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Plumber reviews in New Hope

  • A
    Discount Rooter
    Shane did excellent, fast, and clean job of clearing a clogged drain pipe near our main stack. Would highly recommended this company for this service. They were available the day of May call and showed up as expected.
    - Joshua M.
  • A
    Gopher Sewer & Drain
    Excellent service once again. I've hired Gopher Sewer and Drain a few times, they've always done a superb job. Eduardo was very nice today, explained all the details, was fast and cleaned the entire area. Many thanks
    - Jorge P.
  • F
    Hero Plumbing, Heating & Cooling
    I originally called Hero Plumbing because I was having water backing up from a floor drain and flooding my laundry room every time I would run the laundry machine or dishwasher. The technician that came out diagnosed a rusted out drain trap in the laundry room floor drain. He said that absolutely had to be replaced asap because it was causing odors and possible carbon monoxide leaking into the household. This was job that required jack hammering the floor to pull out the old drain, installing the new drain, and pouring new concrete. In addition to that job, he also said that our main sewer line was on the verge of full collapse and needed to be replaced or rehabbed asap before it failed completely. They quoted us over $14,000 for this whole job of rehabbing the sewer main and replacing the floor drain in the laundry room. They said that since they just had a cancellation in their schedule, they would be able to work us in within less than a week and if we were willing to take that time slot, they'd give us a great discount and could get our price down to just under $13,000. While this still seemed an exorbitant price for this work, the technician did a good job of fancy talking my dad and I and convincing us that we had a complex case and they would usually charge much more, so this was really a bargain given the complexity of our home. Since we didn't want to lose our time slot and this "great discount" they were giving us for getting the work done right away, we decided to proceed and allowed them to come do this ridiculously overpriced job. They did a great job of using scare tactics to convince us that this job needed to be done immediately, at any cost, to avoid even larger home disasters. Now looking back at it, I realize that this whole story of "an unexpected opening in their schedule" was their way of getting us to commit to them right away and not having time to think about it or to get other companies out there to give us a second opinion or a better bid on the job. Literally 1 week after having our sewer main rehabbed by Hero, my laundry room started flooding again. Same problem we had from the very beginning! I called Hero to come out and take another look to tell me why my laundry room was still flooding after just paying them nearly $13,000 to fix everything. Now Hero tells us that the pipe that runs from the laundry room drain underneath the house and out the the sewer main that leads to the street has a crack in it as well. The only way to fix it would be to jackhammer up the fresh concrete they had JUST poured in the laundry room when they replaced the drain trap, and replace the cracked portion of that pipe. This would cost us another almost $4,000 to do. Why didn't they notice this cracked pipe the first time they were out and did their initial inspection? Well, the technician says it may not have been cracked then (a whole two weeks ago) or that the crack may not have been evident at the time because perhaps some rust broke free since then and exposed the crack. While that may all be true, I wasn't too excited about busting up my laundry room floor and paying another $4000 on top of what we had already JUST paid. Again, they tried to get us on the schedule within a week. This time, however, I decided to take the time to get a second opinion before spending so much more money with Hero again. So today I had another plumbing company come out and take a look at my drains and pipes. While the second company confirmed that there is a crack in the pipe leading out of the laundry room, that crack is NOT the reason my pipes are backing up and causing flooding. The reason for the back up is that when Hero installed the new sewer liner and replaced the floor drain in the laundry room, they did not drill out a proper drain opening in either location. I have pictures from the other plumber showing that there's only about a 1/2 inch opening where the new sewer liner connects to the house, and also only about a 1/2 inch opening where the new laundry room floor drain connects to the pipe. So essentially Hero left me with two clogged pipes! Not only that, but the second plumber told me that Hero charged me nearly double what the industry standard is for rehabbing the main sewer line. He said most companies in the Twin Cities would only have charge around $5,000-$6,000 for the job that Hero did. So basically Hero charged me double what it should have cost, did shoddy work, and messed up the job leaving me with another problem that causes me to still have the original issue I called them out for - which was my laundry room still floods everytime I run the laundry machine or dishwasher! I intend to call Hero and show them the pictures from the other plumber and insist that they fix their mistakes for free, but even if they do that, it won't solve the fact that they charged me twice what I should have paid for this horrible work. Not to mention the fact that the other plumber said the whole job could have (and should have) been done WITHOUT having to jackhammer up the floor in my basement to access the sewer main when they rehabbed it. There is other technology and equipment available these days where that job could have been done without busting up my basement. I'm a single mom on a very tight budget, and my dad had to finance this monstrous job for me, because I did not have the money to do it myself. And now to find out that we were soaked for twice what it should have cost AND they did it wrong and I still have sewer lines backing up into my basement, I just feel really sick about the whole experience. I would NEVER recommend Hero plumbing to anyone and will never use them for anything ever again. Don't let them talk you into accepting quick appointments to get overpriced work done by them! Take your time, get other bids and other opinions, hire better people who will do your job correctly. I feel terrible about the financial position my dad and I are both in now for having paid so much money and to be left with inferior work that was done incorrectly and left my basement a total mess. The only resolution to all of this that would satisfy me would be for Hero to fix the drain openings to how they should have been done the first time, free of charge, and to refund half of what they charged us for this whole project to bring the total price down to what other local plumbers are charging for the same work.
