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Auto Shop reviews in Oakdale

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  • I took my 2000 Safari multiple times to Carlson's in Maplewood over about five weeks starting late Oct 2017. The van was stalling without warning. No power reduction, no hesitation, no coughing, no sputtering etc. The engine just stopped running. It would not restart after a stall, then started easily after sitting for 15 - 20 minutes. The van also needed two or three cranks to restart after normal driving, turn off and cooldown for 20 minutes. Carlson's said the fuel pump was bad and it needed a new fuel pump and filter. I was reluctant to do this major repair. Since the first stall, I had been reading posts on an on-line Astro/Safari forum run by people with extensive experience with these vans and the message there was that the behaviour was due to some electrical issue and not the fuel pump. I tried talking to Steve Weeks and Mike, the service advisor, about this but they were not interested. One day the van would not start at all. Called for a tow. Van started when the tow driver tried it, so drove to Carlson's. They were adamant that a bad pump was the cause of the problems. Steve said that if they were wrong they would put it right. With nothing else offered, I reluctantly authorized the pump/filter replacement. The first time the van had stalled was in traffic and I was anxious that it would do it again. I don't have the strength to steer or stop the van without power assistance and was lucky to be able to partially pull over and safely stop, helped by slow speed and travelling uphill. The last thing I said to Mike when I left the van with them was that I hoped they were right because I thought the cause was electrical. Two days after the pump/filter replacement the van stalled again. Same story as the previous stalls. No warning, no initial restart, then an easy start after sitting. The replacement had not fixed the stalling. Back to Carlson's, who couldn't reproduce the stall so the van came back to me. Three days later it would not start. Carson's sent two mechanics to my house who could not start it so arranged for a tow to the shop (about 1 1/4 miles). Diagnosed a bad ignition coil, which was replaced. Steve returned the van to me. He now said the bad coil was the cause of the starting problems, but continued to insist that the stalling was caused by the fuel pump and the replacement had fixed it, which was obviously not true because the van had stalled again. Carlson's focused on the fuel pump from the start. Even though the van stalled after the pump/ filter replacement in the same way it had stalled before the replacement, Steve would not accept that the diagnosis was wrong. Mistakes happen. When they do, they should be acknowledged and rectified. Carlson's carried the replacement and cost of the ignition coil, which lists for under $50 on the Napa parts website. I paid $1100 for an unneeded replacement of the fuel pump and filter. I drive few miles a year and even fewer than usual last winter because of my fear that the van might still stall without warning. It was May 2018 before enough miles had accumulated for me to be confident that the coil replacement had fixed both the stalling and starting issues. This review was posted previously on Yelp and Citysearch.
    - Pamela R.
  • This isn't a local company; it's a national chain.  I have a car that needs the synthetic oil, so I have to use the expensive stuff.  So I can't get by with a $20 oil change; I've gotta use the other stuff, sadly.   Sometimes there's a long wait because it's so busy, but other times I can get in and out really quick and it's really good.  I'm going off a couple different visits; it depends on how busy they are.  Sometimes there's a wait, sometimes there's not.  They're very thorough and they know what they're doing and everything seems fine.  The price itself, I don't like the price but I'm stuck with it.  I'm stuck under circumstance that the price is high.  But they do have discounts.  Once in a while I get a $10 coupon or a $12 coupon and they have online stuff that they email me that I can use as a coupon and discount the price a little bit.  For quality I'd say an A; they're good.  They just do their stuff and they do it well.  They let me know if stuff needs to be done and they do a thorough check of my car.  They let me know if I need something and I say yes or no. 
    - Rick B.
  • The provider did the repair to my fender in a timely manner and did a good job, but during the work process the antenna located on the top of my vehicle was damaged. How it was damaged I was uncertain, but the screws holding the antenna assembly were broken. The repair technician simply placed the antenna back in its place. When I picked up the vehicle and paid for the repair, nothing was mentioned about the antenna. I then drove two miles down the road and the antenna with assembly flew off and went into the ditch. The radio in the vehicle stopped working. When I realized what had happened, I called the provider and was told to return the vehicle. I went back to the repair shop and the provider checked the vehicle and promptly told me that they did not do the damage. When I brought the vehicle in to their shop, everything was working well. I believe in the fender repair process the provider inadvertently knocked off the antenna either when painting the vehicle or with a hose when cleaning the vehicle. The provider prepared an estimate for repairing the damage (at my expense) of $500! He didn't offer to repair the antenna at no cost or at a reduced cost because of the likelihood of them doing the damage, he basically decided it was to be all my expense. Because of the high cost of the repair, I went back to the area where the antenna flew off and I searched the roadway and ditch for the parts. I found the antenna and assembly. The screws holding the assembly were broken off. When I held the antenna on my vehicle temporarily, the radio worked. It would need a new assembly and the labor to replace the part in order for the radio to work. The provider had estimated 5 hours of labor in order to do the repair. It is my feeling that the damage done to my vehicle during the repair process should be the responsibility of the provider's the vehicle was working well when brought in for repair. I will not use this auto body repair shop again and do not recommend them for anyone with car damage. They were very unprofessional.
    - Marcia K.
  • I have had quite a few things done at Maplewood Auto Service in the past.  Much of the work I had done before was well done so I would consider possibly having some services done in the future at this service center.  
    I had this hazard switch replaced in June of 2013 when my blinkers weren't working.  It happened again now so they replaced it again.  Thankfully, I didn't have to pay for the switch, but I did have to pay for the labor which was a bit higher than the first time it was done.
    Two things that were frustrating in this visit included:  I was told there is not a senior discount yet there is the claim here on Angie's List that there is a 10% discount for seniors which was given to me before but isn't now.  Also, when they explained what they found, it was shown to me that the vent opening was broken or wobbly as that is where they worked to replace the switch.  I didn't pay much attention to that until later that week when I used it, and I realized that the vent opening was not working the same as it always had as it is now very wobbly, even though it was insinuated that it was always like that before they did the work, which is not true.

