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Hospital Care reviews in North Saint Paul

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  • They are excellent. When I go, I never have to wait and they are exactly on-time. The doctor takes as long as it takes and does not rush you through everything. They also send healthcare information out every now and then. I can also go online and get all the information on my tests and everything. I can also email them if I have a problem and they email me back right away.
    - DONNA L.
  • My husband had some lab tests done.  We like St. John’s hospital.  Their availability and office environment is fine.  We just like their billing practices.  We like their service, but we do not like their billing.
    - Lawrence K.
  • The surgery team was wonderful. The care on the post-surgical ward was spotty. During some shifts it was almost impossible to get a nurse, even after hours of trying. It was hard to get the special meals we had ordered.
    - Marcia G.
  • The main function/purpose of the hospital (to safely deliver a healthy baby) was successfully accomplished and since that is the main function of the hospital, I feel as though I shouldn't complain. The staff was knowledgeable and friendly and the hospital was conveniently located. In regards to the care given prior to and during my surgery I have no complains. I thank them for what they did for us. However, the after-delivery care provided was lacking. My post c-section pain medication was rarely administered in a timely manner. Even though I was available for pain medication every four hours I would often have to wait at least 30 min to one hour extra for the medication to be administered. We were moved from the maternity ward to an "overflow" ward due to room remodeling. The "overflow" room was small and barely fit the baby's bassinet. The couch on which my partner was supposed to sleep blocked the door so whenever a nurse or doctor came in the room they banged into the couch and woke he and I both up. The overflow ward offered no place for us to move at all. Our option was to sit on the bed or stand next to the bed for TWO DAYS!!! If I had been aware that placement in this overflow ward was an option I would not have chose this hospital. The nurses came in at all hours using loud voices waking both my partner and I (it always seemed to be when our baby had just fallen asleep 30 minutes prior and we had been up all night). I realize that there are times when we needed to be woken up (medication administered, blood pressure checks, etc); but they would often wake us up just to see if we needed anything. While I understand they tried to be helpful it resulted in us getting no sleep. The room was designed in way that in order for the nurses to log the care they gave us they had to move the sleeping baby to get to a computer located at the back of the room. They offered to take the baby to the nursery, but the nursery was four hallways away from the overflow ward and I didn't feel comfortable with the baby that far away. Finally, I asked for help from the lactation consultant and was only able to get nursing support from the room nurses. I was told the lactations consultants are only available for outpatient use. Breastfeeding classes were offered but I was not aware that they were offered because I wasn't in the maternity ward so I didn't hear the announcements. While most room nurses had basic knowledge of breastfeeding, they were not able to help me with my specific nursing challenges and by the third day my nipples were cracked and bleeding. One hour before we were to be discharged I was finally able to talk to an actual lactation consultant. Because I had nursed my first child I was able to deal with the situation. But if this had been my first attempt at breastfeeding I doubt I would have made it past day three.
    - ANDY D.
  • It was a very patient oriented birthing experience. They were open to natural birthing methods. My son was born with breathing issues, and the neo-natal nurses were there in 10 seconds. They have water births at that hopsital. I felt like they came and woke us up all of the time. I would have liked a little more of a heads up.
    - Steven A.
  • Everyone there was very busy. I went in there around 6.30 and waited in the waiting room for about 3 hours. Then after complaining they got me into another room to clean my wounds and someone showed up only after 55 minutes. I was not happy. I would probably not use them in future.
    - Henry B.
  • We brought our 3 yr old son into the ER for 106 degree temp. Even though it was a busy night at the ER, I expect much more from an ER hospital and especially for something as dangerous as a high fever. Anyway, we checked in and they never asked if we had given our son any Motrin or Tylenol, only took his temp (at that point it was down to only 104) and told us to have a seat. The waiting room was a mess and people (adults) were laying and throwing up in bags in the designated children's area. We couldn't even go in there as both benches had people laying on them with blankets when there were plenty of other places to lay down or sit in the regular patient area. I think this is poor management of a hospital. They staff should have asked those ill patients to go to the regular waiting so those of us (there were a few others) with children could actually have a place to wait with our little kids who were ill as well. So, after about an hour we were taken to "register" and then to sit back down, again they didn't ask how my son was doing. Another hour passed and a nurse came and said we would be called in shortly, but never took my son's temp or even asked how he was. After almost 5 hours of waiting, we finally got called in. They sent to doctor right in (she said they didn't have time to have a nurse come in first), which was fine. However, the doctor was in a complete rush. She took my son's temperature, looked in his ears, nose and throat, and said, "He looks like he is probably starting an ear infection, so here is a prescription for Amoxycillian." That was it. The next day, we ended up at Children's Hospital due to the same high fever and found out that my son did NOT have any ear infection at all! So, the doctor obviously was trying to get us out of the hospital. It was all just so disgusting from start to finish! I cannot believe how inconsiderate ALL of the staff were at St. John's that evening. Even the custodial staff walking around the waiting room left trash laying around and started talking to a friend who came in to chat! I also tried to find a book to read to my son who was getting tired of waiting and they were all ripped and torn. Get some new books or throw the ones you have away! I would gladly donate some and I am sure other people would, too. What is the point of having a bunch of books with missing pages? I will never bring anyone to this hospital ER from my family again and I have shared this experience with many friends and family. They need to clean up their act (literally!) in the ER. Very, very poor place to go for an emergency.
    - Kristi G.
  • The overall hospital experience was excellent. The nurses were phenomenal. The care was personal, supportive and respectful. They struck a great balance of being both supportive and educational while at the same time providing my partner and I the time and space we needed to "get to know" our new baby. The nurses were excellent. The room was comfortable. The food was tolerable. The wireless Internet in our room was great.
    - ANDY D.
  • Like all hospitals, there was a fairly lengthy wait in the emergency room. What disappointed me, however, was that when we visited a specialized burn unit 3 days later at another hospital (as directed by St. John's); we were told that several of the things done/recommended at St. John's were not what they would have advised. Had we realized that a different hospital had a burn specialty/expertise not to be found at St. John's, we would have gone there instead. The E.R. doctor did seem a little unsure of himself at times. While I allow for different doctors having different professional opinions, I do believe we'd have had a somewhat better outcome had we either begun at E.R. of a different hospital or been referred there the same day instead of being told to report 3 days later.
    - HOLLY U.
  • She is very knowledgeable. She goes over the report with you, she listens and very compassionate. The results are given right away.
    - Edward D.
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Hospitals in North Saint Paul

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