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Cabinet Making reviews in Minnetonka

Real People ~ Real Reviews ~ Real Results

  • Chris worked with me to provide multiple options in order to find one that fit my budget. He was extremely prompt about returning calls and texts as we worked through the details. He was flexible when I requested some last minute changes and provided some creative problem solving to meet some of my unique requests. He truly cares about the quality of his work. When a piece he crafted did not meet his standards, he contacted me to let me know that he was going to redo it rather than using something less than perfect.
    - Lisa V.
  • We made an appointment with Vlad to come out and measure, and we were able to schedule the initial meeting with a couple days. A few days later we went to his showroom to pick out the cabinet and discuss the quote. We agreed on a contract and paid a down payment to order the cabinet. Work started about 4 weeks later and the project was finished in about a week and a half. We love the bathroom and working with Vlad and his team was a pleasure. They were always on time and cleaned up the area each evening to minimize impact to us.
    - Lisa M.
  • Service quality was exceptional. Ease of working with Dan and crew was outstanding. Efficient, professional, great advice , and quality subcontractors. Overall the plan was executed on budget and a very tight and aggressive timetable. Truly world class. Would definitely recommend
    - Jay N.
  • I'm glad I did not check Angies List prior to hiring The Cabinet Guy. I was referred to Tom by a co-worker, he came out measured my kitchen, gave me a bid and answered all my questions. He told me the cabinets would be in after we ordered them in 3 weeks and the installation would take one day. That's exactly what happened! The cabinets and my kitchen are beautiful!
    - Jackie H.
  • I had Spring House cabinetry come out and wrap some columns for 3 downstairs and and one upstairs. The work was completed on time even though we had the flooring guys laying floors down on the entire lower level. I could be more happy with the service we received, and am currently in contact with Sergey about additional cabinetry and mudroom items.
    - Cinnamon G.
  • To begin with, we are almost a year and a half into what was supposed to be a 5 month project. Sanchez Guerrero has not been in contact with us, returned phone calls or emails for three weeks. Their salesman, Jerry Hazard, our main contact on the job, claims he has quit the company stating to us that he cannot take the manner in which GNR is treating their customers anymore. We are pleased with some of the work but the project overall has been a nightmare and dealing with GNR Construction, the owner Sanchez Guerrero, the salesman Jerry Hazard and the office contact person, Tracy has brought us nothing but frustration. We signed the contract with this company on June 19, 2015 with their stated intention to complete this project within 4-5 months. They had been in receipt of the architectural plans since Jan of 2015. Aug 3, 2015 GNR applies for permit. Sept 2105 garage demoed. Oct 2015 footings for new garage built incorrectly and had to be rebuilt. Oct 2015 plumbing subs begin work on sewer repair, dig up portion of basement floor; remove three radiators; complete some rough ins and disappear until February. Nov 2015 garage framing begins. Concrete sub goes to Florida for the winter. Dec 2015-Feb 2016 framing, electrical rough ins sheet rock, mudding, taping and sanding begins. February 2016 new water heater installed and laundry plumbed. Electricians disappear. Plumbers disappear again for 3 months leaving us without heat or limited heat in several rooms. April/May 2016 - Carpenter working on doors and trim. Painting begins. Cabinet maker on site to measure for cabinets specified in plan and included in contract. May 2016 - Upper bath fixtures installed. Some duct work. Outside faucet installed. Tiling begins on upper bath. Vanity installed. Repeated requests for over 5 weeks requesting the air conditioning unit for the dormer be reinstalled before summer. Repeated requests over six weeks requesting status of cabinets that were supposed to be done the end of May. Tracy also explains to me that the letters CAB on an architectural drawing does not necessarily mean cabinet and that there was no wood species identified. We chose painted cabinets. Tracy also explained to me that "CAB" does not necessarily mean that doors are to be installed on the shelves and that we are going to have to pay extra for the doors. Several weeks of back and forth until the salesman finally steps up and assures us GNR is going to pay for the cabinets as specified in the. May 2016 - flooring installed. We had asked for and were approved for a solid vinyl flooring in Dec of 2015. It is revealed at a later date that Sanchez had decided the vinyl was too expensive because he would have to lay a sub floor down first to transition the floor height to where it met the existing floors in the house. He opted for a manufactured floor. The flooring installers were unable to use a reducer that would sufficiently make this transition and not create a tripping hazard. They decided to use the cardboard packaging material from the flooring planks. My husband called the manufacturer who told us the flooring was not installed correctly anyway. My husband then called the City Inspector who agreed to come out and meet with all parties involved. Sanchez, Rick, the Rep from the flooring distributor, the inspector and us all met and discussed the situation. It was agreed the flooring distributor would issue a warranty to us that the flooring would perform as installed; the cardboard was removed; GNR was to come up with a solution for the transition that would satisfy us. The transitions have not been completed. The floor is squeaking in the approach. We discussed with Sanchez again and he remarked that it would not be squeaking if we had let the cardboard remain. He explained that there are many instances