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Boarding reviews in Spring Lake Park

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  • Horrible experience! Our dog ended up sick and abused. We wanted to take the Royal Gorge train last Thursday and called Country Kennels. I spoke to the owner, who said she would be out of town, and her daughter would be the one doing intake and caring for our dog. She seemed great on the phone. We were a little put off by the state of the building, but we left our ten pound Yorkiepoo with the seemingly nice daughter. She said he would mostly be staying in the cat room since he was little and there were no cats staying with them. We went and had a fantastic time on the train, and the daughter walked up exactly at the arranged pick up time. Then it got weird. She said we would have to come call him because he was refusing to come out of the cage. My partner went in there, and he was cowering in the back, and she had to drag him out. We have never seen him act like that. We noticed right away that his face was covered in poop, like someone had shoved his face in a pile. We have never seen him intentionally do something like that in the three years we've had him. When we cleaned him up, we also noticed his face was scratched. When my partner asked what happened, the daughter shrugged and said he got dirty. We hightailed it out of there and begged the pet store in town to let us use their grooming station. We had planned to drive back to Denver and had dinner plans with family that we had to put off. Our clothes and car were covered in poop, and he cowered in the seat shaking the whole ride. He then had diarrhea all over our van and the hotel room that night, and we spent the night cleaning out the car in the Walmart parking lot with a new carpet cleaner. He was sick for a few days after and it took him a few days to calm down and act like himself. I hope other pets have been treated more kindly and not as negligently as ours. It put a huge damper on our trip seeing our fur baby so sad. Skip this place. They shouldn't have a kennel license.
    - Christine P.
  • I took a tour of the facility before my trip, and I appreciated being able to ask questions and see where my dogs would stay. I also liked the webcam, and watched my dogs interacting with the other dogs all week. I have friendly, easy dogs, and they looked like they were well cared for. I do wish that the prices were a little lower, or there was more of a discount for multiple dogs boarded for more than a week. I had to choose the services carefully, because the ala carte options added up fast. To try to keep costs down, I provided my own food, had both dogs share one kennel, and only had playtime every other day rather than every day. Even so, the overall bill was pretty expensive. Don't get me wrong; I knew the prices up front. I just wish I had gotten a little more for that money. That being said, I did splurge a little and took advantage of the on-site grooming; it was nice to have clean and trimmed dogs when I came home. Also, a picky thing, but it stuck in my mind: I received a "report card" for each dog--nice idea, but it would have had more impact had the report for each dog not been word-for-word identical to the other. Two very different dogs in size and personality, described in the exact same way? Really? Seems like they have a canned "happy" report they provide for every dog.
    - Carol H.
  • This is probably the hardest review I have ever had to write. Adogo is marketed as a "high end" boarding and daycare facility.  I thought we had found the perfect place to board our two dogs.  I am the first to admit, that I am fussy about our two dogs, and I tell that up front.  I can't relax on a vacation, if I am worried about how the dogs are doing.  I started watching the dog cams at Adogo before even taking a tour of the facility.  I was impressed with the inter-action between the dog specialists and the dogs - lots of petting. We toured the facility, and although I thought the "dogs to people" ratio was rather high, we decided to book their largest suite for our vacation in June.  At our tour, I talked to Stacy, one of the owners about an eating issue one of my dogs had, and, together, we figured out a way that someone could be with them when they ate.  I was extremely happy at how cooperative she seemed to be.  We did a practice boarding this weekend, (Friday 4/27/ & Saturday 4/28 with pick up Sunday morning 4/29).  I told them up-front that I would be watching the webcam - which I did.  On Friday, I am assuming the dogs were out for most of the day, because they were not on the camera in the inside play areas.  On Saturday, all the dogs(boarding dogs and daycare dogs) were brought in to the indoor play area at 10:00 a.m.  We watched the interaction between the "caretaker" and the dogs, and felt that our dogs got ample petting.  According to their website, at 12:00 dogs are fed lunch, and then it is naptime (lights out and soothing music in the daycare area, and I assumed at that time my dogs would be taken to their "suite" for their treats since they were being boarded, and a much needed potty break, snack and lunch.  By 1:30 - I noticed my dogs acting a little nervous. I called Adogo's front desk and asked when the dogs were going to be taken out for a potty break, and was told "soon".  By 2:30, there were a lot of potty accidents going on (although they were cleaned up promptly) and the dogs still hadn't been let out.  That is 4 1/2 hours!  At  2:40 I finally called and asked that my dogs be removed from the play area, taken out to go potty, and asked that they be given their treats for lunch and put back in their suites.  I emailed Stacy and asked her to call me.  She called about 20 minutes later, and I told her I was upset about no lunch and lack of potty breaks.  She said nothing like that had ever happened before, and she would call the staff.  She called me back and said that the first crew thought that the second crew was going to take them out, and the second crew thought the first crew had taken the dogs out - and it was a terrible misunderstanding.  I knew that I had, personally, called the front desk and informed them that the dogs had not been outside.  The other dogs (mine had been removed) were finally ALL taken out at approximately 3:30 pm (although I was told dogs go out in small groups).  I saw no water dishes in the play areas. There was no dimming of the lights and soothing music for the daycare dogs.  Stacy did call me again and offered me a discount on our boarding, which I refused.  It wasn't about the money, it's about the dogs.  As I think back - they offer their  tours from 12:00 - 3:00.  Other places that we have visited don't offer tours during "naptime".  There must not be a check and balance system - how could no one NOT know that the dogs were never given a potty break in that amount of time, especially since I had informed the front desk.  I was told they are always taken out in groups of 10 - without some sort of list as to which dogs are taken out, how can they keep tract of anything?  As a pet owner, we have left our dogs at home for up to 7 hours alone, with no potty time, but then they usually sleep, and aren't such a lively situation.  On Sunday morning another call from Stacy told a different story about why dogs weren't let out.  I can only assume that they fed my dogs the way I requested, but I seriously have my doubts.  They were extremely thirsty when they came home.  I think the place is "smoke and mirrors".  If you are concerned about your dogs welfare - take the time to few the webcams for a few hours at a time.  I think you will get the true picture of what really goes on.  Just like everything else - you can put all sorts of fancy words and promises on your website - but it is the follow through that is important.  Please beware - and really watch and see what goes on.
    - Pat P.
  • unknown
    - Joanne C.
  • Again, I did not use the service myself, but I believe my friend was satisfied.
    - Carol H.
  • see above
    - Andrew E.
  • Excellent!
    - Cay G.
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Kennels in Spring Lake Park

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