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House Cleaning reviews in Saint Louis Park

  • D
    F&L Cleaning Services LLC.
    Communication with Fernando was very good, but the "detailed move out cleaning" (as stated in the receipt) was terribly inadequate. Fernando assured me they would be able to complete the work in an afternoon. However, I don't think they fully understood that an "empty" duplex would not provide sufficient light for working past 4:00pm. Consequently, numerous areas were not adequately cleaned. I told Fernando NOT to clean the kitchen sink as it was going to be replaced, but one of his crew wasted a lot of time cleaning it and missed wiping out the drawers and cabinets. There were so many areas missed in the main floor bath that I can't list them all. And as far as I could see there was nothing done in the laundry room. The appliances were not wiped down and the laundry sink was filthy. Hopefully this review will help paint a picture for you of how dissatisfied I was with F&L .
    - Carole B.
  • A
    Handy House Cleaning
    Well, the initial day of cleaning; no one came. I finally found an email posted at 4:00, to say that the cleaner had to cancel. They couldn't find another. I was disappointed that they didn't call. Then they sceduled me for the next day, under the condition that I was to email if the next day was bad. I emailed to change to Thurs. The cleaner showed up anyway. I wasn't ready, as I was having guests. It worked out anyway, but the sceduling situation was bad. Also, I haven't heard back, as far as a future cleaning??The 1st time I got a $50.00 discount.
    - Ali H.
  • A
    F&L Cleaning Services LLC.
    Fernando and three team members cleaned our apartment from tip to tail. We had a list of tasks provided by the building, and they followed it to a T. The apartment was spotless by the time they were done. They did a beautiful job in a short period of time ��� I would hire them again or recommend them to anyone in a heartbeat!
    - Ivy G.
  • F
    Maid Masters
    Poor experience. I asked for the bathroom to be cleaned, floors cleaned, furniture dusted and foyer cleaned. The team arrived 40 minutes after the scheduled window. They did not clean the bathroom floor, neglected dusting some furniture completely, on others they dusted around candles and decor leaving dust that still need to be addressed. Didn���t vacuum along edges of furniture or under coffee table. They didn���t do what I asked in the foyer. One of the cleaners didn���t speak English and when I tried to talk to her, I was told no. The company rep called to follow up and I informed him of my dissatisfaction. At his request, I sent 12 photos showing the sloppiness in cleaning. Their offer was a $20 discount. He offered to send another team to get it right but I explained I would be out of town for two weeks and my dissatisfaction was so great that I didn���t want them back, simply make the bill reflect the poor service. He then continued to text to the level that made me uncomfortable. Not once was their any genuine acknowledgement of the failure to provide the services purchased. Hiring this service was a bad decision for me that resulted in a terrible experience.
    - Rebecca B.
  • A
    MC's Organic Housekeeping Services LLC
    Carmen and her team were amazing! I appreciated their excellent professionalism, their communication regarding services and scheduling as well as their cleaning skills. Our house was immaculate when her team was done and we so appreciated their dudiligence and friendly nature. Will use them again for sure!
    - Missy B.
  • A
    Deep Cleaning Pro
    Initial call was very informative, responsive and very flexible with my schedule. I felt comfortable with the company. They came in and took care of it all( carpets too) before they started they made sure we were still on the same page on what needed to be done. They got straight to work and WOW when I came back the house was spotless, there was grease off the kitchen walls that I have not been able to get off! The attention to detail, was on point they cleaned got my baseboards with out asking! I hired them to clean every other week!
    - Florencio V.
  • B
    MaidPro Edina
    The girls are wonderful- we always have Taylor and Nikki in our home. They are very responsive, very friendly, on time, and respectful of our home and dog! The clean that they provide is great! Other than minor misses that I request they add/focus on next time, they get everything each time! They make the beds, dust and wipe down surfaces, mop and leave then house feeling great!
    - ABIGAIL G.
  • A
    Elgen Clean
    Super professional outfit and being a Contractor for 25 years myself i know first hand what a rare thing this is. David crew just left my house and did a fabulous job....appointment arrival was 8-9 and at 8:01 my doorbell rang. Thanks you guys i will be using you from now on!
    - Patricia m.
  • F
    Details Residential Services
    We have had cleaning services for decades and this company is the worst ever. The cleaning crew typically arrives late, sit in the car and chat, continue chatting throughout their entire cleaning service. They refuse to use our in floor vacuum which is padded to prevent damage to our furniture, but instead use their portable back vacuum while banging our table legs and furniture legs. They refuse to use our cleaners that we provide to them and instead use what they please and how they please. Our wood floors are left soaking wet. They typically gloss over horizontal surfaces leaving them with residue. They don't dust the window coverings unless asked to do so. In addition, they are rude and very defensive when challenged about their cleaning methods. They do not learn and will not change. We had two crews over the last couple of years and both turned out the same. They do not know how to clean and are not professional cleaners. They also damaged a very expensive piece of sculpture that they had previously been told not to touch or clean.
    - Charles R.
  • F
    I used them a couple years ago and they were wonderful. My husband was going through cancer treatments and this helped relieve some of the load. I gave them rave reviews on Angie's List at that time. HOWEVER, recently they have been horrible! I booked them in June and it was terrible! The 2 cleaners that arrived were suppose clean for 2 hours. They were done in a hour. I did a walk through and they hadn't even cleaned the bathroom floors, toilets or shower. I pointed it out to them and they say they would tackle it. Also the bathroom smelled strongly of bleach. I asked if they stopped using the natural cleaners and they said the company was merging with another so they weren't sure. I also mentioned that it was suppose to be for 2 hours. They assured me everything was done. They never gave me a invoice like before. Since they only worked an hour and I asked what the new cost was and they didn't know and tried to get a hold of their boss with no much luck. I said I would contact the office. No response. I paid them and they left. I tried following up and called, emailed and texted the office and got no response. I took pics afterwards of the unfinished job - unclean floors, shower and toilets (even though I had pointed it out after the walk through). I emailed them and then I finally got a response. They said they could offer me a 50% of the next cleaning. Really? That's it. I told myself I wouldn't use them again but decided last week to give them another try. After emailing back and forth several times to get a date booked, we settled on Wed at 8:00am. Needless to say a 1.5 hour later and they still did not arrived!!! I called, emailed & text several times with NO RESPONSE! I finally got a hold of someone who said I wasn't on the schedule. ARE YOU KIDDING!! I have it in writing that we confirmed the date and time. He kept trying to give me some song & dance. Complete ********! Never ever again! DO NOT USE THIS COMPANY. They have nose dived and people should not use them. I will not ever again!!
    - Cori S.
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Home Cleaning Services in Saint Louis Park

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