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Dry Cleaning reviews in Rochester

  • C
    Nature's Best Cleaners
    Delivered a day later than promised, there were multiple spots left on garments. When given a second chance, they got the spots out, but still did poor pressing of pleated pants. I will have to press them myself before wearing.
    - Duane E.
  • B
    Nature's Best Cleaners
    I have never had any objections to their work. I don't have confidence in prices -- all of us are basically captive customers. I might feel better if there were coupons or something, but I'm basically still going to go there regardless.
    - Michael F.
  • A
    This review is long overdue. David Laack came to our house, personally, and did a tremendous job on our antique rugs, which were very dirty, and also our couch, which we had (embarrassingly enough) never thought to clean. David was efficient, very thorough, and especially nice. He got spots out that we had been sure we would have to live with for the rest of our lives. His price was very fair, especially considering the condition of the antique carpets, and we will definitely call him again. He truly breathed new life into our cherished rugs.
    - Klaus U.
  • D
    Disons Cleaners - Rochester
    We have used Dison's many times over the past 5 years, mostly due to location convenience and lack of competitors in Rochester. The quality of their work is ok, though they cannot seem to do much for winter road splatters on pants.
    Our relationship with them is now at an end, though. We took in our son's baptism gown (gown and slip). The bodice of the slip got destroyed they said by a button from someone else's garment. They said we were supposed to sign a liability waiver for damage when we dropped it off, though none was given to us. So they said the only recourse we had was for their seamstress repair it. The torn fabric (not just at a seam) was replaced with a fabric of a completely different weave, giving an obviously different appearance. Other damaged areas were not addressed. We were given a $5 coupon (though they accidentally charged us double what they should have for this garment -- $20) for our trouble.
    They refuse to just replace the slip and suggested we contact Greg Dison to resolve the matter. Multiple phone calls to him have gone unanswered, which is why they have lost my business for good. They clearly do not value customer service. It's just too bad there aren't many other options in town, though Nature's Best is equally so-so, I suppose. Prior to this episode, I would have overall given them a B or C rating. I eagerly await more healthy competition in town!
    - Katrina P.
  • A
    Disons Cleaners - Rochester
    We have used another large dry cleaning company in Rochester and had our clothes lost. Twice. I love Dison's, especially the one in Miracle Mile. The customer service is great and turn around is super fast. The last order I dropped off was ready in 24 hours! I will gladly drive out of my way to visit this Dison's!
    - Brian O.
  • A
    They know my name. They have always been very courteous. They have a system where if you are a frequent customer they give you a cloth laundry bag that has your own identity tag on it in which you put your stuff in. You can just drop it off in the night time chute at night or outside of hours or you can drive by the outside and honk the horn and they will come out and get it for you. It is a great service. I haven't found anything to be necessarily cheap. For me it is just very nice that the people are so friendly and so nice. If something does happen, they are very apologetic. It's really rare that they have ever lost anything. We have probably been going to them for maybe seven years and maybe once something got lost. I am there probably about every two weeks dropping shirts and stuff off. I will use them again in the future.
    - Mary Jo C.
  • A
    I brought in a suit and leather jacket for cleaning. While I was there, I noticed that this shop also replaces watch batteries. They dry cleaned my suit and leather jacket, and replaced my watch battery, all within two days. The dry cleaning came in sooner than expected, and they called me early to let me know it was ready. Prices are very reasonable and the cleaning is of good quality. I will be returning to the Cleanway Shop!
    - JAMIE P.
  • A
    Disons Cleaners - Rochester
    - Beverly R.
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Dry Cleaners in Rochester

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