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Gutter Cleaning reviews in Plymouth

  • F
    LeafFilter Gutter Protection
    I called on 10/4/19 to make an appointment for an estimate on my home for the Leaf Guard "system" for my gutters. It was from the ad in the Tribunes' Sunday paper. Jack the company rep arrived at my house on 10/08/19 to give me an estimate. He proceeded to walk around the house, I assume to measure the linear length of the gutters.....When he was done we sat down and began to go through a ring binder of the company history and their sponsor-ships. It may be interesting to some but I interrupted him after 15 minutes and asked if we can just review the product and the cost ( I did my home work so the company history was not necessary - he noted that the company was given a high award from Angies' List - HOW - the company is rate "B"). At this point we stared going down hill! Jack stated that he needs to follow the process so I would understand how the product works (I am thinking - Are You Kidding), When he started going after me with I am rude, not nice and not knowing how to act, I knew we were done,,,,,I restated that I first wanted to see the product and cost, (so he gave me a sheet with the picture of a leaf Guard section and dollar value of $8,558), and then he can glorify himself and how the company works.....Unfortunately the manufacturing company probably is good but their choice of field reps is something to be desired!....After 5 minutes of his repeated claim that I rude I had to ask him to leave my property..............I have never in 0 years met a rep from a company on Angies List that was "SO RUDE" offensive as this person was!!!!!
    - Tom V.
  • A
    Rain Gutter Service Inc
    We hired Window Genie of Edina to clean our gutters after noticing runoff in a particular spot in our gutter. When it turned out we didn't have an issue with blockage, but rather an improperly positioned Gutter Helmet, Kevin went above and beyond to make sure that this was fixed and we were happy. He truly believes in and delivers quality customer service. I highly recommend.
    - Adrienne K.
  • A
    Karins Services LLC - Window & Gutter Cleaning
    Not only did they clean the gutters on question, but also checked and cleaned other gutters around the house. We were being charged the minimum service call charge and so they worked to that number rather than only what I asked be done. Can't complain about that.
    - Russ R.
  • A
    5 Star Lawn Service
    Donnie is personal, professional, responsive, and does a fantastic job. I am grateful to have run across him on Angie's List. My neighbors have since hired him as well, and sing his praises when we chat in the street.
    - LISA C.
  • A
    United Home Services, LLC
    Ryan spent a couple hours doing the work. He brought his own hoses to ensure I had good water flow in all downspouts afterwards. He went over what he did when he finished. He is a nice guy. Price was very reasonable.
    - Kurt H.
  • F
    A Step Up Window Cleaning
    Thomas McArthur, the owner, has made no attempt to rectify any of the damage his crew did to several areas of our house and to many of our landscaping and potted plants or make any move to address their extremely poor cleaning job.

     We hired the company to provide the premium cleaning service and point by point they failed to deliver what they advertise. Below is work that the company lists in their Premium Cleaning package:
     1. Their "No Damage Soft Wash Method" blew chunks out of a wood pillar. Other areas they damaged was with their ladder and include a window frame, a panel of siding, and deck railing.
    2. Their "Super Awesome Biodegradable Lemon Detergent" smelled of bleach, not lemons. Their soap browned and withered several plants around the foundation and in pots, and a patch of front lawn where they had placed their cleaning supplies.
    3. They did not even fulfill their advertised promise to "softly rinse." Several windows on the front of our house and garage were left with the soapy water to dry to a thick, milky film over the glass. One of our photos shows the front door with one glass panel that we later cleaned and the other panel as they left it. Inexcusable!
    4. "Mold, Cobwebs, Algae and Dirt Safely Removed to Give Your Home the Sparkle it Deserves" Small to large sections of our siding where completely omitted and remain with cobwebs, algae and dirt. No overhangs were cleaned. No brush cleaning of any problem areas was performed. We were promised this detailing as their commitment to get the house clean of algae when we scheduled our work. After the fact, Thomas wrote in an email claiming that his crew did brush clean our siding. A complete lie. We confronted the workmen about this omission and their quality of work when they were still on our property. We tried reaching the office for help several times, but no one returned our calls. We even sent a message using their website for a "faster response" - their words - and all was ignored.
    5. The workmen did not demonstrate that they were "Properly Trained..." One workmen even asked my husband how he thought it best to remove the algae after one soap and rinse did not do it.
    6. "100% Satisfaction Guarantee" Another total lie. Several emails/photos have been sent to Thomas McArthur detailing and showing the problems that his crew left us with and he has done nothing to reach out to apologize and rectify the situation. We even asked help from a third party - still no response from Thomas.
    7. "$2 Million Insurance Protection" We have been left with damage to our property and no offer of help to repair it.
    8. They advertise that they have been service award winners and advertise that they hold memberships with various organizations. We would have been better off never to have had A Step Up Window Cleaning crew on our property. We still have a dirty house, dirty windows, plus the unwanted damage to plants and property to look at and deal with on our own.
    9. No gutters were "Whitened/Brightened."
     10. No walkways or the driveway was rinsed as advertised.
    11. Windows were not left streak free, plus, the company advertises "complimentary" screen cleaning on their website when they wash the windows. This service was also promised to us by the scheduler for the company. Screen rims were going to be left caked with dirt and algae, had we not insisted that they do something of what was promised. The screen material was left dirty. All sills were not wiped clean. One workman did it, the other man did not.

     Photos submitted for this review are just a sampling of the many ones taken and sent to Thomas. This company did not stand behind their advertising, their promises, or their work. The poor workmanship was inexcusable and the lack of accountability by the owner, Thomas McArthur, is shameful.
    - KATHY S.
  • A
    High Maintenance Services
    They did the whole project while I was at work. I came home to spotless gutters and perimeter so clean that it didn't even look like anyone had been to the house. I also received prompt and detailed follow up of the condition of the gutters. Would highly recommend!
    - Eric B.
  • F
    LeafFilter Gutter Protection
    Seeing an A rating on Angie's list, I contacted the company. They scheduled a salesperson. He gave a quote of around $3000. He said the quote is good for 1 year but was really keen for me to accept it there and then. I told him I would consider it and revert in a few days. He did mention if the order goes later than he does not get the commission or something on those lines. Anyway after two weeks I called the company and told them I would like to schedule the work. I did not get any response. So 2 weeks later called again to remind. The lady said they did not get the right phone number so confirmed my phone number again. A week went by no one called me. I then posted on their Facebook page and a person next day responded that he would communicate it the concerned people. A week has gone by and no one called or left a voice mail. They have a nice product but there is something broken in their communication system.
    - Ben B.
  • A
    Dixon's Home Services
    EXTREMELY WELL! I purchased an Angie's List deal and there was a cost of $48 above and beyond the deal, but that was fine. Called, made an appt. and they came and went. I was just returning home when they were finishing up. They sent me an invoice via email for the add'l monies and I paid a few days later. It was very trouble-free and they did an excellent job!
    - Colleen S.
  • A
    ARC

    Extremely pleased from initial phone call to completion of project. Very personable company. Job was completed when scheduled and price was very reasonable. Would definitely recommend them.


    - PAUL K.
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Gutter Cleaners in Plymouth

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