    - Judith P.
  • I called several other places and Automax was the lowest by far but I didn't choose them for that alone.  Other places were almost twice as much money.  They looked at my car for free and were able get me in the next day and were done by noon.  I had heard good things about them and was glad they were all true!  The gentleman I dealt with over the phone was extremely nice and did not talk down to me because I'm a woman or don't know a lot about cars.  He also mentioned that my car needed alignment; which I was aware of, but since they don't do that he gave me the recommendation of another business that was just as great as Automax.  I will definitely go back for any work my car needs that they do.
    Toyota dealerships were jerking me around by setting me up with a free appointment to look at the brakes and struts but when I arrived it was not free and they didn't have me on the schedule!  They were going to charge over $100 just to look at these two problems.  In addition, they spoke to me like I was an idiot and made the mistake about the appointment.  I'm used to that kind of treatment at the dealership so I'm glad I had Angie's list to be able to find another reputable business.


    - Alicia A.
  • We have been looking for a shop for our daughter who is going to school at MSU. She will be back. She had used another shop in the area to replace a motor for a window and they WAY overcharged her.I joined Angie's list because we knew no one in the area. I felt the rate at Mankato Crank and Chrome was fair, just a little higher than our local shop in St. Paul, MN was. I was happy with the response that they gave my daughter. They are helpful and are even willing to pick you up and drop you off. My daughter enjoyed the candy that was left in the car with the note saying something like and quot;thanks for using a local business.and quot; They were able to get her in as she needed her car by Thursday and she had it towed there on Wednesday. Thanks.
    - Jane L.
  • While they were out of town, someone dented the driver's side door of girlfriend's parent's SUV in a parking lot (she had just dropped them off at the airport). Because they are rather particular about their vehicles, getting it fixed before they got back after Thanksgiving was imperative.
    We got a recommendation to call Shawn at Dent Heads to see if he could help us. We called him on Tuesday the 26th and texted him pictures of the door dent and he said he'd be out on Wednesday (to my girlfriend's place of work) to take care of it. We also asked him to take care of a smaller dent on the right front fender. He arrived mid-morning and roughly 40 minutes later, both dents were repaired. The one on the fender is completely gone and the one on the door is essentially invisible. The door dent was a pretty deep one so the metal was actually stretched slightly and while you can not see or feel a dent, from the right angle you can see a very small wave in the metal.
    In all honesty, I'm pretty amazed. I have always been a little cynical about paintless dent repair but after seeing the results of Shawn's work.... I'm a believer! If you have some dents or dings you need removed, I highly recommend you have Dent Heads a call. I know they will be my first call if I have work to be done on my car.
    - Chris W.
  • They were great from start to finish!!  We had a leaking brake line and have had a difficult time finding reputable RV repairs in the Twin Cities - called them on Monday morning and they were able to schedule an appointment for Tuesday morning.  We were called around 9am to say the repair was completed - what a refreshing change from the standard line of 'we will hopefully look at by the end of the week and let you know how much' - we were able to pick it up that evening, and can't say enough about the professionalism and respect they showed both us and our RV.   Also, they didn't 'oversell' any other repairs - we will definitely use them again should the need to repair our 'Georgie Boy' arises, which inevitably seems to be the norm when owning an RV;)
    - Rae Lynn P.
  • -- added refrigerant to re-charge
    -- I found fluid on floor in garage and brought in the vehicle
    -- they repaired the leak with a non-OEM inserted tube without having to order a new set of refrig. lines running the length of the car, cost less as a result.
    - Brian S.
  • My key fob on my Grand Prix was destroyed. I asked Merit for the cost to replace and the fob was $170 plus programming. I found the fobs online for $45 for two and ordered them. Since they were to be programed by the dealer, I called Merit and they stated it would only cost $30 to program them both. What a deal. Since I was there I ask them to replace the battery. The Rep questioned me if I had problems and it really needed to be replaced. I stated it was at least 7 years old and I would be more comfortable having a new battery, he agreed it would be best. At least he asked if I should spend the extra money, which I appreciated. The cost was reasonable, I had an appointment when I went there. The wait was comfortable and they kept me informed. The waiting area was stocked with beverages and snacks. The overall experience was excellent and I was treated with respect.
    - Thomas K.
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Auto Shops in Oakdale

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