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Basement Remodeling reviews in Agency

  • A
    Mr Copeland and his son along with his other employees did an OUTSTANDING job from start to finish.  This entailed the complete removal and replacement of all kitchen items, the demolition of old cabinets, removal of flooring.  This was followed by the installation of new flooring and cabinets.  In the basement, it entailed the removal of furnishings, removal of all wall coverings, stripping the carpeting, removal of a closet and bathroom walls.  It also included resealing the cracks in the basement walls and constructing new walls entirely (to include the bathroom enclosure). Additionally, in the kitchen, Mr. Copeland provided us with increased electrical outlets and rerouted the plumbing venting system that had been improperly installed in the original design.  He also went further by adding "nice to have" touches to enhance the beauty and functionality of the kitchen . . .we are extremely pleased!!
    We did have issues with the box store (a major company) that ordered the wrong cabinets initially and caused a 30-day delay due to having to reorder the correct cabinets that we initially requested AND were on the employee's work order.
    We also had relatively minor issues with the insurance company when cracks were discovered in the basement (when the walls removed) and requested their evaluation.  This caused another two-three week delay while they had another company evaluate (who determined it was not an issue and not covered) but failed to inform us in a timely manner to enable Mr. Copeland to continue.
    Scheduling was a bit of an issue only due to the fact that Mr. Copeland and his crew are very busy and in high demand by those who know of his work.
    In Summary, Mr Copeland, his son and their entire crew are EXCEPTIONAL.  Specifically, Mr. Copeland is extremely conscientious, meticulous (to the point of being a perfectionist) and throughout the project had our best interests at heart.  We would, WITHOUT A DOUBT, recommend him HIGHLY to anyone needing home renovations or inspections.
    - Donald W.
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