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Basement Waterproofing reviews in Rochester

  • A
    All-Star Basements
    Great! The inspector who came for the free estimate was very friendly, polite and knowledgeable. He was the first of three I got. The project was the same for all estimates... the entire basement perimeter with a waterproofing system and a sump pump system. He didn't try to "sell" me MANY other unnecessary products like one of the companies. He explained what and why everything was for. He followed up a day later and I called back to schedule the work a week later after my last estimate. His was $4900, another was $5500 and one company was $8200! The crew arrived at 8:30am on a Friday morning and worked hard all day. They sent "extra guys" to finish in one day, I really liked that part. The guys worked hard and cleaned up great. I asked them about hauling away a few extra things of mine and they did. The crew manager walked through everything with me at the end and made sure I was happy, Job very well done All-Star Basements, I would highly recommend this company!
    - Steven B.
  • D
    All-Star Basements
    I left an initial review and it posted - I also added a follow up review - it did not post and now the one that did post is gone. I can tell you it did not go good at all - now it is working but I am left with slabs of cement they removed for the sump pump in my waterproofed crawl space that was never suppose to be disturbed. I will no longer do follow up on the situation - the sump pump is working now - the driveway was repaired and I don't think storing slabs of cement in my crawl space will cause damage - it was just rude and unprofessional.
    - Dianne C.
  • A
    All-Star Basements
    Very professional, honest and upfront from the start. We received 3 estimates and this was the best price, most knowledgeable inspector/salesman and the communication was amazing. I was very comfortable from the beginning to the end! The also came very highly recommended by my realtor and home inspector! The driveway and sidewalk were leveled to their original position perfectly. The basement wall I was worried about was anchored and the drain tile and sump pump system were installed with radon mitigation and done in less than 2 days! Everything was cleaned well and the job leader stayed in touch with me to ensure i knew what was going on and was happy with everything. Very highly recommend this company!
    - Jeff B.
  • A
    Liebenow Waterproofing
    Great! Every time we've had dealings with Justin (Liebenow, the owner) and his employees, we've been impressed. FInances have been tight for us, so he was willing to try a fix with the beaver system we already had, gave us recommendations for when we were ready to move forward with something else, was knowledgeable about the changes in codes that would affect us, etc.
    He's been very responsive considering how overwhelmed his business has been this year with all of the excess water we've had in Rochester and was very kind when I called him out after the install to check and tweak a couple of things that weren't related to what had been done by them. I just can't say enough good about this company, and we have no affiliation with them besides being satisfied customers. It's so nice to have a dry basement again!


    - Allison H.
  • A
    Complete Basement Systems
    Foreman Rodney and his team called 30 minutes prior to arriving. Were respectful of space and when dealing with me and cleaned up after themselves both days. THey helped the disconnect/connect my washer and dryer because I didnt know how.
    - Amanda S.
  • A
    All-Star Basements
    Rob was very prompt arranging an interview, was totally professional throughout. Very, very easy to work with and very responsive to questions and concerns. His crew was very polite, took great care to cover floors, and cleaned up very thoroughly after they finished. Had a leak from the utility sink after the install - foreman came an hour after I called and fixed the problem and cleaned up the water. A couple weeks later there was water again under one of the windows. Rob and his foreman came at 9:30 that night, a half hour after I called, to look at the problem, which was from the window well. The crew was back the next day, fixed the problem, and the basement has been dry ever since. I would absolutely recommend Rob and his crew and am thrilled the basement isn't wet anymore!
    - John O.
  • A
    Basement Water Control
    Installed drain tile and a sump pump in my previously wet basement. I had other companies in the area provide bids but ended up with basement water control for several reasons. The first is that they are licensed contractors. This was important to me. The second was that they have been in business in the area for so many years. I think the owner said they have waterproofed 12,000 homes. I had confidence in this company. They were not pushy salesmen. They showed up on time, did the work and the basement was CLEAN when they left. I highly recommend this company. They were competitively priced. They were not the cheapest, but they did great work. I have neighbors who used other companies and have not had very nice things to say. I will refer everyone to basement water control!
    - Katie B.
  • A
    All-Star Basements
    I had a small amount of water/moisture intruding into the basement from where the wall met the floor along the North side of my basement. I called and set up an estimate with All-Star Basements after reading other reviews/quotes on Angie's list. The inspector, Rob, arrived and looked at the basement. He was courteous, professional, and answered all my questions. He gave me a very competitive quote for laying a drain tile system from the inside. The work consists of tearing up the concrete (2' width) along the inside basement walls and laying rock and drain hose leading to an inside sump pump then pouring new concrete over the excavated area. My area of concern was the North and North-East corner of the house. Rob bid $2000 to install a system that covers 2' of the West wall, the entire North wall, and 6' of the East wall and a sump pump. A 30' length job in total for $2,000.
    The day of the project I received a call that the workers would start about two hours late because they had to clean out the work trailer after heavy rains soaked their gear. When the workers arrived they made sure to place floor coverings and plastic in areas to prevent dust intrusion into the rest of the house. They then jackhammered, excavated, and installed the system. It took about 7 hrs. The workers were polite, efficient, and very hard working. I was impressed. They poured the concrete and afterwards they invited me to inspect their work. They did a very good job leveling the concrete. Last they asked me where I wanted the outside sump pump drain hose placed. I wanted it to go towards the back of the house. They placed it in an area where it would be completely hidden from view (along the house behind plants and into shrubs along the fence).
    After a few days of heavy rain the system was collecting water and pumping it out. I was surprised because I didn't expect to see the system at work until spring. The pump is VERY quiet, basically undetectable. I'm very satisfied with All Star Basements.
    - James I.
  • A
    All-Star Basements
    Both times we had great experiences with. The owner Rob came and gave us
    the estimates and explained our options. The men doing the work were on
    time and did great work.The price was good and would use them again.
    - Kathryn P.
  • A
    Basement Water Control
    I spent 2200 $. They worked fantastic. They changed their schedule so that they can be working weekend for me. They were extraordinary polite they had to bring in someone temporary and they call me up and ask me if that would be OK. They were wonderful. They essentially put in some waterproofing control and drainage collector. I was having problem with water coming in from the backyard.
    - Larry J.
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Waterproofing Contractors in Rochester

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