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Sunrooms And Patio reviews in Savage

  • F
    Buyer Beware! My wife and I have renovated several homes in Minneapolis and wanted to subcontract a large addition on our property to relieve the stress of property renovations. Our attention was directed to Champion windows. The process started Aug 1, 2016 when a kind elderly gentleman came to our house by appointment. He spent 5 hours at our house and planned out options to build one of the largest sunrooms sold by the local Minneapolis office. He was very knowledgeable and convinced us we were purchasing the best product on the market backed by a solid worry free guarantee. We had investigated the company and discovered Champion had been in business for 65 years. Jimmy Ray won our trust and described the lifetime warranty in detail and we were convinced this would be a positive and relatively stress free experience. Unfortunately, the evening with Jimmy Ray and the signing of the contract was the most positive experience we have had with Champion windows. After the contract was signed we were never in contact with Jimmy Ray again. We had several issues during the build and repeatedly tried to contact Jimmy Ray for assistance and eventually after several repeated requests for contact we were told he was no longer with the company. The build was stressful and the build crew was temperamental and visibly angry in the mornings. I never spoke with the build crew until at least noon when there mood was more friendly and they would look us in the eye. After several delays and permit issues with the city our project was completed and we were hopeful that despite our reservations we had a solid product as Jimmy Ray had promised backed by a lifetime guarantee. That is until the 2017 spring rains arrived. The sunroom leaked profusely during every rain in the months of March 2017 onward. We called Champion windows several times because the interior of our property was damaged and the insulation was most likely waterlogged with possible mold. You could visibly see the underside of the sunroom and the wood was severely stained rotting with holes. We requested a service call and two weeks later a Champion repairman arrived. He spent the afternoon with a caulk gun doing several repairs. However, the leaks continued during the next rain. The repairman arrived again with his caulk gun and continued to caulk the sunroom for hours. This continued for approximately six months with several visits from the Champion repairman and his caulk gun. The repairman told us the company is to busy and doesn't have sufficient manpower to do repairs. We still continue to have leaks in the sunroom and they have not repaired the damaged materials. Unfortunately, the repairman has also been a no-show and this has added to our frustration. This past week I called the Minneapolis Champion front desk for another service visit and I expressed my concern that our $70,000 sunroom continues to leak and the interior of our house is damaged. We even have 4 x 8 boards hanging down ready to fall and hurt us. (See Pictures) The girl at the front desk accused me of "customer harassment" and twice hung up the phone on my wife and I. My wife called back and requested the phone number of their corporate headquarters. She gave us a false phone number. I waited a couple of hours and called again and spoke with another representative and finally was given an accurate number to the corporate offices. I called and spoke with a "Summer" and she was kind and respectful forwarding my concerns to the CEO of Champion windows. At this point we feel obligated to warn Minneapolis residents about Champion windows because they oversell the product with elderly gentlemen who you are inclined to trust. Once you sign the contract your experience will significantly change and they do not intend to honor their contract. Note: We scheduled a visit from Champion on 8/24 and they were a no show. I emailed the pictures of the sunroom to Summer at the corporate office because if we get a storm we might have 4/8 sheets of plywood blowing off the sunroom. See pictures. UPDATE 10-9-17 This is a follow-up review to the defective $70,000 sunroom built by Champion Windows. We have had extensive damage to our sunroom since it's install last year due to water issues. Every time it rains we have water invading the interior of our property. Champion has sent out a repairman over 10 times to add ugly and messy caulk beads in an attempt to wear us out. We finally contacted the Attorney General and Better Business Bureau to force champion into honoring the warranty they sold us with the sunroom. Unfortunately, every time Champion repairmen arrive at our property they stay for 8 or more hours and damage our property. We have pictures of white caulk smeared on our new decking, smeared on our windows, and even white caulk on the bottom of their shoes. They are so sloppy with the caulk they will walk around our house and get white silicone caulk smeared on our floors. This past week they send in a representative from the corporate offices to assure us they will respect our property and rebuild the sunroom correctly. After 4 days and four or more Champion trucks on our street they still have not stopped the leaking. We have been home every day to carefully watch our property and make sure they do not do additional damage. On Saturdays my wife and I perform volunteer work for survivors of the hurricanes in Florida and Texas and we could not be home to watch them this Saturday. Guess what? They used our brand new hot tub cover as scaffolding! The hot tub cover is covered with grimy mud and now has a huge sag in it due to the workers walking on our hot tub. Unfortunately, this saga is far from over because next we have to deal with Champion Windows insurance company to pay for all of their damages to our property. Will keep you posted. Check the additional pictures.
    - Cheryl M.
  • F
    Apparently they didn't want my business.
    - Cheryl M.
  • A
    have had roncor do several projects large and small. responsve, clean, quality, creative. always on time and no surprises.
    - dianne d.
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Sunrooms / Patio Enclosure Builders in Savage

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