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Tile Installation reviews in New Ulm

  • C
    Job 1: Door looks and functions very well. We are satisfied with the door, but upon completion, our garage door opener no longer worked as the contractor accidentally clipped the wire. Took over two weeks for someone to come out and get opener functional again. Part of this delay was due to some unforeseen circumstances the company experienced, but even so, two weeks seems like a long time to get someone to simply reconnect a wire.
    Job 2: Very unsatisfied with this component. Contractor agreed to stain new handrail to match (as close as possible) our existing handrails.  They don't even come close to matching.  Existing hand rail was a red oak material with a dark red stain with a smooth finish and we wanted to somewhat match what was already there. Paid for contractor to do this but were left with a blonde-stained hand rail with a rough surface instead. Contractor claimed the color was as close as he could get it due to the difference in age of materials. Our intent was never to have the materials match exactly as we understood this was unrealistic. However, they are not even close: existing is dark red and smooth while new is blonde and rough. After a cursory search at a home improvement store, we are guessing the contractor just used a stain he had on hand rather than purchasing even a relatively close stain. Anyone who has seen the "match" of our handrail agrees that they could have easily been stained to better match (or we could have just done it ourselves and had better results). Furthermore, when I brought this issue up to the company they offered no assistance: they held firm that the colors matched as close as possible. See attached photo (I also emailed photo to company).  In hindsight, we should have just stained the new hand rail ourselves.
    Job 3: Very satisfied with this portion.  They experienced some electrical difficulties, but completed the job as quickly as possible and cleaned everything up really well (e.g. patching tile work).
    Summary:  Basically, most of the work was done in a satisfactory manner.  PROS: work was done pretty quickly, most work was done pretty well, projects were kept to the estimated cost  CONS: not taking complaint about handrail seriously (we were VERY unsatisfied with the work done on that job, which should have been the easiest of the three jobs), slow response to electrical issue caused by door installation, general over-chattiness of one of the contractors.  
    Update:  This job was completed in White Bear Lake, not New Ulm.
    - Alyssa M.
  • A
    Was always on time. He will converse over email. Enjoys the challenge of older homes and came up with an idea for adding a tub/shower I didn't even dream of. Dedicated two weeks to finishing the project and then finished before the time was up. Always willing to answer questions and talk through things and very impressed with the finished project. Would definitely and will hopefully work with him again in the future.
    - Bob M.
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Tile Installers in New Ulm

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