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Flooring reviews in White Bear Lake

  • B
    Anton's Floorcovering LLC
    Overall everything went well. The bathroom looks better than it did before and better than if I were to do it myself. They did do a good job with the tiling. The staff was generally responsive, mostly nice and on time. However there were some things about working with the company and with the tile job itself that were off putting. The price was okay but I felt a bit on the high side at $22 per sqft. This did not include the tile, cement board, waterproofing materials, and edging pieces that I paid for separately. I was originally going to do the job myself and had purchased some of the materials. According to them, they were familiar with the materials and would have used them anyways. I didn't have everything yet so when asked if i should get the remaining materials, they said yes. However, when the job was done, they didnt use all of what they said they needed and I was out a $100-$200 of unneeded/un-returnable material still in the packaging (not partially used). When selecting trim/edging, they recommended a brand for me to look at to get the material and color i wanted. I found that the company didnt make all the pieces i needed in the color I wanted and let them know. They asked me to go to this store because they said "they have everything" and that i would find what i wanted. I called the store and they said they didnt have the materials. I again was told by Antons flooring that "they have everything" and I should just go to the store. The store is only open during my working hours and I am paid hourly. I had to take 3 hours out of my day to drive to this store, look for the material, was told they dont have it, so when trying to make a compromise, spend my time there trying to figure out what type of pieces i need. Not something i would have expected to do. When choosing the surround tile, we originally wanted smaller subway tile but they recommended larger subway tile as it would look nicer. We looked around and agreed. We would choose larger subway tile in the size they suggested with a staggered 50/50 offset and they said this was perfect. Come installation day, they said that we had to change the offset pattern as large subway tile that they recommended tends to bow at those sizes and a 50/50 offset would not look good and that this was common knowledge. I'm not sure why we were not informed of this earlier as we would have made different choices given the information. However, since we were told installation day, and the tile was already paid for, we had to go with their best judgement. Making last minute changes the day of with my "hands tied" is not how I want my projects to go and this felt deliberate. With the floor tile, we bought tile that was designed to have very thin grout lines. We wanted a "cement" style look with a solid dark color. They saw the tile and said that they could do a very thin grout line no problem. After they were half way through with the tile, i noticed that they were putting in grout lines 2-3 times the size we were expecting. When asked about this, they denied making their earlier statement and said it was not possible to have the grout line thickness they told me that they could do. It seems that the installer and the project manager where not syncing up and this was them just covering for their mistake. The installation went quickly however there are a few annoyances. One of the subway tiles was cut poorly. They blamed it on the uneven walls, even if this is true, a better cut could have been made to hide the unevenness. I'm not a professional installer but I have installed tile and even I would have cut a new tile piece given the extra material that was available. We still see the tile bowing in the 1/3 offset pattern so it is not as hidden as they implied although I do believe it is less pronounced than the 1/2 offset pattern. Had I been informed of this, i would have choosen smaller subway tiles. In addition to this, they also left the brand new mudded, sanded, primed and painted walls dirty and, for whatever reason, riddled with dents. This caused me to have to go back in and wash, fill, sand, prime, and paint portions of the walls. I know some of this is expected but check the pictures so see what I mean. Lastly, any concern of mine i brought to their attention was met with "you are wrong, we are right. do what we say and all will be good" which to me was not reassuring that they had my
    - Aaron L.
  • A
    JB's Wood Floor Maintenance Inc
    We love our "new" old floors! We waited for years to have this work done and we're so glad we've finally done it. It makes a huge difference. Our job was a bit complex as it included sanding under three radiators and on the stairs it included two landings and between the spindles. They arrived on time every day and completed the job even a bit earlier than they'd predicted. They even moved the furniture out and back in for us.
    - Sheryl B.
  • C
    Becker Carpet and Flooring
    Decent to work with, mediocre work quality of the install. Tom was overall very good to work with. We had some complaints about the quality of the installation (no concerns at all about the quality of the material!), definitely seemed liked a rush job. Some areas were not very well done and were quite obviously done in a hurry (carpet not tacked down, trim damaged, quarter round not secured). Tom was initially responsive .......but ultimately he did not follow up (unreturned call and did not follow through with coming to see the work, which he said he would) with us on some of the concerns we had about work quality, which was disappointing because he was great up until that point.
