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Appliance Repair reviews in North Branch

  • F
    The history of my phone calls and conversations with this company:
    Saturday, July 11th, 2015:  11:01 am:  Called the number provided on Angie's List.  I left a message stating the problem I was having with my dishwasher.  On his listing on Angie's List, it stated his hours were M-F from 8:00 am to 4:30 pm so I was unsure if I would hear from him prior Monday.
    Monday, July 13th, 2015:  3:15 pm:  I hadn't heard from the company so I called again and left a second message.  The message I left stated that I didn't know I he was too busy, not interested or just didn't work on the weekends.  I explained that he was the only person I called so I was hoping to hear from him ether way, yes I will help you or no I won't help you.
    Tuesday, July 14th, 2015:  9:28 am:  The company returned my call.  He asked me what the issue was with my dishwasher.  I explained to him what was wrong and what steps I had already taken to try to fix it.  He asked me for the model number and I didn't have it with me at as I had forgotten it and I was at work.  He told me to get the model number, call him and leave a message on his phone with the model number and he would look up the part and time table and get me a quote.
    Tuesday, July 14th, 2015:  3:01 pm:  I left work a little early to make sure I could leave him a message during his normal business hours.  I left him my name and number along with the model number of my dishwasher so he could what he told me he was going to do.
    Wednesday, July 15th, 2015:  3:13 pm:  I called and left a message to make sure that he received my information that I left for him the day before.  I reiterated that he was my only call and that if he is not interested, I'd be happy to start looking elsewhere if he was not interested in my business.
    Thursday, July 16th, 2015:  3:53 pm:  I called and left another message to see if he had obtained the information he told me that he was going to get to give me an accurate quote.
    Today is Sunday, July 19th, 2015.  I have yet to hear back from him. The only time I spoke to him was when he called me and I answered my phone which was on Tuesday, the 14th.  Obviously, he has a number of great reviews on here so I have no doubt that he gave very good service to many people here.  For whatever reason, he gave me some of the worst service I have ever encountered.  All I ever wanted was communication from this company and received virtually nothing in return.  I like researching a company and then calling that company after I am comfortable with them.  I don't like to call 10 different companies and get them to battle each other.  I like making a decision and sticking to it.  In this particular case, that strategy cost me a week without a dishwasher.  Needless to say, I will not ever be calling this person again in the future.  If he would have told me that he didn't have time, wasn't interested or just couldn't do the job at this time for whatever reason, I would have accepted that and moved on.
    Good luck to everyone that calls him.  I hope they get better service than I did.

    - BRIDGET E.
  • F
    Called them October 14. They came out October 16. Provider was owner of business and after examining the machine told my wife what part needed to be ordered and charged $89.95 (PayPal AAA Anderson) for service call. We paid by credit card. He ordered the part and it was due to arrive October 18, but it ended up being delayed and didn't arrive until October 21. He came out to put the part in on October 22. When he put it in, he thought another part might need to be replaced as well, but wasn't sure. We paid him $65 more by credit card (again to PayPal AAA Anderson). That night we ran the machine and it leaked again.



    We called AAA Anderson and he said he would order the other part. He said he was 100% sure this second part would fix it. He said the part would arrive the following week. The day the part was due they called and said it had arrived. Then we scheduled to have the part installed, however they called and said the part didn't come and they had to reorder it. They blamed the computer of the part supplier for this mix up. However, it should be noted that he failed to confirm the part was there before calling us, telling us the part was in, and scheduling a time to install it.



    The new order of the second part was now scheduled to arrive November 7. They never called us on November 7 so we had to call the next day. Owner's wife called back and said he had the part and he could come out that afternoon. My wife asked her for a discount because of the repeated delays and she said my wife would have to ask the owner/repairman about that.



