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Sunrooms And Patio reviews in White Bear Lake

  • F
    Betterliving Sunrooms By Portico
    For a very small co., they have a lot of complaints at the BBB in the last 2 yrs., and BBB noted a temporary suspension of their contractor's license in 2015. They sold me a quality product and did an excellent install, however ever thing else was not worth the project. Told me before signing the contract it would be a month turn around to install. Signed the contract on 10/31/15 and finally installed 7/1/16--it only took 30 minutes to install. They didn't return phone calls. They didn't call with up dates. The solar shade was shipped ready to install. They didn't order my product until months after I paid 50% down. They sent me a letter dated 2/2/16, that I got 2/17/16, saying "communication is our #1 priority" and a list of of possible excuses for the delay. I called about the letter and got no return call. Other complaints at BBB also got a similar letter and had similar issues in dealing with this co. I got a pattern of lies and excuses in my dealings with them about the status of my order with the mfg..
    - Don M.
  • A
    Betterliving Sunrooms By Portico
    The were very professional, not only did they replace my broken panels but sealed up the others so the roof wouldn't leak anymore.  I am very happy with the results as during warm weather, it is my favorite room in the house.
    - PETRA D.
  • F
    Kreuser & Sons Window Awning & Siding Co
    I learned that I could not trust Rod, the owner, to follow through on his word.

    Rod told me multiple times that he was interested in my job. He twice went so far as to promise me a bid by a specified target date. I delayed a comparison bid from another contractor because I was interested in receiving Rod's but, disappointingly, Rod's never came through. As a result, time passed and, though the work was pressing, I ran out of time in the season to get it done and incurred additional unnecessary deterioration on my home as a result.

    Rod came across as knowledgeable, competent, and empathetic. What bothers me about my experience is that I think he was dishonest about his communications. I had an initial conversation with him on the telephone. I spent two plus hours with him at my home, and I spoke with him on the phone again afterwards. Each time I asked him if he was interested in my work and he always responded clearly and emphatically that he was, that he would start planning soon and could get to construction within a couple of months. The target dates he set, however, would come and go but never a word from him. I initiated all the communication. He never even bothered to respond to my messages. The only reason that I persisted was that he expressed interest in my job during our initial phone conversation, in person during his visit, and afterwards whenever I was able to get him on the phone. He also told me that he was working on the bid and to expect it soon. As I said, however, I never heard from him. Finally, after the next target date came and went, I just stopped leaving messages for him to call me.

    I suspect I was never a priority for him, that he just snared me onto his prospect list in case his backlog were to lean out. He used me for his own security without concern for my situation and left me to suffer the consequences.

    Granted, I never actually had a contract with Rod. He never actually did any work for me. I can only hope that that would have gone better than the preliminary parts of the process. Of course, I am only one account. Who knows what unique circumstances might have existed. He may treat you completely different but I feel responsible to warn you of how he treated me should you decide to contact him.
    - Bill B.
  • A
    Kreuser & Sons Window Awning & Siding Co
    We hired Kreuser and Sons to do the work on my father's house. Worked was planned in two phases and completed in two phases approximately 4 months apart. Work is incredible, my father is extremely happy with everything and especially enjoys the new 3 season porch. Everything from the estimating to finishing work was done above and beyond expectations. The crew was great to have around, polite, friendly and professional! Picked up everything after the job, no need to worry about anything laying in the grass. Any questions before, during and after have been answered to our satisfaction and in a timely fashion.
    - Catherine S.
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Sunrooms / Patio Enclosure Builders in White Bear Lake

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