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Cable Tv reviews in Wayzata

  • F

    When the installer arrived he had no DVR or HD boxes.   I was then told it would be and extra $28 month ($89.70) for the service I had been promised.  Contacted customer service.  After long talk, was quoted a new price of 49.95 + 10.95 + 6.00 (HD access fee for extra DVR).  This $6.00 had never been discussed prior to this.  I agreed anyway, and they installed my cable.  

    That night I was called by a local sales rep trying to sell me cable.  He was unaware that I had already purchased cable.  He was concerned that what the previous rep had told me was in error, and recommended that I call and confirm.  This I did the next day and was told that no, the price ($66.90) was correct. 

    The next saturday I get my first bill and it has my monthly fee at $89.70, the same amount I had originally objected to.  I immediately called mediacom and was told that this was in fact the correct amount.  I asked to speak to a supervisor, and was told none were available immediately, but they would call me back in 30 minutes.  I never received a call.

    Sunday I called again.  Was told that they had reviewed my account, and they were sorry for the confusion, and my account would be billed at the correct rate going forward of $89.70.  After resisting my urge to sigh in despair, I asked to talk to a supervisor.  After repeated efforts to get him to review the previous phone calls, he finally did and then confirmed that I was right and the price was supposed to be $66.90.  He said it had not been fixed in the system, he would make sure it was, and then call me back.  He never called back.

    Monday I called again.  This agent reviewed my record. and informed me the correct price was $99 a month, $10 more then the bill in my hand.  I canceled my service and I'm going with a satellite provider.  With the weather what it is in my location, this not my first choice, but no other cable company is available in my service area, and anything is better then talking to Mediacom again.

    - jonathan r.
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Cable Companies in Wayzata

Companies below are listed in alphabetical order.

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