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Appliance Repair reviews in Pequot Lakes

  • F
    Crosslake Sheetmetal Inc
    We arrived at our cabin at about 7:30 at night  to find the furnace out and the air temp 42.
     Called CSM&H, with whom we'd preiously done some business, and got "emergency" service repairman who was on call that evening. He had me crawling around in the crawlspace trying to determine what was wrong with the furnace. After repeatedly telling him the furnace was dead, he complained that it might not be the furnace but the hook-up to our security system (which is connected to the thermostat) and that he would charge us 123.00 an hour to come out and see if he could fix it. I said I didn't care what it cost, we were two middle-aged women and it was COLD. He suggested I call the security system company in Brainerd --at least a 1/2 hour away-- to see if that was the probelm. I did so and without complaint or whining the security company's repair guy came right out.
    After all this wasn't the dead of night.
    spaceAfter some work he determined that the problem was *not* in the security system. I called CLSM&H's "emergency repairman" again and he asked to speak to the security guy. I don't  know how this guy managed to do it, but he talked the SECURITY SYSTEM guy into going down into the crawl and trying to fix the furnace. After 10 minutes of this, the security guy told him, "I've done as much as I know how, here's the home owner." At this point it was clear that only a stick of dynamite was going to get this guy off his ?chair . He complained that he'd have to go the shop, he didn't know what was wrong and fed up I told him we'd deal with it. I got off the phone asked the security guy for a recommendation for a furnace repairman and got one.
    Spent a FRIGID night at the cabin, next morning got hold of the new repair guy . He was out in an hour and fixed the problem in 15 minutes. Needless to say, I'll never ever use CLSM&H again. The rest of the team, owners etc may be great but this guyhas lost them my business for good. Oh and the charge from the security guy? ZERO.
    - DAVID B.
  • A
    - Richard P.
  • A
    He had to get the part and called me when he had it and came back out an replaced it.
    - Richard P.
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Appliance Services in Pequot Lakes

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