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Find Top-Rated Woodbury Garbage Services

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Trash Removal reviews in Woodbury

  • D
    Republic Services acquired our local provide (Troje's) approximately a year ago. Out of convenience, we made the ill-advised decision to stay with Republic. After a continued price increases, we decided to change providers to a known and local trash hauler. We notified Republic of our decision to change and arranged with them to collect their bins/containers on the last day of service in the billing period. We recently received a bill for $73.44 in which Republic is charging $30 per pin/container along with other fees for local fees. The fees were not disclosed when we originally notified Republic of our decision to change nor we the fees ever disclosed in their quarterly billing. We called the company to discuss the charges and were told that we would be sent to collections should the bill and any subsequent late fees not be paid. Based on lack of customer service/care and excessive billing, we strongly recommend and urge against using Republic Services, Inc. for your trash hauling or any other service. We regret having stayed with them and will not use their services in the future.
    - Rick A.
  • F
    We have been with Troje's for about 6 years.  Service at first was good, but has dramatically declined.  They would raise rates each billing period.  I would question the increase and they would then proceed to decrease the rate.  They had different excuses each time.  Surprisingly they would never say it was just an introductory rate.  In the last year, the level of reliable service as really changed.  I had to call at least once a month for about a year because Troje's forgot to get my garbage or recycling.  Almost comical........  A couple of weeks ago they forgot my recycling.   I called Trojes and they indicated they would send somebody out the next day to retrieve the missed items.  Nobody showed up.  I then had to call 3 more times and on the third time they questioned wether I even called and proceeded to check their "log."  When asked why they haven't picked it up, their response was "I'm not sure, we have it in our system."  Enough is enough. I asked to be transferred to their fleet manage, Tim? and left a VM.  No call was returned.  My last call to Trojes was to cancel service.  They didn't even ask how they could maintain our business!!!!  "Sure,we can do that" was their response.  As a business owner myself, not sure I understand their response....
    Needless to say, I can't recommend Trojes to anyone at this time.  In fact, I would like to see a response from Trojes at the lack of customer service.

    - Kyle W.
  • D
    We have had Trojes service for more than 8 years.   We were initially very happy with the service but something has changed dramatically over the last few years.  Our price continually increased significantly.  We would call and then they would lower the price, after a few months, it would raise again.  We continually battled with trying to keep the price at a reasonable level.  More recently we have had significant problems with our trash and recycling even getting picked up.  It is virtually impossible to get a response either via phone or email from the company when we have attempted to get information as to what was happening with our service.  As I am writing this, our recycling still hasn't been picked up after three days with no response from the company as to what is going on. Even more disappointing is that we initially recruited several neighbors to go with Trojes and they too have experienced the same issues we have.  We are in the process of trying to cancel our service.  I would never recommend Trojes to anyone.
    - Colleen C.
  • A
    They pick up our garbage. We've had them for many years. When we got them, they were very cheap. Recently we got a letter that the price will be going up at the beginning of the year. The noise level is average and they always get our trash picked up.
    - Thomas K.
  • A
    They do a terrific job and with what I call a fair price. Very consistent great service week in and week out. Always open to any additional needs we might have. All you have to do is call them and make arrangements for the extra service. Great company to work with.
    - Jay H.
  • A
    They're fantastic with regard to price and service. We switched to them because they were a lot less expensive, more accommodating, and had a better service. If you're gone for 2 weeks, they won't charge you. They're a good company.
    - Susan Z.
  • D

    I have been a Troje customer for years and until recently have been OK with their service. The last 3 months, however, have been terrible. They routinely miss either my garbage or recycling. (I put both out the night before my pickup day.) This week they threw my recycling into the garbage truck. When I called their office I was told my recycling went in the garbage and was not recycled. No explanation given. Other neighbors witnessed the same thing.

    - Eric L.
  • A
    This was the second time I used Junk Happens to help me clean out some junk.  They were here when they said they would be, were very professional and very fast.  I'd certainly use them again.
    - JOHN R.
  • A
    Great Service.   I loved Junked Happens and loved the fact that I could point to something to haul away and they grabbed it and through it in their truck.  They were prompt, professional, and quick.   Absolutely would use again.
    - Laurie L.
  • A
    The crew arrived exactly on time and picked up all of the "junk" that I
    had ready to go in our garage.  The did all of the lifting and swept-up
    after they were done.  Great service!
    - John B.
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Garbage Services in Woodbury

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