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Appliance Repair reviews in Plymouth

  • A
    Fix-It-Chick
    Everything about the experience was excellent and hassle free. I was able to get the repair done the same day I called, and was enjoying ice shortly after she left. Her persistance to figure out the issue was appreciated, and I was confident that I was working with a top notch professional. She was also incredibly personable which was an added bonus!
    - Susan B.
  • A
    Fix-It-Chick
    Kathy collected all necessary information over the phone before she arrived. She is very knowledgeable and fixed the issue at a very reasonable price. I will definitely call Kathy for any appliance issues.
    - Sally T.
  • A
    D & T Appliance Service Co
    This is the second time I have had D & T perform service for us, first time for the stove top. Another company had been out multiple times, and couldn't get it fixed. Had D & T come out, fixed in 20 minutes. Something just needed to be cleaned. Also took a look at my ice maker on the refridgerator, and fixed that quick. Awesome service, knowledgeable, quick, on time. Can not be happier
    - Brad K.
  • C
    Andersons Mechanical Service LLC
    This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)
    - Brad K.
  • A
    D & T Appliance Service Co
    Technician was on time and very professional. Did a full check and explained in terms I could understand what was wrong (a lot) with the refrigerator, provided a rough estimate of repairs and why in his opinion repairing would be cost prohibitive. Was open to provide detail estimate If I wanted to move forward. Great experience overall.
    - TOM D.
  • A
    Stronghammer Appliance Repair
    The service was terrific. After leaving a request for service, I quickly received a call back and scheduled a repair visit for 8 AM the next morning. Steve called prior to his arrival to let me know he would arrive on time at 8 AM. He was very familiar with my Maytag dryer and quickly had it disassembled. Steve determined what parts he needed, and quickly put the dryer back together. By late that same afternoon, Steve let me know he had the parts. He would have come the next morning to install them, but my scheduled interfered, so he came back the following day at 8 AM. He very quickly opened up the dryer, installed the new parts, and had my dryer running smoothly again! In addition, Steve carefully cleaned lint out of the the interior. I could not be happier!!!
    - VIVIAN S.
  • F
    Sears Appliance Repair
    I made an appointment on line and received confirmation. Then I started receiving voicemails and emails telling me that my appointment needed to be rescheduled, including a 20% coupon if I rescheduled. I called the toll free number that was in the messages (email and voicemail) and was told that there was no need to reschedule -- a verbal and email confirmation again was provided. I continued to get email and voicemails telling me to reschedule, I called in three times and each time was told that there was no need to reschedule. I called the day of the appointment and was told the repair person would arrive at 2:00 p.m. When nobody showed up by 3:00 p.m. I called and was told that my appointment was cancelled and that they had been sending me emails and voicemails asking me to reschedule. I explained that I had responded to their emails and voicemails, each time being told my appointment was confirmed -- I was told "it must be a problem with our scheduling program" and asked if I would like to set up a new appointment...of course I said no as I can not trust the scheduling system/process and never plan to use them again
    - BILL G.
  • F
    Majestic Companies
    I hired this company to repair my refrigerator. The first time they sent a tech to my house to diagnose the problem, he was between one and two hours late (beyond the quoted range of time). The second time he came to my house to perform the repair he was four hours late. ( I was quoted between 11am and 2pm, and he came at 6pm). They also did not call me either time to tell me that the tech was running late. I had to call them and ask where he was both times. As far as the repair goes, I think he probably did an okay job - I have not seen anything wrong with it yet. I called the owner, Julie, to inform her that I was dissatisfied that her company wasted my time and I asked for a refund of the $100 trade call fee. Her reply was that those trade call fees are the "only way [they] make money," so she refused to refund it. Overall, I find that this company engages in poor business practices and was disrespectful of my time. I will not hire them again.
    - Kathryn B.
  • A
    Sears Appliance Repair
    I was able to schedule service within a week. The very experienced and professional technician arrived promptly the morning of the service. He explained everything in detailed lay man's terms and provided me with some very useful maintenance tips. I was very impressed with every step of the process.
    - Rick L.
  • A
    Appliance Care
    The only reason I am giving a 'B' for price is because I don't have anything to measure up against. I left 3-4 companies messages on Sunday afternoon, Chris replied at 7am on Monday am. They were EXTREMELY responsive and were able to fit me in before noon after a cancellation. Their service tech (FV) was extremely professional and pleasant. After he picked up and replaced the motor and left, I grew concerned after it shut off again. I frantically called/texted both Chris and FV, both of whom got back to me and explained what was most likely going on. I'm very satisfied with how it went.
    - Isaac P.
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Appliance Repair Services in Plymouth

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