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Carpet Cleaning reviews in Rochester

  • A
    Exceptional Carpet Care, Inc.
    I had been updating a rental property that had multiple stains on the stairs and while remodeling decided to leave my shoes on to walk in and out and by the end of the project the stairs were filthy. I happen to work for a company that manufactures commercial and industrial cleaning equipment - anything from vacuums to street sweeper sized machines. I used one of our cleaners for the rest of the house and did see great results but a main hallway and the stairs were still not great. Exceptional Carpet Care came in and cleaned the stairs and hallway and they seriously looked brand new. I couldn't believe how great they looked. Additionally, they were available almost immediately and the price was very reasonable. I would absolutely recommend them for anybody looking to clean their carpets.
    - Joshua M.
  • A
    Exceptional Carpet Care, Inc.
    Fantastic. He was early and cleaned some carpet I thought we might have to replace. I will be hiring him again to clean carpet in other portions of our house and on a regular basis going forward. 5 stars out of 5!
    - Mike S.
  • F
    Oxi Fresh of Rochester Carpet Cleaning
    The quality of work was so bad that I went out immediately and bought a Hoover Turbo Scrub home carpet cleaner at Home Depot for $98.  I used the full tank (one gallon) of cleaning solution to re-clean a 4 x 10 foot area of one room that I felt looked particularly dirty and the water ended up black!  All they do with this company is spray some solution lightly on your floor and go over it with a vacuum/extractor that they never empty!  I watched him and he never emptied the equipment once!  What a sham.
    I will be doing all my carpets myself from now on and stopping payment on my check to these guys.

    Oh!  Another odd thing was that the technician arrived in his own vehicle with no identification on the vehicle....It's like all it takes to own this franchise is the money to buy a small piece of equipment.

    I chose to hire this service because of the A rating on Angies List.  Don't really understand that one.


    - Lynn M.
  • B
    Oxi Fresh of Rochester Carpet Cleaning
    The young man was courteous and polite and cleaned our carpet. However, we are now left with several oil stains on our driveway in the area in which he parked his car. Now we have an extra job to tackle. I'm certain this is not the way you wanted to leave a "lasting impression." Perhaps he should have his car fixed or park on the street for other customers.
    - Mary Ann R.
  • A
    Exceptional Carpet Care, Inc.
    Just a few days prior to moving out of my apartment, my original carpet cleaner called up to tell me unfortunately they could not clean it anymore.
    I got left a bit high and dry, and called up Troy to see if he could help me out at such short notice.  He went out of his way to stop by for an appraisal on the same day.  He was able to load up a portable unit into my third floor apartment that faced away from the street and set about cleaning it the following day.  Thanks to him I'll be getting my entire deposit back.
    I took no joy in strongarming someone into hustling in and doing something on the spot, but Troy was able to help me out during a pretty stressful time, he arrived early and did a good job.
    I am looking forward to doing further business with him.  Recommended!
    - Dennis M.
  • A
    Exceptional Carpet Care, Inc.
    Troy came out and gave us an estimate and scheduled a time to clean our carpets.  My husband was home at the time and said Troy was very professional and efficient.  I had a couple of spots pop back up in a day or so and Troy was right back at our house treating the spots.  The carpets look great and I definately recommend Troy!
    - Teresa S.
  • A
    Stanley Steamer
    We called them on one day and they came the next day.  The worker was very nice, professional, and did a beautiful job.  I am sensitive to chemicals and their was no odor what so ever.  The carpets looked brand new when he finished.  The price was great.
    - Edith C.
  • A
    Oxi Fresh of Rochester Carpet Cleaning
    The cleaner was on-time. He actually called a few minutes early to confirm the appointment and our address. He had us show him any stained areas and any other areas that might need extra attention. He went to work cleaning and was done in about an hour. The carpet dried in about 1-2 hours and looks brand new. Great service!
    - Paul C.
  • A
    Exceptional Carpet Care, Inc.
    Troy was excellent. I called looking to simply leave a message as it was 6pm on a Friday. Troy answered the phone and was at our house at 9am the next morning to look things over and provide an estimate. He was prompt, courteous, professional, and a pleasure to converse with. His rates were reasonable and fair...and considering how beautiful the carpets look, I truly feel his services are a tremendous value. We had one small pet stain that didn't fully come out...but after one quick text message to Troy he was back out the next day to specially spot treat the stain that ended up disappearing before our eyes. Hands down Exceptional Carpet Care is an excellent business, experts in the trade and we will surely be using them again in the future. If you're reading this, look no farther...you won't find a better service provider than Troy and Exceptional Carpet Care, Inc.
    - michael b.
  • B
    Oxi Fresh of Rochester Carpet Cleaning
    Polite young man arrived on time.  Checked out the 3 areas that he would be cleaning.  Got right to work ..  Finished w/in an hour.  Carpet was spotless , in spite of there having been some bad stains due to spills and traffic. Dried w/in 3 hours.   Also, they do not drag in hoses from the driveway.  Their equipment is self contained and certainly did the job.      Satisfied with results.
    - Norine R.
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Carpet Cleaners in Rochester

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