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Trash Removal reviews in Rochester

  • F
    WASTE MANAGEMENT
    I was billed for an extra pickup in June. Since I had already paid that bill, I called and asked if I could include it in the next billing cycle. They said yes. On August 5, my garbage was picked up but not the recycling. I called to report it and they said it was because I owed money. I told them my experience and they would not budge. Instead of notifying me they would not pick up, they just stopped service. After numerous discussions on the phone and in person, I decided to quit. This is not how you treat a person with whom you have done business for 28 years. I have never been late with payment in that time. They also delayed pickup from Friday to Monday two times this summer with no pre-pickup notice, and no explanation. I have switched to Sunshine and their charges are about 1/2 to 2/3 what Waste Management Charger. Please note this is for Waste Management Rochester MN
    - Pamela H.
  • A
    Dirty Deeds Hauling
    Tom May came out later on the day that I called, he was between jobs and in the area, and gave us a bid.    I got another bid from Eastside Services, they were much higher and didn't seem as prompt with the responses.  
    I told Tom, via texting, to go ahead with the job, and that I wasn't in a rush.   The next day, as he indicated, he was able to pick up 1/4 of the pile.  Then over the next few days (I wasn't in a rush and he was picking up between other jobs and as he had spare time) he picked up three more loads.  On the last day, he did an EXCELLENT job of clean-up (rake, etc) to get the smaller pieces.
    I paid him before the last trip for clean-up, and he still came back for the clean-up!
    Overall, it was a great job by a reliable guy!   See his website for various small tasks that he does .... www.DirtyDeedsHauling.net.
    - Thomas G.
  • D
    WATSON ROLL OFF SVC
    I found the initial price attractive. They delivered the dumpster as promised within the time frame expected. Unfortunately the dumpster was delivered when there was a babysitter there and the babysitter had no idea where I wanted it and had them back it up so that the only unfenced passage to the backyard was nearly impassible. I believe that I asked for a call when the driver was going to deliver, which I got, but I didn't get it from the driver, like I was hoping so that I could give more specific directions (kind of necessary when you have two driveways). It would have been helpful if there was a little more effective communication. When asking the price I jotted a few notes down and somehow got the wrong idea about the weekly price for ongoing rental. I somehow thought it was $10 per week after the initial payment which includes a 7-10 days rental (I forget). So I kept it for a couple of weeks. I never got any paperwork confirming the price?no email, no letter. So I was just figuring the initial fee plus ongoing rental of $10 per week. I let it stay over the Christmas holidays expecting that it was going to be worth it, as I had more demo to do?but I could have totally returned it at that point. I had it by 5 weeks by then. I inquired about moving it sometime so that I could make a decision about whether to put it in the other driveway. They graciously told me the cost to move, ($50) and also must have told me about the cost of the weekly rental (cause they claim they did later), which somehow I lapsed over or didn't hear?because if I had I would have done something completely different. A few more weeks later I finally called to have them take it away and when I did, I asked them the total price. I almost bruised my jaw on the desk in front of me, it dropped so fast. My heart sank, and I asked again "how much?" The crisp matter of fact response?$50 dollars per week? She gave me the total and told me at that point, they had, in fact, just billed my credit card AGAIN for the last few weeks. My eyes bugged out and my heart raced. I went back in and looked at the multiple charges on my card. After it was done racing, my heart sank. Sure. I was good for the money, as they could tell through the multiple billings, but I had NO IDEA I was paying that much. I was NEVER given any sort of price in writing. I NEVER signed anything that said I allowed them to bill my card multiple times. And the worst part about it, is when I called them up asking for a little reprieve a few days later, the crisp matter of fact woman on the phone became huffy and talked about all the times she had told me and that management would never deal with me again?even for asking for some reprieve and that management would get back with me in a few days. Which they never have done?a variation on the theme of poor communication and poor customer service. Admittedly I am no professional, no contractor, no one that deals regularly in the trash business. Admittedly I somehow missed the claimed communications. But man alive. I am not the only one at fault here. I paid the company (at unknowing intervals an unknown price). They have their dumpster back. But the professionalism and communication abilities of the customer service were very poor. They must have had problems in this with the past because of how carefully they document what they SAY because you will never see anything in writing from them... Or get a call back from their management. Though if they do read this, I would still like some financial leniency...call it my professional fee for the honest and thoughtful consulting I have offered as a professional service designer...and I won't even bill their cards multiple times unknowingly.
    - Matthew G.
  • A
    Green Planet Disposal Inc
    Wonderful local company. They charge less than waste management ($30.71/month) and they pick up recycling EVERY week! No more wondering if it is a recycling week or not!!! I have had to call customer service a few times because we moved and had some questions and they were wonderful, little to no wait time on the phone!
    - Megan P.
  • F
    Dirty Deeds Hauling
    I called and left a message twice. Company never called me back.
    - Robert M.
  • A
    GarbageMan, A Green Company
    Started on time and as promised.
    - Ken H.
  • A
    SUNSHINE SANITATION
    Great. Half the price of my previous service
    - Pamela H.
  • A
    SUNSHINE SANITATION
    unknown
    - Albert H.
  • A
    GarbageMan, A Green Company
    unknown
    - Margaret H.
  • C
    Green Planet Disposal Inc
    I called and found out about the 2-year contract.  In the end, I decided to go with Sunshine Sanitation instead, and have been satisfied with their service.
    - Gerad W.
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Garbage Services in Rochester

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