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Door Installation reviews in Mounds View

  • A
    We rehired Jeremy Long because he did some siding replacement work for us in the past and he gave the most competitive quote for a new roof and door replacement. The roofing team came in and did a great job, and our roof has never looked better. In fact, the old roof was a little sloppy on the flat portion, but Jeremy had the skills to make the roof appear much better than it originally did. He gave us a good recommendation for the color and the house looks great. He installed three new doors and he even gave us a little upgraded door because we didn't quite find the one we wanted (due to it being discontinued). The front door was located on an addition on a slab and was difficult to put in but Jeremy persevered until it was nice and tight. As winter returned, we have noticed that our house is much tighter and we're saving energy.
    - JENNIFER W.
  • A
    Dercon did an amazing job helping us with our remodel--inside and out. They kept to schedule, informing us of changes. They spent hours reworking plans for our remodel, and it turned out wonderful. We got exactly what we wanted. All the workers were friendly and professional. Stephan was on top of every detail (much appreciated) and answered our questions....even the silly ones! I highly recommend Dercon.
    - Earle P.
  • A
    Shawn saved us! Shawn came out and took the whole thing apart, then put it back together the correct way. He showed us all the things that had been done incorrectly, and made sure we were 100% happy with the way it worked before he left. We also got his advise for some other home improvement projects that we were working on, and he was very knowledgeable and helpful. We'll gladly hire him again for more work.
    - Tim C.
  • A
    Well. This is a family business which is wonderful to work with. They are competent and pleasant to work with. I always knew what was happening and what it would cost. Calls were answered or someone immediately called back. Had an issue with painting. They fired the painters and redid those areas themselves. HIRE THESE PEOPLE!!
    - Mary M.
  • A
    Well we talked to Keith the salesman very nice and helpful. Then when we decided to go with Craftsman's Choice and signed the papers it was a while before they got started because they are quite busy which is a good thing I think. Well once they got started, everything went quickly. Ryan is the project manager and whenever I had a question or concern he addressed right away and all went well. Warren the window specialist did the measuring and over saw the installation. Eric and Ben the installers did a great job . They had to work around a lot people and stuff and never complained. I highly recommend Craftsman's Choice for home repairs.
    - Patrick L.
  • A
    Gordon came out the day of my house closing to come assess and estimate work to be done. He was prompt and professional. I am a single mom of two little girls and he treated me like he would anyone else in addition to keeping me informed of all work schedules, sending me pics of the work which inspired me daily, and was respectful of my crazy schedule. Last, he went out of his way, it seemed, to save me money. Gordon did a ton but his largest task with me was blowing up a tiny kitchen and expanding it out to where the informal dining room was. I used Ikea bases/cabinets which he'd dealt with before and it went really well. He also oversaw and/or performed the installation of my new appliances, oversaw the installation the flooring and counters (from different vendors), installed three new doors including a sliding barn door, installed a new double vanity in my bathroom, installed lighting fixtures, and facilitated the electric work that was necessary for the kitchen. One of the things I most appreciated about Gordy was his presence when different vendors would come to assess/estimate work to be done. For example, when the counter sales-guy came, Gordy was front and center and seemed kind of protective of me, making sure I was getting what I wanted and letting me know when something was a good deal or not. This was the first time I've taken something like this on without my ex-husband's expertise, so I really appreciated Gordy's presence in that way. Gordy's communication was exceptional. He always let me know what he was up to that day, what to expect to be working/not-working and so forth. He texted pictures to let me know how things were progressing which was such a nice touch. I will absolutely use Gordy again and would recommend him to anyone, including my closest friends. His work stunned people who saw it and I imagine (hope) he'll be getting calls based on that. He is a perfectionist and is a genuinely nice, caring guy.
    - Lariza C.
  • A
    We keep hiring Tomco for new projects because we can trust that the job will be completed with quality and style. Tom listens well to what we envision but also communicates what he knows is the reality of remodeling. During the planning stages, he addresses thoroughly the details that I as the homeowner need in order to make choices that are viable and will work for my family. He sees all sides to the project and manages the flow of workers and product well. Tom's subcontractors are easy to deal with, professional and do not use shortcuts. They keep the work area clean and the noise to a minimum. We have recommended Tom to many friends and they all concur that Tomco is the company to trust with home improvement.
    - Kristin J.
  • A
    Called Dave. Told him what I needed. He thoroughly described everything. I checked the Larson website to verify the door he mentioned, latch, color, etc. Called him on a Wednesday and he was able to do it on the following Saturday. Very professional. Took the old door with him. Left me two specific small piles one for garbage and one for recycling. I've never had a job go easier than this! And the door is really, really well built. Because this is all he does - he knows the best options. Would definitely hire again. Money well spent.
    - James T.
  • F

