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Tree Service reviews in Rochester

  • A
    Maier Tree & Lawn Service
    Excellent. I highly recommend Maier's Tree Service. The following comments are what I sent to Don regarding his service. Please let your crew know what an outstanding job they do. Each were kind, genuine, helpful and to be honest, I have never worked with a more accommodating crew. You should be very proud to have them represent you. I will make sure that my comments and recommendation are posted on Angie���s List.
    - Cindy J.
  • B
    Maier Tree & Lawn Service
    I contacted Maier to trim a honeylocust in our front yard that needed trimming. It had a fair amount of dead branches, but overall was a lovely, graceful tree with long limbs dipping down to shade the front garden and the front deck. My husband and I loved to sit on that deck on a summer evening, shaded by the tree and enjoying the evening.
    I was assured that the people who do the trimming know what to cut and not, and that they would only trim what was absolutely necessary, leaving the basic shape of the tree and taking out the dead branches. I was assured the tree would look good and be healthier.
    I came home last night to a tree that looks more like a stalk of broccoli than the shade tree I left that morning. All of the branches had been cut off at the trunk, leaving only a high canopy above. Gone is the graceful sweep of the branches, allowing for birds to perch and serenade us, Gone is the shade, both for the garden (which is full of plants specifically chosen for a shade garden!) and for the deck, which will no longer be a shaded respite on a summer evening.
    I was shocked and dismayed and, honestly, spent a good deal of the night crying. I hired these people because they're supposed to KNOW what to do, and how to properly do it. Frankly, I could have hired a neighborhood teenager with a chainsaw to do what they did. I'm just sick about the whole thing, and an desperately sorry that I ever called these people.
    They have contacted me and are going to try to make things right, but given that a 40-year old tree has been damaged to this extent, I'm not sure how that will be possible.
    I'm not sure if I would use them in the future. (Unfortunately, "maybe" isn't a choice.) I am impressed with their customer service, and they do seem genuinely concerned about how I feel and are working on how it might be improved.

    UPDATE: Maier has been very responsive and concerned about my displeasure with their job. While they can't bring my tree back, they have offered other services as an apology, which I have accepted. I'm very impressed with the customer service.
    - Mary Beth S.
  • A
    Arborists of Rochester
    Jon came out and gave me a estimate.  His bids were more WAY MORE reasonable than the other arborists that I called for estimates.  He saved me a lot of money and said he would take a big pile of brush from my yard (free of charge) when he cut the trees down so I didn't have to pay a company to come haul it away.  The only problem I had with them is that both times they cam out to do the work I was never called ahead of time like I had asked. It wouldn't have been much of a problem, but to cut the tree they had to go on my neighbors property and I told him I would call him to tell him when they were going to be on his property.  One day I came home from work and I could see my neighbors garage and I knew that they had taken down the trees without calling ahead. I would use him again even with that small issue that I had.  They do good work and they clean up afterwards.
  • A
    Cutting Edge Tree Service
    Gary was very quick to respond and to perform the work. We had some questions on completion, and Gary was here early the next day to answer and provide added service HIMSELF! He really cares about customer service and repeat business. We appreciate this quality in a business owner.
    - Susan K.
  • A
    Maier Tree & Lawn Service
    They now nicely grew back so the damages were almost back to normal. The men work for this company are various levels of arborist and they do according to their experiences. That's why they may cost more but I feel that is worth it.
    - Kiyomi T.
  • A
    Maier Tree & Lawn Service
    Steve and his crew did a wonderful job taking the trees down and cleaning up.  The only thing that I was a little bothered by is I think they forgot about the stump removal or whoever they have do it, forgot about it.  I was told about 2 weeks out from when they took the trees down.  I called after 3 weeks going on 4 to see when it was going to be done.  They were out that weekend.  So it all worked out fine.  They were priced extremely reasonably and Jhad who came out to do the estimate was very knowledgable and patient with all my questions.  I would recommend them to anyone!
    - Mona A.
  • A
    Maier Tree & Lawn Service
    These folks are terrific. They came exactly on the appointed time, gave a very good estimate. We decided to wait a few weeks because we had a big family complication arise. They came when we asked, and did a splendid job. The trees are doing beautifully. We had expected we'd have to have them removed, but their lives have been saved--at a very fair cost!
    - Susan W.
  • B
    Maier Tree & Lawn Service
    Very nice clean job. The only reason for lower scores on responsiveness and punctuality was the service was delayed do to vacation time and a big storm which had them very busy with cleanup. Very understandable.
    - David A.
  • A
    Maier Tree & Lawn Service
    Jay Maier and his crew are professionals who work hard, charge a fair price and do very good work. I have known him for years and they will be clearing out trees and branches again this year for me.
    - Dawn M.
  • A
    Jim Whiting Nursery & Garden Center
    Considering the weather challenges in Rochester, MN this June, it went great. This is our first experience with getting a 5-inch in diameter tree planted.
    On the day we went to select the tree, there was a thunderstorm that rolled through while we were at the nursery. Our salesman provided umbrellas so we would stay dry. We weren't able to make a decision on the first trip and went back again. The same salesman was available and he remembered us and what we were looking for. He took us to the same part of the nursery and gave a detailed explanation as to why we should choose one tree over another. We took his advice. He said it would be 2-3 weeks before they could plant the tree for us due to backlog because of the unusually high amount of rain during May and June. This was on June 11th and the date for planting was estimated to be the first week of July.
    The planters arrived today with our tree, by my estimate about a week early. The two men who came to plant were courteous and very professional. They accomplished the job in a very timely manner with much care taken to avoid tearing up the lawn near where the tree was planted. They made sure any branches broken during transport were removed and no branches remained tangled.

    - Sue B.
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Tree Services in Rochester

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