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Air Knights Heating & Cooling Inc

in business since 2010

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About Us

on Angie's List for 2 years

Air Knights Heating & Cooling Inc has been servicing Twin Cities and the surrounding areas since 2010. We offer all types of HVAC services, 24/7, no extra charge. We take full pride in what we do and treat your home as if it was our own. Regardless of the season, we're here to help you with your heating or cooling needs.

Contact Air Knights Heating & Cooling Inc

Phone Number

(612) 314-8886

Address

7675 Highway 13 W
Savage, MN
55378

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Ratings and Reviews for Air Knights Heating & Cooling Inc

A

Review: Hvac Repair Service
2 months ago

Air conditioner repair - whole house

Excellent service - very responsive to my request through Angie's List. Was able to get same day service while other businesses were a full week out. This was much appreciated with the late season heat wave. All the work on the unit, as well as determining if warranty was still in effect, filing the warranty paperwork, locating and getting the parts was done quickly and professionally.
Services Performed
- Hvac Repair
F

Review: Hvac Repair Service
3 months ago

Air conditioning

They called right away when I inquired was able to book and appointment that matched my schedule. Appt day I was scheduled 8-10 am and they were a no show. Not even a call. After spending my morning waiting for them I finally called them and was told their server went down and had no access to scheduled appts for the day. They proceeded to tell me how the talk to thousands of customers each day and cant remember who they call. He said he could reschedule me but it would be another two days. Very poor customer service. How many customers were scheduled and did they just not contact anyone today or just me. Not even an attempt to make things right by offering to try to still come same day or at least waive the $75 fee for a reschedule. Very disappointed and had to share my almost new customer experience. I'll be sure to let everyone I know to skip over this listing
Services Performed
- Hvac Repair
F

Review: Hvac Repair Service
4 months ago

A/C Compressor Replacement and Charge

Do not use this service if your work is covered by a home warranty like American Home Shield. The owner Paul will treat you bad. He has a poor attitude and is very incompetent. You would be better to forgo using your warranty and just pay a quality HVAC company. Save you time and headache. The parts for my AC were ordered and received last week. Scheduled 4 days later to install between 2-6pm. Shows up at my property at 4:55pm and tells me I have to reschedule for another day because he forgot to bring the parts with him and since it was 5pm it was too late to get them. INCOMPETENT!!! Threatens to sue me because we are posting bad reviews for the way we were treated. Sorry your incompetence is not my problem. You did not provide your service as you stated in the time frame you agreed to. Meanwhile you read other reviews where Paul is working pat 10pm to fix non-warranty calls because they pay more $$$$. Don't say you were not warned
Services Performed
- Hvac Repair
F

Review: Hvac Repair Service
5 months ago

Most recent visit was for AC repair

DO NOT HIRE! If I could give negative stars I would. I have had this company come out to my house on many different occasions and they have only gotten worse each time. On this most recent time (7/10/2019) they gave us a window of 5-9 and it was approaching 8 and I worked early the next morning so I called them and asked around what time they were going to come. They told me that I didn't answer my phone earlier and that he called 6 times when he only called once that day so they canceled. It's been in the high 80s and getting hotter in the next week and expalined to them that I need to have my AC fixed and how unprofessional they were acting. They came out to my house and told me I was basically delusional for thinking anything was wrong and told me everything worked perfectly. Not to mention I just paid them $200 the last time to fix this exact problem! When I brought this up to him he told me that he didn't even look outside at the unit because he "was focusing on something else". I continued to explain how no cold air would come out and if they could look at it again and they started raising their voice at me saying how my house is now "red-flagged" and they will "never service my house again". I am so infuriated at this company and how unprofessional they are and how they treated me! After they were done yelling at me and my family they slammed my front door and walked to their van through my yard and over my grass seed that had been growing for a week now and was just starting to come up. They got in their van and sped off in my residential neighborhood with kids playing outside. I would not wish this service on my enemy and I am so taken back by the disrespect I was given. After reading some reviews it seems very probable that Paul has something against people when working through their home warranty. I had no other choice but to work with this company because of my home warranty. Total B.S.

