explained everything he was doing.  He was on time to the minute!  .  I could not have expected any better service.  I hope to use them again in the future for any of mine or my family's needs.  Thanks for the great service!

    - Edward R.
  • A
    Edelen Door & Window
    We had a 1:00 appt and the installer, Jason was prompt. I am very particular as to whom I will leave alone in my home, so naturally I took the day off and as it turns out, I didn't need to. Not only is this company AAA, their employees are as well. I just can't say enough good things about the installer or the company. I have already told my close family and friends, to dump the other door company they have and switch, they will thank me later. And you will too, if you take my review to heart. Once you go Edelen, you won't go anywhere else!!!!!
    - Laura W.
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Garage Door Repairs in Arnold

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