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Pool And Spa Cleaning reviews in Rochester

  • F
    Thatcher Pool & Spas
    At one point I was convinced that this was a bad purchase decision - however now that our spa has been installed - I am much happier with the product.  Working with Thatcher was bittersweet.  The sales and receptionists are very friendly and happy.  What caused most of the frustration was the timeline from order to delivery to installation and setup

    In May 2013 we decided to purchase a spa for our handicapped son to help him with his therapy.  We picked out a spa and they quoted us a price.  We needed to ensure we could swing the purchase -- so we went home to think.  The next day we went back into the store and asked for the person we had originally worked with.  Because he wasn't in the store - we started to work with a new salesperson.  Upon doing so - the price jumped up $2500 when he started writing up the invoice.  We informed him of the price we had been quoted.  He said we'd need to show them the quote.  We went home and returned the following day with the quote the original sales person had noted.  At that time we placed 1/2 down and was told it would take 2 weeks to deliver upon ordering.  At the end of May my check cleared and so we were under the impression that the spa was indeed ordered.

    Fast forward 2 month.  In July we were growing concerned that we still not heard from Thatcher to tell us our spa was in.  Shortly after the July 4th holiday, we contacted them.  They told us it would be 2 weeks before they would deliver it as it still was not ordered.   Another two weeks later -- we had not heard from them, so called them again. 

    Finally they called us and arranged a setup time for August 3rd.  They came out in the afternoon and dropped off the tub.  They did not bring anything with them to level the tub or fill it.  It was supposed to be setup, leveled on that day.  Because they did not bring the proper supplies - it was not setup at all.  Just dropped off.   They said they'd be back Monday or Tuesday of that week to level and fill the tub.  Since we were coordinating with our electrician -- we told them we'd confirm with them when the electrician could be there to wire the tub.

    We arranged to have the electrician at our house on Tuesday, August 6th and called Thatcher to arrange setup.  They said that they could not come out until later this week.  I called back to complain - and they told us they''d have someone at our house at 8:00 a.m. on Wednesday August 7th.  We then REARRANGED again with our electrician to be at our house on the 7th.  Someone from Thatcher NEVER showed up at all.  They did not call to tell us that they would not be there.  We called to ask them about not showing up.  They would not call back. 

    Thy finally scheduled to come out on the 10th to do the installation -- but then came a day earlier on the 9th and got everything setup. 

    In the end it all worked out -- and our spa is installed.  We have been using it nearly daily for the past week and it is a high quality product.  I wish the process would have been a little less stressful.  But ultimately we are happy with the product.
    - Laurie R.
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Pool And Spa Cleaners in Rochester

Companies below are listed in alphabetical order.

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  • KC Star

    5309 80th Ave, SW
    Rochester, Minnesota