in construction where they have to improvise and put paper or cardboard into something to make it work. May 2016. Having now paid GNR Construction about 75% of the total contract and not believing they were 75% complete we stated to them that we would not issue any more funds until they provided some sort of timeline and completion date. They were not willing to do that. Sanchez explained to me that he would not be responsible for the project slowing down if we were not willing to advance them more funds. I gave him another $10,000. I did not hear from him for two weeks. Sanchez did state to me that the project got away from him. Plumbers have stated to me that they have not received payment as they should have and if Sanchez wants them to return, it is up to him. June 2016. Jeff from GNR completes the carpentry work as the Carpenter sub will not return. Concrete sub is hired and begins digging and excavating and building stair forms. July 2016. Had a continuous stretch of rain and concrete sub calls me to tell me he is coming back as soon as it dries out. Demolition is completed on the main floor bath. I am told by Sanchez it should only take two weeks or so. Once demolition is completed no one is here to work on the bathroom for a month. I had on several occasions discussed with Sanchez that my 83 year old Mother with dementia could not go upstairs to use the bathroom. I told him that I was willing to take her to a hotel or whatever for a week or two while they worked on the bathroom. I left many voice mails, texts and emails requesting a schedule so that I could ease my Mother into this transition. Not one of my requests were acknowledged or answered. Siding is started to be installed and stopped. New siding sub comes out. Works one day. Comes back another day, packs up his stuff and disappears. Aug 2016, Sheet rock hung and taped and mudded. Electrical rough in completed by new electricians. Plumbing rough in by new plumber. Tile setter begins to tile bath. We lose a week and a half because he asked me to order more tile - as he didn't estimate enough. Tile supplier runs ragged trying to get me special order tile in less than 4 weeks and does. Tile setter never even opens the extra cartons of one of the tiles. Tile setter has sick child. Tile setter is sick. Tile setter finishes. I called Jerry Hazard and asked him to come out and look at tile because I think something is wrong. All agree that a few dozen of the tiles are not flush with the others. Tile setter comes and states to me that it isn't his fault - the sheet rock was not installed properly and there is nothing he can do. I have no idea what is wrong. I leave a message for Sanchez. Sanchez tells me that the tile setter will return to fix it. Not one attempt has been made to remedy the tile issue. The vanity is not centered under the medicine cabinet and light fixture. The toilet is slightly crooked. The space cut in the sheet rock for the light switch is too large and needs to be patched. Grab bars have not been installed despite being specified by GNR as being included in the contract. Siding sub contractors come out and install siding. Run out of siding. Come back two weeks later to finish. Refuse to wrap the windows and doors because Sanchez won't pay them enough to complete it. Windows and doors remain unwrapped. Sanchez and Jeff install cabinets in desk area and upstairs bath. Missing a crown molding that was supposed to be made to cover a GNR error. No hardware has been installed on any of the cabinets or the second floor vanity. Sept 2016. I keep asking for an update on the cement sub. No response. Then I am told he hasn't called them back. They are waiting for him. Finally, I call the concrete sub. He tells me they fired him and Sanchez is suing him. We hire an attorney to help us remedy this situation with GNR. Attorney writes a letter to GNR requesting a timeline and completion date of no more than 60 days. At which time we will give them the remaining balance on the contract (which is about $12,XXX). Attorney also includes a list of items that need to be completed and an accounting of the monies we have paid and supplies and materials we have paid for. Attorney asks for reply within 5 business days. Having received no reply, our Attorney phones the GNR office and attempts to discuss with Tracy that Sanchez must respond. Attorney expresses his frustration to us in trying to communicate with Tracy. Attorney receives emailed reply from GNR stating that they intend to continue to work with us and intend to complete the job. New HVAC sub comes to fix duct work and install new furnace and a/c for the addition. Cannot complete until Electrician comes out. We pay the HVAC sub directly as we tell Sanchez we no longer trust him with our money. Sanchez gives me four separate dates on which the Electricians are to return. They never show. 30+ degree weather is forecasted. I email GNR requesting heat. Tracy sends return email stating that she has double checked with Sanchez and the HVAC sub and all is ready and able to operate. Just adjust the temperature to our liking. My husband takes photos of the missing radiator locations, unconnected pipes and explains to Tracy in a return email that not only is there no thermostat installed for the new furnace but there is no way to light the boiler because of open pipes. Original plumbers re-appear a few days later to install one radiator and start the boiler. They state they will return asap as a favor to us to install the remaining two radiators. GNR has had no surprises on site; no unforeseen complications. They have simply mismanaged this project and our money and continually insulted us with a careless attitude and incomprehensible behavior. Not one single aspect of this project is complete and there are several that are barely begun. Roofing is done, has been for a year - but still has two flashing issues that must be remedied and gutters that were damaged to be replaced. There is something intrinsically dishonest and reprehensible here. 12/29/16 UPDATE GNR is refusing to complete the project.
