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Oral Surgery reviews in Oakdale

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  • Dr. Tessar is a great guy. He's fun and personable. As a dentist he's very good at what he does. Unfortunately, the business side of his practice needs a LOT of work. The service is sloppy and uncoordinated. After having a routine exam and cleaning, the hygenist recommended I have two cavities filled. I received an estimate for the services for both out of pocket and what insurance would cover. They also called my insurance company (or so they told me) and received preauthorization for the work. I prepaid my portion up front and scheduled the session to have two cavities filled. 6 weeks later I received a collection letter from Dr. Tessar's office stating I hadn't paid for services. I called back and asked them to lookup my prepayment. The office person assured me it was a mistake and everything was fine with my account. A few weeks later I received another demand notice. I called back again and a new office person (the old one had resigned apparently) told me that insurance didn't cover what was estimated even though it was preauthorized and there was a balance do. That was no problem, I understand how insurance work and these happen. I asked why they didn't just send out a bill or call me. Their records indicated they had sent two bills out that I didn't respond to. Now come on, I've never had a lost piece of mail in my life. Now supposedly there were 2 bills? I don't buy it. I asked for more information but the new person said the previous billing speciailist didn't keep very good records and she said to be honest it was entirely possible that the bills were never sent out. I paid the bill over the phone with my credit card immeadiately. I was still upset that I could have possibly taken a hit to my credit due to their sloppy office keeping. I was assured that the problem was resolved and it wouldn't happen in the future. Except it did... Many months later I went in for a root canal. I had exactly the same billing experience. Preauth'd with insurance, prepaid with my credit card, and I paid a final bill at the time of service. I still received no additional bills but got a collection notice later. I called back and they confirmed there was no balance and couldn't explain why they were trying to continue to bill me. The office person hypothesized that since the payment portion from the insurance company hadn't come it yet that perhaps the billing system was thinking I was overdue because of that. What an uncoordinated office! My final issue was in referring my mother and brother. I was supposed to receive a giftcard for referring them. Never got it. My mother inquired about it on a follow-up visit and they promised to send it. I still haven't received it. This is now three months later. Overall, I really like Dr. Tessar but I won't go back due to the way he runs his practice. Ultimately, he is responsible for his business and staff - and it needs work.
    - Christopher W.
  • They're closeby and professional. I hadn't been in a while.They're very supportive during the proceedures, and I wait about 15 minutes on average to be seen. I like that they're small and local.
    - Christina B.
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Oral Surgeons in Oakdale

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