    - Jenelle W.
  • A
    Do It Right Plumbing Sewer & Drain Services
    Pedro was awesome. He gave me a lot of information about why the leak had happened and options to repair it. I live in a condo and he was proactive in telling me what kind of access to secure before the appointment, with neighbors and to the water main. Pedro was very clear about what future repairs needed to be done as well. Super helpful, upbeat and positive, knowledgeable guy.
    - Kristen H.
  • A
    Hansen's Custom Countertop Services Inc
    We love our countertops and the installation went great. The plumber, Tony did a very thorough job and Wade, the countertop installer listened to my concerns and did the work professionally. We would highly recommend Hansen's Custom Countertops.
    - Joe S.
  • B
    Professional Plumbing Solutions
    Had to replace water heater and wanted to get a comparison between tankless and traditional heater. Had received a quote from gas company for replacement cost and Professional Plumbing Solutions was very similar in replacement cost for traditional. He wasn't as knowledgeable about tankless heaters and did not want to supply the unit in case it failed, so I would have had to go to a retail store to buy the unit myself and he would install it. Had I chosen to go tankless, I probably would have shopped for another installer that was more familiar with this style of water heater. Ultimately it came down to the gas company providing warranty on labor for the entire warranty period (12 yr) vs. 5 years from Professional Plumbing Solutions. This is still a great warranty on labor, but an additional 7 years is tough to beat. I would have no issue having Professional Plumbing Solutions do other work for me in the future.
    - Jeremy G.
  • A
    Complete Basement Systems
    Happy they were able to fit me into their schedule relatively quickly. They explained everything, were on time, cleaned-up afterward. I was not able to do comparison pricing. I was not sure how long my malfunctioning pump would continue to work. I selected them based on good reviews. I may have been able to save some money with someone else, but I do not feel like the price was too high. You get what you pay for. I���m very happy with what they did.
    - Annalee S.
  • A
    Weld & Sons Plumbing
    My basement flooded due to a problem with my sump pump. I called the office at 3:30 pm and by 6:30 pm Jed had already fixed it. This is my 3rd time using Weld & Sons and I couldn't be more satisfied. Honest people and excellent service!!!
    - Joan B.
  • A
    PLUMB RIGHT
    Plumb Right was referred to me by a coworker who knows the industry very well. They responded VERY quickly and professionally and I would highly recommend them! Thomas really knew his stuff and saw no problems with easily replacing our water heater, while other plumbers hemmed and hawed about code and size and moving electrical. They gave me 2 options and I would have gone with the higher option due to the longer warranty. Nicole was very accommodating keeping me abreast of all timing and communication. The ONLY reason I did not go with them is because I got 3 year free financing with another vendor. I will call Plumb Right in the future for any of my plumbing needs... small family-owned, responsive, great local company and excellent people!
    - BONNIE C.
  • A
    American Sewer
    We have used American Sewer twice for projects. The most recent was main drain line cleaning for an upcoming City inspection. They have done excellent work cleaning the drain; we opted for the camera following the cleaning, and received a video showing the work that was done. I would highly recommend them if you need a main line cleaning. They were very professional, put down coverings on all carpeting and steps.
    - Karen C.
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Plumbers in New Hope

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