    Like many others that make their way through the state fair, we stopped in to several booths.  One was the Custom Remodelers Inc. booth because we had been considering several jobs, and at that time specifically our front door.  So an appointment was set, and Chaz came out to meet with us in mid-September.  We got the sales pitch, and from what I read, their typical ���here is a price (crazy high price), but if you do this this and this it magically becomes 1/3rd of the original price���.  We had done some research on the ProVia doors, and we were motivated to get that door. With Chaz���s assistance we proceeded to have our options narrowed down to 2 doors, and we picked one that day and were told we would have it installed by Thanksgiving no problem if not sooner (11 weeks worst case scenario).  Within a day or two of looking at the doors we got back to Chaz and said we wanted to switch to the other door we had it narrowed down to.  We were still within the right to cancel period so the door wasn���t ordered yet.  We scheduled another meeting with him to confirm the change���.he no showed.  We rescheduled that meeting and we are around 10 days removed from the original meeting, but were told it was no problem as they didn���t place the order until the new door was confirmed. It was confirmed with us and Chaz on 9/22.  It took until October 12th for CRI to come and measure the door. The guy measuring the door made references to the original order.  So I proceeded to get out our change order paperwork and show him the change.  He said it must not have gotten added to his copy and all should be good.  November 12th comes around and this is the day they are going to install.  Even with the delays it still came in ahead of schedule and we were pumped about this.  So I took time off work to be home to let the installers in to do their work.  They were several hours late for the appointment, but even that didn���t matter as it was getting installed and I had taken the whole day off to accommodate.  Well, as they were setting up, a similar comment was made that made me question which door they had.  So I said we should look at the new door prior to work starting and as I had feared it was the incorrect door.  It was the original and the order never got changed.  I was frustrated, but I assumed CRI would make things right.  I call and I end up talking with Denny the Sales Manager with Customer Remodelers, Inc. and he offered me a discount to keep the incorrect door and I declined that option.  I asked if there was anything he could do on price for the inconvenience and taking a day off.  Denny got pretty fired up complained how this was going to cost CRI money to have the wrong door and to rush the correct door.    Denny finally calmed down and assured me that they would put a rush on the order at the expense of CRI to get the door as quickly as possible, and a rush is typically 2-4 weeks. He also said he would refund me $100 if I call him back after the door is installed.  So I am thinking end of November to first half of December.  Not ideal, but still we would get the benefit of the door for most of the winter months.  I called after 2 weeks to get an ETA on the door���nothing.  I called a few times in the following 2 weeks and was told the there was no one in the office to look that up, and someone would call me back���no call back.  Finally, on December 16th I get a hold of someone and I am given an ETA of mid-January���.much longer than 2-4 weeks.  I had the impression that someone did not actually put in the order when it was supposed to be done, but no one would admit that to me.  December 30th the door was finally received���.Hallelujah!!  I was going to be out of town the first few days of January so we set it to be installed on January 8th.  I take the day off and am ready for the door���.well the installation window has passed I call CRI for an update.  They say they need to reschedule Sad that I needed to call them to find out they need to reschedule.  So it is now scheduled for the next day���.that day falls through.  It is now scheduled for 2 days later and this one fell through.  This time was acceptable as the temps were very cold so I understood and took no issue with it.  So finally on January 13th the door is installed.  Once the door was installed it looked amazing.   Kevin and his crew installing were great guys and did excellent work.  Two weeks later I call Dennis to get the $100 refund and that came out promptly���..sadly the only prompt thing that happened during this experience. 

    So to summarize the door is great, even though it was expensive.  Even though there were some rescheduling, at the end of the day Kevin and his crew were a great bunch.  Dennis, in my opinion, should not have a job where it involves talking to people. After reading other reviews that reference him, I am shocked that CRI would allow such a person to represent their company let alone in a managerial role.  If you get find another company that sells ProVia doors give them a try, but stay clear of Custom Remodeler, Inc. it isn���t worth the hassle.  If anything goes wrong they will just threaten you with their contract and ignore any fault they have or what good customer service involves.

    - Todd B.
  • A
    I contacted Angie?s List 5/22/15 to get advice on an appropriate contractor for my needed services.  They offered to find a local contractor that was available for the work and would have them contact me.  Stonehearth contacted me on May 26th and set a date for June 8th for an estimator to look at the project.  We agreed on the estimate and I mailed a 10% down payment on June 26th.
    The master bedroom project included; remove bedroom door and replace with a pocket door, remove sliding closet doors and replace with bi-fold wood doors (required new framing), remove and replace master bath door and frame, add new electrical wiring for a ceiling light and install a fixture I purchased, fix carpet in closet where closet door track needed to removed.  The agreement was that I would do all the staining and finishing of all unfinished wood and do all painting of the new sheetrock and areas of repair due to pocket door installation.  They proposed that they would purchase all materials and deliver them for me to finish.  When I was ready I would contact them for demo and installation.  Stonehearth?s labor and materials cost totaled $4,740. 
    The materials were delivered to my home on July 22nd.  I notified Stonehearth on 8/19 that all finishing was completed however I was going to vacation on Sept 2nd for 2 weeks so if could not be completed (didn?t expect it) project start date would have to be when I returned on Sept. 16th. They stated no problem and to contact them when I returned.  I contacted them when back and they requested 50% payment before demo could start I sent the check on Sept. 24th.
    Project work began on Oct 7th and was completed on Nov. 6th.  After work was done I was concerned about how the pocket door finished.  Stonehearth came to remove the door for me, I refinished it, and they returned to re-reinstall.
    I was very happy with the outcome of the project however the project was not without concerns.
    - The total work hours in my home was about 40hours (5 days).  This includes hours for each worker when 2 where here at same time. It took a month to get the work done which I did not expect.  It ended that a worker(s) were here about once a week.  Most of the time I was not alerted to when they would be here until the day before. It meant I had to reschedule plans and keep my schedule open for the month.  The owner/project manager told me that my project was small and they were fitting me in when workers were available.  However he said they should do better at keeping me informed.
    -  Missed delivering all of the materials that needed to be finished. I noticed and called for delivery (which they did next
    day) and I had to rush to finish.
    -  One contractor did not show and I was not contacted, I called to report.  They came the next day.
    -  Electrician scheduled but was not able to do the work when he reported as he said he was not informed of the details of the work needed and he did not have enough time.
    Despite these issues I was happy with the quality of the work and the outcome.  All of the contractor?s quality of work was excellent.  They were all very respectful and pleasant to have in my home.  The cleanup was excellent.   I would hire again.

    - DiAnn H.
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Door Installers in Mounds View

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