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Flooring reviews in Rochester

  • B
    Hiller's Flooring America
    We were especially impressed with the installation crew -- Pat, in particular. The floor looks perfect and it was done quickly and professionally, and Pat and the crew were friendly and accommodating to our requests. I would highly recommend Hiller's to anyone. [photo: new carpet on stairs, old carpet on floor]
    - Lynn R.
  • F
    Degeus Tile and Granite
    Degeus was very good about returning our calls and staying in contact with us while we were collecting bids. However, once we decided to go with them and we gave them a $500 deposit we never heard from then again. They told us our repair would be scheduled for September 12. It is now October 2 and still nothing. My husband has called and left messages multiple times but no one will even return our calls.
    - Angela T.
  • D
    Walk on Wood - Professional Flooring
    The story: we moved in to our home in June 2014. We hired Erik to refinish our oak floors between the closing and the arrival of the moving truck. First impression was great - he was friendly and professional and was able to perform the work on short notice. He sold us on a newish product (Rubio Monocoat) and got to work. Throughout that process, he and his staff remained professional and very friendly. They were a pleasure to work with. When the work was finished, he was open and honest about a couple problem areas that didn't finish to his satisfaction. Notably, the floors were noticeably lighter near the baseboards where they had to use hand sanders rather than the big sander. Erik assured us this would blend as the floor continued to cure. He even offered us a discount because he himself was unhappy with the results in a couple areas. We were thrilled. Fast forward two years. The light areas never blended as promised and are still noticeably lighter than the rest of the floor. We knew the floors needed to be refreshed periodically anyway and we wanted to know if anything could be done about the light areas, so we began the frustrating process of trying to get Erik to the house to take a look. Three missed appointments with no call or explanation and half a dozen messages with only one returned call and we're done. My last message was to let him know we'd try to find somebody else who could keep an appointment and return a phone call.
    - Brad S.
  • F
    Tile Superstore & more
    To our surprise, the carpet installers complained to us about their  dislike of the company and mostly of the owners.

    Installers damaged majority of the oak  trim throughout my home by the carpet installation. When I asked for someone to come see the damaged trim the owner, Sarah, became angry and personally insulted me and told me not to return to her store.  
    - Tracey B.
  • A
    It went very well  -  everyone who sees the remodeled bathrooms is impressed.  The provider showed up on time, kept me informed of time, dates and progress.  I was able to leave the house for the provider to come and go without any concerns.  The quality of the work was professional with extraordinary attention to details......corners are square, cuts are precise, no flaws to be found. Even though the work spanned a couple months, the "mess" was kept to a minimum and I appreciated that since the work spanned the holiday season.
    I also appreciated the creative side of the provider.  It is hard for me to visualize how some idea or plan is going to look.  Trevor spent time with me discussing the best way to lay the tile; took careful measurements to make sure the design would work, and the results show that.  
    I would certainly use this contractor again for future projects!

    - Michele T.
  • C
    Hiller's Flooring America
    The salesman said there would be minimal dust and when the installation was finished it took me three days to clean the inch and a half of dust off my walls ceiling cabinets fixtures, etc. my dining set was ruined and I had to buy another one. I paid 300.00 extra for base shoe which was missing along parts of the floor. Two days after installation I noticed that one of the corners of the tile had been cut off near my front door, so I called my salesman at the store who informed me that he would pass along to customer service and they would be calling within the next day or two. After a week of hearing nothing I went down to the store with a picture of it. Finally the Installer called me, I never did hear from anyone from the store, the installer came out and cut some base shoe to place over the cut corner of the tile but he forgot his nail gun so he caulked it to the trim! I chose Hiller flooring because they had really good reviews, I will never do business with them again. I still have heard nothing from Hiller.
    - giuseppe s.
  • A
    Hiller's Flooring America
    It went wonderfully well! I asked if they could do the job quickly, as we need to sell our house and want to put it on the market as soon as possible. The salesperson helped me to find carpet that I liked that was in stock, and they had it all installed the same week. The crew came over and helped me move all our stuff. They were very nice, came when they said they would come, and did a beautiful job. I am so appreciative of their help during this busy and stressful time. Thank you, Hiller's!
    - Caroline B.
  • B
    He worked efficiently and was easy to deal with. After the project was completed, we noticed a small bump or two in the vinyl floor. Probably from the underlayment not being extremely clean and bump-free before the vinyl was installed. I understand that he also does drywall work and based on what he did at a friend's home, I would hire him for that kind of work.
    - Lynne D.
  • A
    Superman Scott of CMS Hardwood Flooring to our rescue!  Tired of our carpeting and laminate, we received a spot-on estimate from Scott, impeccable workmanship, timeliness, expertise, an open and honest working relationship, unending status and communication, and floors we absolutely love, love, love throughout the main level of our 1970s split-level home :)  
    Scott's attention to detail is really unbelievable:  care in working so close to our newly painted walls (minimal, and I mean very minimal, touch-ups were necessary), remaking a custom piece around our breakfast bar, offering to return if/as needed to help fit a newly installed sliding barn door, offering several finishing suggestions on retrimming and flooring transitions, completing the stairs AFTER we moved our frig back upstairs, refinishing a few scratches we incurred from the frig move, ... the list goes on and on and on.  
    We highly recommend CMS Hardwood Flooring if you want a job done above and beyond by a friendly hometown guy who knows what he's doing and completes the job in a timely, as-estimated, truly beautiful way!  Thank you, Scott.  Cindy and Rich
    - Rich M.
  • A
    Elite Tile Tops and Flooring LLC
    Tim and his crew are amazing. They came out to do the whole house and then didn't mind coming back to do a small job. I would highly recommend him. He is very easy going, understands a budget and will help you get the best product for your dollar.
    - Jennifer N.
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Flooring Installers in Rochester

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