    - Korry A.
  • A
    Minnesota Regrout & Tile
    Even though it took them more time, they did not increase the price; they stayed to their quote.  The staff is very hard working and they did a great job for me.  I was really happy with the result.
    - Fred H.
  • A
    Argi Tile & Construction Inc.
    Things went very well. I was busy at work at the time so I did not get much of a chance to talk with Argi or the other workers involved, but they all seemed very professional. Argi picked up the tile and even picked up a shower fixture for us. Very nice. My vision of the sitting area in the shower was a tiled box in the back of the shower, however it was a Triangle shelf/seat. I was not really disappointed, but it was just different than I expected. Still very nice. It all look great and we have another bathroom we need remodeled, though not that extensively. I would have no problem contacting Argi for that. If I had to complain about anything I would say the price seemed higher than I expected. But it was certainly in the ballpark of other bids and lower than most. He had a special on Angies for I think $2000 or $2500 to replace a tub with a shower. But that deal was apparently run accidentally. Still, I think we got our money's worth from the deal we got.
    - robert m.
  • F
    My boyfriend and I began the process of carpet installation with Home Depot a couple of weeks ago. We put down a deposit, picked out and ordered carpet, and had one the your associates come out to measure the space. We received a phone call today stating that the install cannot be completed because of the asbestos tile underneath. We did not know that this was asbestos tile, however, it is my understanding from doing research that it is more of a hazard to remove this tile than it is to leave it and carpet over it. But I completely understand and respect that they cannot complete the job. The issue I have is that we cannot get our deposit back. Now we have lost both time and money in this process. On top of it, the store refused to give me the measurements that they took, saying that Home Depot owns those numbers. I was really disappointed in the poor service and communication we received. I hope they can serve future customers better.
    - Hannah F.
  • A
    Renewed Hardwood Floors Inc
    Jeff did absolutely beautiful work on our new living room floor, matching patterns with our old flooring, and finishing it all so perfectly you'd never know that the floors were done 13 years apart.  He was punctual, professional, answered all of our questions and cleaned up after himself every day.  He even finished up a day earlier than originally planned, which was wonderful considering how disruptive it is to replace flooring.  Jeff is a highly skilled craftsman that I wholeheartedly recommend him to anyone who is installing new hardwood floors or refinishing existing  floors.
    - Elizabeth N.
  • A
    Floors By Dave LLC
    This was a smaller job and I appreciate the fact that Dave took the time to help us out. I was not aware that it would be someone different that would come out to do the actual work-I was a little worried when they showed up but they said they had done this for a very long time and they did a nice job. One of them broke the wooden threshold when they pulled the old carpet out, but Dave came back out again to replace that piece with no problem. Thank you, Dave!
    - David D.
  • A
    Spartan, Inc.
    My 1st floor 1/2 bath hadn't been updated in at least 20 years and the fixtures were well over 30 years old. The toilet had started to leak and all of a sudden it was an eek moment? this room was nasty.
    On day one, the installer Mark removed the old fixtures and carted them away. He pulled up the old vinyl flooring and removed the patch of plywood that had been installed 20+ years ago when the vinyl was installed. We put a fan on it overnight so the subfloor could dry out which also gave me a chance to prime the wall before the fixtures were reinstalled. 
    Day two saw the install of a new plywood patch on the floor, a plywood underlayment and the install of the new vinyl tiles. The tiles I picked are thick, heavy snap together tiles so they went in relatively quickly. Because the water connections for the bathroom were so old, new valves needed to be installed, etc. The plumber was called in on day one and he finished up the connections on day two, (this was a separate job from the work Spartan did). The bath isn't tiny but both the fixtures are on the same wall so Mark did a dry fit of the new fixtures to be sure everything fit. Before day three of the project, I took the opportunity to paint the room.
    Day three saw the install of the fixtures, and the addition of additional molding to complete the room. Everything looks wonderful and I am very happy with the professionalism of Mike's installer Mark. I am a happy camper!
    - mary-susan h.
  • A
    651 Carpets
    Salesman had the carpet we were looking for with a great price quote. Install happened within a week and it looks fantastic. Professional staff and installers. The thank you card after was a nice touch too.
    - David F.
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