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Metcalf Moving & Storage

Founded 1919 • Angie's List since May 2010

B Rated | 14 Reviews

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Description

We are a local, family owned and operated business, serving Minnesota since 1919. Metcalf Moving & Storage is headquartered not far from where Allen & Elna Metcalf started the business in 1919. Elna set up moves from the kitchen and Allen designed and built the first van body on an REO Speed Wagon. Their son, Allen Metcalf Jr., purchased the business from his father in 1951, after returning from a tour of duty with the US Army during the Korean conflict. In order to better serve our long-distance customers, we became an agent for Mayflower Transit in 1967. Then, in 1972 we expanded, opening an office and warehouse in Rochester, MN. After working for Metcalf Moving & Storage for 31 years, Jon Archbold purchased the company from the Metcalf family in 2003. Under his leadership, we have continued to serve our customers with service that is unsurpassed. Metcalf Moving & Storage is a multi-year winner of awards from Mayflower Transit including the Heart of Quality Award, Performance Excellence Award, and the Customer Choice Award. We are also the winner of the 2008 Integrity Award from the Better Business Bureau. We are proud to be the only mover in Minnesota to have received that prestigious award. Additional Email - metcalf@metcalfmoving.com. Additional Fax - (651) 484-0134. Additional phone - (952) 884-5276....

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Verified Reviews

A few reviews for this pro…

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RATED

07/22/2018

I would never use Metcalf Moving & Storage again. The estimator underestimated the amount of packing required and the packing and loading team was upset about that. By the end of the day they were fighting amongst themselves and complaining that they wanted to get out of there for personal plans. They were also not careful in packing some delicate, high value items which broke even though I told t...

DESCRIPTION OF WORK
packing and moving from MN to FL

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RATED

11/02/2015

Overall,  they did a good job. They had a good team in Minnesota to load all our furniture on a truck,  then had another local team in California to unload them into our new home.  Both teams are very professional.  We have a grand piano and I was a little concern that they may damage it or lost some pieces during the shipping, but they ended up did an excellent job on both ends and the piano was ...

DESCRIPTION OF WORK
They helped us moved from Minnesota to California.

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SERVICE PROVIDER RESPONSE

Thank you so much for your review! We are glad that you were pleased with your move. It is true that there are many more uncertainties with a long-distance move versus a local move (truck assignments, crew scheduling, DOT regulations, etc.). However, we strive to make every customer happy - that is our business. Enjoy your new home! Thanks again!
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RATED

11/02/2015

The initial estimate procedure was swift and the weight of my belongings matched two other bids. Communication was excellent due to a central person being my point of contact, before, during and after the move - when I asked when are things being delivered. The loading the truck procedure was efficient, courteous and professional. I have no complaints and it was a good experience for me. Nowadays ...

DESCRIPTION OF WORK
Metcalf moved my household belongings from a 1-bedroom apartment in Saint Paul MN to Southern California. First they trucked my things to their warehouse, then they crated it all, and arranged for commercial shipping by commercial freight. Another company delivered everything to me a week later.

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SERVICE PROVIDER RESPONSE

Thank you very much for your great review! We're glad you were pleased and wish you the best in California!
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RATED

07/28/2014

UPDATE 10/06/2014: The furniture was finally delivered. They did a good job of bringing the furniture in. The only complaint I have is that we went way over our delivery date.  We have called them everyday and they just have excuse after excuse for why they haven't delivered it yet. They always say they can't find a driver.  We've talked to multiple people at the local shop and even people at corp...

DESCRIPTION OF WORK
They wrote up a contract and we all signed it.  We agreed they’d deliver the furniture after the 21st of July when we were arrived in the new area. They contract states the very latest date is the 30th of July.

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SERVICE PROVIDER RESPONSE

[removed member name]- Thank you for your feedback. Your delivery was indeed five days late, which we truly regret. That is obviously not the service that we strive for. Our van line, Mayflower Transit, does provide a cash allowance in the event of a late delivery, which I believe you received, but if not please be sure to contact us. We at Metcalf have discussed your comments and also passed them...
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RATED

04/11/2014

I contacted several movers with good or excellent ratings.  Of those contacted, two performed on-site estimates.  Metcalf was one of the two.  The representative Ron contacted me immediately following my inquiry for services.  He arranged for an in-home appointment and arrived on time as expected.  He was professional and thorough in his estimate.  I quickly received the full details of my estimat...

DESCRIPTION OF WORK
Metcalf Moving & Storage provided a quote and information regarding a pending cross-country move.  They were efficient, prompt and professional in all my communications (phone and email).  Cost for my move was very competitive!

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SERVICE PROVIDER RESPONSE

[name removed]- Thank you for your review and compliments to Ron and our company. You mentioned that you got two in-home estimates which is great, and we strongly advise customers to do that in order to avoid surprises. We're sorry we could not guarantee a load time for your long-distance move (we can typically guarantee a day for loading, just not always a time). And though we were not able to he...

Services Offered

Local, long-distance, international moves & storage.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
0%
Emergency Service
Yes
Warranties
No