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Epoxy Flooring reviews in Oakdale

Real People ~ Real Reviews ~ Real Results

  • The SHORT story--

    First attempt,
    They didn't put enough hardener in the epoxy coat and part of the floor never hardened up.  Plus, they didn't get all the paint off the floor before putting the coating on.

    Second attempt,
    They sanded the top surface and put another layer of clear on.  They left lots of sharp pieces hardened in to the floor.  Dangerous to walk around barefoot (this is a family room and bedroom).

    Third attempt,
    They sanded the top surface again and put yet another layer of clear on top.  Still *lots* of lumps that I sanded by hand so the trim boards would fit into place. 

    A while after this, the floor began to bubble up where they left the paint on from the very first coating.

    Fourth attempt,
    They sanded off the entire floor but let the dust go everywhere.  I think at this point they just didn't care anymore.  What could I do anyway?  After I wiped the floors down by hand to make sure they didn't miss any areas they put on what will be the very last coating they'll do for me.  I think it's good now but this whole thing was a major pain and I'm still cleaning dust from stuff.

    I'll never use them again.  Period.

    The LONG story--

    After our basement was flooded in the
    summer of 2013 we had two rooms of carpeting and pad pulled out. I
    decided at the time that I wasn't going to put any more carpet in the
    downstairs. I decided instead to have the bedroom and family room
    floor epoxy coated.

    I was originally going to grind and coat the floors in both rooms myself. I rented a grinder from a
    local rental shop and set to work on the bedroom floor. I soon found
    that wrestling a 350 pound piece of equipment was beyond my abilities
    and decided to let someone else with more experience do the work.
    After looking through the listings on the Angie's List website I
    selected Northland Coatings because they had an A+ rating and
    everyone loved them.

    After talking with Justin he looked
    over the floors and gave me an estimate of $1400 with a $100
    discount. Seemed like a reasonable price, so I hired them to prepare
    the floors in the family room and bedroom and apply a two-step epoxy
    coating to them. Again, I specifically hired Northland because they
    had an excellent reputation on Angie?s List.

    First attempt.
    Northland brought in their specialized
    floor grinding equipment and ground the floor in both rooms, and
    applied the base coat, chips and top coat, but a portion of the floor
    never hardened. Imagine a section of your family room floor that you
    can leave hand prints in, and has a powerful chemical smell. After
    waiting for several days for things to improve I called them and they
    came back out. Justin acknowledged that a portion of the clear top
    coat had not had enough hardener mixed into it. He offered to
    regrind the entire top coat and put down a new layer, and I accepted.

    Second attempt.
    He and his crew returned and took the
    grinder to the floor to strip off a portion of the old top coat and
    applied a new layer of clear top coat. This layer hardened normally.
    However, the cleanup step in between grinding the old layer and
    putting on the new top coat had missed a substantial amount of clear
    epoxy fragments that had been part of the original floor. These
    clear shards became permanently embedded in the floor and were
    dangerous to bare hands and feet. While feeling for them I
    accidentally cut through the skin on my finger. Imagine chunks of
    ice sticking up out of a frozen lake surface.
    I called Justin and explained what I
    was seeing. He came out for another look and agreed to come back a
    third time to regrind and clean up the floor.

    Third attempt.
    The crew returned and ground the
    surface and put down an additional layer of clear top coat. This
    layer hardened normally. The number of sharp edges sticking up from
    the floor was reduced, but there were still enough fragments that in
    order to install baseboards in the two rooms I had to crawl around
    the floor with a sander to grind the points so the baseboards would
    fit. At this point I decided to keep the floor I had.

    Two months after the third attempt, in
    the middle of last winter, the floor in the family room developed
    areas where the epoxy lifted from the concrete. I called Justin to
    come out and he poked the bubbles with a pin and water came out. He
    reminded me that hydrostatic damage - water pushing the coating off
    the concrete - was not warranted, but he was frankly surprised that
    it happened in this case where the basement floor was only three feet
    below ground level. He offered to remove and replace the floor for
    $600, less than half of the original purchase price.