Service Provider Response
[Member Name Removed], It is very unfortunate that you feel the need to put false information on this review. Our records as well as your home warranty records show that there was only one visit to your residence once on 6/24 for a furnace claim. At the time of the visit no mechanical failure was found. You had submitted a recall on July 8th to which we set up an appointment for on 7/10 between 5-9. You were advised of our policy that we call before we arrive, yet you had failed to respond to our calls to verify you were home. We called you 6 times with no response, therefor you've missed your appointment. You also made a false statement saying we charged you $200.00. We only saw you once on 6/24 & collected $100 deductible that was due. Keep in mind we have all of our records on the only service we came out on, the only $100 you've paid and the calls we have made. You've mentioned we didn't look at your a/c unit, why would we? You submitted a claim for your furnace and not a/c and that is what we came to look at. That was the only focus is the only claim you put in for furnace to be looked at. If you wanted your a/c to be looked at you would have had to submit another claim for your a/c. We understand that you are upset you missed your appointment last night but that isn't our fault. Yes, you are red flagged in our system and we will never service you again. We had filed a complaint against your false accusations with your home warranty. We are honest company and we do not wish to give you another service to your home. We work with many home warranties and treat every customer, warranty or not the same with respect & honesty. It is very disturbing to see that you took the time out of your day to write this false review and accuse us of the things that never happened. We hope the next person that comes to service you won't be treated the way you treated our company. In the end you are the only one making up a false review here. We are taking legal actions against you, if you don't stop making untruthful comments about our company. Sincerely, Air Knights Heating & Cooling Team
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
5 months ago

A/C Repair

Great! My A/C system ran out of refrigerant due to a leak. Air Knights responded while I was still in Angie's List typing the request. (It might help to indicate this is an emergency, which, with 50 guests expected at my home in 72 hours, in the middle of summer, it is.) 24 hours later, it's up and running. I'm leaving this review a bit early as the repair has not withstood the test of time, but as initial reactions to contractors go, I'm very satisfied.
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
9 months ago

Dead Thermostat

On one of the coldest days of the year, our smart thermostat suddenly died and the heat wouldn't kick in. Paul was able to come literally 15 minutes after I talked to him on the phone. He quickly ran a diagnostic test, and figured out the furnace was fine and the trouble was the smart thermostat. He replaced the smart thermostat with a regular one he had in his truck. He recommended a specific smart thermostat to install (he told me the junk ones to stay away from) and told me he could come back free of charge and replace the one from his truck with the smart one that we could order online. Great, fast service. I appreciated that he talked through what was wrong and how he fixed it. I will definitely call him again if something goes wrong with our furnace.
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
9 months ago

furnace repair

Paul came out to fix our furnace problem. Very polite, professional and knowledgeable. Highly recommend him and the company!!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
10 months ago

Emergency furnace repair in sub-zero temps

Paul called immediately, got all the parts we needed and fixed the furnace within about an hour. Plus he honored exactly the rate he proposed. He was friendly, knowledgeable, precise and just what we needed. I highly recommend Air Knights!
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
10 months ago

New inducer draft motor for furnace

After doing a search and getting some possibilities for HVAC companies on Angie's List, Paul from Air Knights contacted me within 45 seconds of hitting "Send" (no joke). He was able to diagnose the problem over the phone, was able to get the right part, was able to get to my place within 2 hours, and fixed the problem in under 15 minutes. Such a relief in this -20 degree weather. I'd highly recommend them.
Services Performed
- Hvac Repair
A

Review: Hvac Repair Service
10 months ago

New Furnace

Everyone is great to work with. Very receptive to the task at hand. Calls returned promptly and answers all your questions.
Services Performed
- Hvac Repair

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Air Knights Heating & Cooling Inc

Compare quotes from up to 3 heating & cooling contractors!

About Us

Review: Hvac Repair Service

Review: Hvac Repair Service

Review: Hvac Repair Service

Review: Hvac Repair Service

Review: Hvac Repair Service

Review: Hvac Repair Service

Review: Hvac Repair Service

Review: Hvac Repair Service

Review: Hvac Repair Service

Review: Hvac Repair Service

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