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Find Top-Rated Mounds View Auto Body Shops

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Auto Body Repair reviews in Mounds View

  • F
    I went there for the first time because it is a family locally owned and well respected business, but it ended with poor quality workmanship. Quarter panel repair almost took a month because of poor communication, the final product didn't look good and they scratched the bumper so they repainted everything, they picked up the remainder rental car tab because of the length to complete the job. Although they did complete the work with my satisfaction I will not be returning there or recommend their business.
    - Nicolas S.
  • A
    The work was done quickly and looked good; it is warrantied for life. Overall, they were easy to work with. Note this is for shop on American Blvd. in Bloomington, MN but that address did not show up in the Angies List system.
    - Alicia C.
  • D
    I took my care in to get a bumper replaced and they ended up holding my car for an extra 2 days - I dropped my car off on a Thursday, they kept it until the following Tuesday - after promising me they would have it done by the weekend ( I asked them several times before booking the appointment if the job could be done before August 14 because I was starting a new job). Initially they ordered the wrong bumper and then the second one was delayed showing up. I received a text message that Friday stating my car would be done later that day. I then got a phone call stating that my car wouldn't be done until the following Tuesday because the new bumper had not shown up. It wasn't until I called back and stated that I needed my car to get to work the next week that they offered to get me a rental. I waited an additional 2 hours for someone from LaMettry's to come and take me to get the rental car, after they had told me the rental would be delivered to my house. As a female, this made me highly uncomfortable and nervous, but I didn't have another way to go and get the rental and I needed a car to get to a performance that evening. In general there was a lot of phone calls and text updates that said one thing but then another update would come through that would say the complete opposite. They also offered to fix a dent free of charge that they never touched. I will not come back here and I will not be recommending LaMettry's to any of my friends or family. Overall a crummy experience.
    - Rachael S.
  • A
    The estimate was less than half of the competitor's estimate. The work took less time than the estimate, so I ended up paying less than expected, and it was done earlier than expected. It looks great. Can't ask for more than that! This is the third time we've used this service in the past eight years or so and we have always been satisfied.
    - Elaine C.
  • A
    The service was perfect. I think they had the car for an agreed upon time and they met the agreed upon time. Everyone at Schoonover was friendly and capable. They did everything just as we agreed and we were very pleased.  
    - William T.
  • A
    I dropped my car off on a Monday morning and was told it would be ready the following Monday. I received a call every other day to let me know who the job was progressing and assuring me it would be done on time. I was shocked when I received a call on Friday morning advising me the car was ready. I was so happy when I saw the car. The work was excellent. I cannot even tell that it had been repaired.
    They were very friendly and helpful and worked with me to get the $50 rebate for service of $250.
    - Julie C.
  • C
    While the quality of the work was exceptional, the customer service was not good; my point of contact didn't respond to a request to schedule service for several days, and then when I got a time, this was the sequence: 1) original promise was 2 days. 2) at the end of the first day, my contact told me they didn't realize that my hood was aluminum, so they couldn't do paintless dent repair and needed to order new parts (this after having access to the car at the adjustment, and after one full day of having the car, which was a 2008, so it shouldn't have been first contact) 3) in the middle of the third day, I got a call that it wouldn't be ready until Friday. My contact told me repeatedly that he didn't know why there was a delay, and that he couldn't help it.
    The team did get me a rental car after the second delay, and the work was very, very good once I got the car back; but I felt that the communication was terrible, and that the inconvenience to me was not important. Open and timely communication would have been greatly appreciated; I also didn't care for the lack of accountability expressed by my contact during the repeated delays. The company was chosen by my insurance company, and I plan to share my concerns with them as well.
    - Sheri H.
  • A
    Wow! Late one evening, I sent Shawn a text message with photos of the dent. Early the next morning, Shawn called and said they could complete the repair that same morning. I could not believe that a company could provide service that quickly. Shawn gave me an estimate over the phone that seemed so reasonable I happily agreed to have the work done. I had to be away from my house for a few hours so I parked the vehicle in the driveway. When I returned home, the work was done and the bill was left under the windshield wiper, just where Shawn said the technician would leave it. The dent is gone - completely gone - and you just know a dealership or auto body shop would have charged me hundreds of dollars. Shawn's company honors the military, senior citizens, firefighters, and police officers with a discount which I truly appreciate as my husband is a career military man. The charge for the work was $60.00, well worth it to me to eliminate an annoying dent in a vehicle that is otherwise in good shape. I will definitely tell my friends and family about the professionalism, courtesy, pricing, craftsmanship, and promptness of this business. No one should hesitate to call Dent Heads. These guys are truly awesome!!
    - Victoria S.
  • A
    Both employees were courteous and efficient. Once they received the parts, the work was done quickly. There was a bit of a delay in getting the parts. I wish I would have been informed, but it didn't matter in the long run.This company is on my insurance companies list of preferred providers. That, plus their close proximity to my home caused me to choose them, even though they were 20% more expensive than the other quote I received.
    - Elaine C.
  • A
    EXCELLENT!!!!! work, excellent service, completed when promised and for the price quoted. These folks are THE BEST in the twin cities. I've lived here for 40 years and my only regret is I didn't learn about them sooner.
    - Susan A.
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Auto Body Shops in Mounds View

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