    I had been puzzled why the floor in the
    family room developed bubbles but the floor in the bedroom has been
    rock solid with no trace of bubbles. I believe the difference is
    because when I ground the concrete floor in the bedroom I removed all
    the paint that had been on it. I remember seeing patches of paint
    left on the floor in the family room after Northland had finished
    grinding it, before the epoxy was applied. At the time I thought
    they knew what they were doing, but I don?t think that anymore.
    Epoxy doesn?t adhere well unless the concrete is exposed, and there
    were areas where the old paint still covered the concrete.

    I went to one such bubble and sliced
    around the edges and lifted the bubble open. Inside it there was a
    layer of grey paint stuck to the epoxy. The floor hadn?t been
    completely cleaned before putting down the epoxy so it pulled the
    patch of paint away and the floor bubbled up.

    Because I cleaned the bedroom floor
    myself there was no paint remaining, and I haven't seen any bubbles.

    I called Northland and explained what I
    saw, and what I thought was the trouble. They came out again and we
    talked about the bedroom floor with no issues and the family room
    floor with several spots where the coating was bubbling and pulling
    off the concrete. I agreed that hydrostatic damage was not under
    their control, but cleaning the concrete properly was. Finally the
    owner asked me ?What do you want?? I answered that all I had
    ever wanted was a floor that was properly applied. He agreed to do
    it one more time, and whatever it turned out to be was what I was
    going to have. They agreed to come out one final time to remove the
    floor to the bare concrete and re-apply it.

    On the agreed upon day they came back
    out and began to strip the coating for the new floor.

    When they first came out Justin
    had two or three workers with him. He took a minute to explain the
    equipment used for the job. There was a floor grinder connected to a
    special vacuum that was made to trap grinding dust. It was five feet
    tall and worked very well. The workers also taped up plastic to seal
    the rooms off from the rest of the house in case the dust got out.

    The second time they dropped off one
    guy with the grinder and a five gallon shop vac. No plastic, no
    concern for the dust. That shop vac was completely overwhelmed. I
    had purchased two fans and put them in the windows blowing the air
    out just as a precaution, but it didn't help. The concrete dust was
    like a fog in the basement, and it went EVERYWHERE. It was in the
    furniture. It was in closed cabinets. It was in closed drawers. It
    was in the coats and in the furnace and in the washing machine, and
    even went into the crawl space.

    There was no place in the basement that did not have a coating of concrete dust on it.
    Even today I'm still cleaning it out of things. Fortunately I had turned off the air conditioner before the
    work or that dust would have been pulled throughout the house.

    When I went down to look at the work I
    saw that they had skipped grinding the corners and left the old floor
    there. When I talked to Justin about the corners he said they
    weren't going to do them because they would stir up dust. I told him
    ?You've already done that. The entire basement is coated in dust?.

    He didn't respond to my comment but did come back to do the corners.
    After the grinding was done I spent a
    couple hours on the floor on my hands and knees cleaning the floor
    with a wet rag and using chalk to mark areas that had paint
    remaining. Then they came back and touched up those areas.

    Fourth attempt.
    They came back on 7/18/14 one final
    time and put down the last coat over three days.
    It has now been roughly four months and
    the floor has been solid with no areas of bubbling. I told them that
    at the one year anniversary I will report on the condition of the
    floor. I expect it to have no bubbles, although Northland says it
    probably will. We'll see.

    This should have been straightforward. I wasn't
    asking for some exotic floor under difficult conditions. If the
    paint had been completely removed from the floor before coating, and
    if the epoxy had been mixed correctly, I'd be one of their customers
    who raved about how well they'd been treated. I wish that had
    - Greg D.
  • It was a great experience!  Justin and his crew were professional.  I knew when they would be coming every day that they were here.  The floor looks amazing!
    - Lindsay N.
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