    He arrived with another worker and he replaced the part. As they were finishing my wife asked what kind of discount they would give us since the job took almost a month. He started to get upset and said he couldn't control the part supplier. My wife insisted we should get a discount due to delays and he should be concerned about good customer service overall, even if things were out of his control. After this he started yelling at my wife in front of our 3 young kids. Finally he said he was leaving and refused to take any payment. My wife stated she wanted to pay for the part ($65), but wanted a $20 discount for the overall job. He yelled it wasn't worth his time and left without taking any payment. He didn't confirm that the dishwasher wasn't leaking after the job (it was running at the time). It leaked within minutes of him leaving. It leaked as if no repairs had been made.



    I called and left a message that the machine still leaked so he would know he failed to fix the problem. Also, he took the old parts without asking us. This is NOT acceptable practice. A repairman should ALWAYS ask if you want the old parts. It is obvious to me now that he didn't know how to fix it and was just trying a couple things hoping it would work.



    My wife called the credit card company that night and disputed the two charges totaling $154.95. On November 13 we received a check from AAA Anderson for $154.95 and an invoice apologizing for not finding or fixing the leak. On November 14 my wife called and cancelled the credit card dispute and I deposited the check. A few days later he called me and he said he had been insulted and was upset about the credit card dispute. I assured him we had cancelled the dispute and I would support him in getting his money from the credit card company. That same day my wife called to say his wife called her asking us to send them a check saying the credit card company won't cancel the dispute and it takes too long for them to get their money. I told her it was resolved, that I had talked to the owner and assured him we cancelled the dispute and would make sure they got their money from the credit card company.



    We paid Sears $250 to fix it right and now it works great. They only came out twice. Once to identify the problem and once to install the parts that arrived on time. Also, they let us keep the old parts like it should be.



    On November 26 he called me at 7:30 AM complaining about the dispute, yelling at me, calling me a thief for cashing his check, and threatened to sue us if we didn't send him a check. I again assured him he would get the money from the credit card company. Now it seems he wants the credit card/Paypal money and the money he sent as a refund/apology. He is now claiming he did the work and paid for the parts so he should be paid regardless of the fact that he didn't fix the problem and we had to pay Sears to do it right.



    We confirmed with the credit card company that a credit was issued to Paypal and they are mailing confirmation of this to us. I also called PayPal and they assured me that they would credit his account immediately upon credit card company issuing credit. However, they couldn't confirm a credit to his account for privacy reasons.



    He is welcome to the parts, but we are not paying for failed work or for his ridiculously unprofessional behavior. Also because he, of his own accord, sent us a refund and in writing acknowledged he failed the job.

    12/18/13  Just received a call again from AAA Anderson demanding a check.  They called my husband a week or so ago and did the same, continuing to threaten a civil suit, which she said she would file today though they told my husband they were doing it a week and a half ago.    I reiterated to them again that our credit card company has canceled the dispute (the same day we received the check from AAA Anderson), recharged us the fee to PayPal AAA Anderson (which has been paid already by us!), but they are saying they have not received anything from PayPal and are accruing fees which we will have to pay.  We have written proof that our CC company has canceled the dispute.  I told her that we will not be paying and that I wish they would have admitted their error in the beginning and told us they would send us a check for the amount we had paid them and we would have never filed a dispute with the cc company.  She said they did call both my husband and me multiple times saying that they were sending the check, but we did not receive any calls nor do our phones have any record of these supposed calls.  They have chosen to use PayPal for their business and we cannot know whether Paypal has paid them or not since it is not our account, but we have not been paid twice since our credit card company canceled the dispute, rebilled us, and it has been paid already.  
    - PAUL S.
  • A
    They fixed what they came out to fix and it hasn’t broken down since.  I don’t remember the price I paid.  They came out the same day I called.  If I needed something fixed, I would use them again.
    - Wendy M.
  • F
    I called this provider on Monday, July 13th just before 7 pm and left him a message about my broken dishwasher.  I never received a phone call back.
    - BRIDGET E.
  • A
    unknown
    - Wendy M.
  • A
    These guys are neat as a pin leaving no sign they were here with the exception of a working dishwasher.  They know what they are doing and do it well.  More need not be said!
    - Gerald Y.
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Appliance Repair Services in North Branch

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