    - Mary Beth F.
  • We were immediately impressed with Maria during her first visit to the house. We had had two contractors already come out and told us we needed a complete redo of our kitchen to make it work. Maria came up with an easy solution within minutes where we only needed to remove and replace two cabinets. She got us an estimate in a timely manner and we decided to go with them.
    I was home on maternity leave with a newborn when the project started and was nervous about how it would go. The workers were courteous and asked if they could play music. They also didn't start too early or stay too late. Everyone was very polite. Maria checked in frequently and kept us updated on the progress. She was also flexible with changing a few things and adding extra projects. We were also very impressed with how clean they were.
    Everything was completed a few weeks ago and we are still very happy with everything that was done. We would definitely recommend On Time Contractors.
    - Bonnie M.
  • So if you have ever seen that movie The Money Pit with Tom Hanks and Shelley Long you might understand how we felt a year ago. We had 100 year old house that was falling apart around us. We tried to tackle some of it ourselves but soon realized we were in way over our heads and needed professionals. We started accepting bids and out of the dozens of contractors we called, Platinum was the only one to show up, empathize with our situation, and come up with a real solution for our home. Josh came out first to assess the extent of the remodel. Kara came out the next week, listened to our ideas, and returned with a fantastic design that preserved everything we loved about the house but with modern amenities and a classic feel.
    After we finalized the design and financing, we set a demo date. We were told our project would take 8 weeks. Kara held our hands and guided us through everything. The first step was to pick out cabinetry and appliances. At first we felt really overwhelmed with all the kitchen choices but we gave her examples of what we liked. Kara was able to tell us right away what was feasible with our budget and either find a way to make it happen or give us something comparable we would be happy with. We were so grateful for her expertise in this area. Its really easy to look at a picture in a magazine of a kitchen you like. It is an entirely different animal trying to bring that kitchen to life. The CAD drawings Kara designed for the project covered everything from cabinets to electrical.
    When demo started, the crew pulled up and completely demolished our first floor. It was exhilarating. They were extremely efficient. If one was tearing down, another was cleaning up. There was never ONCE we showed up and they weren't working. Every day we came home it was like Christmas. Something was gone, torn up, removed, spaces opened, maple floors revealed. They even saved the antique whiskey bottles, toys, and papers they found in the walls for us and gave us updates every day. Once the walls were opened, the plumbers discovered our 100 year old plumbing was much worse than expected. We were told it would take a month to replace and would be without running water for that time. Kara worked with them to expedite the plumbing so that the project would not be delayed. We were back in the house in days. We had a few more surprises but the Platinum team just handled it. It was like having a think tank of remodeling experience in our house. Every time Kara called to notify us of a problem, she already had a team working on the solution. They took care of everything from the permits, demo, installs, plumbing, hvac, electricals, trimwork, floor refinishing, inspections, dealing with our bank, dealing with us, finishing, cleaning, everything. Josh told us at our first meeting they were a one stop shop and absolutely held up to that.
    We cannot stress enough how completely lost we would have been if we had never found Platinum. Being the remodeling neophytes we were, there was absolutely no way we would have been able to navigate our way through a project of this size without being financially crippled, losing our jobs, or both. Having a talented crew and an experienced Designer/Contractor at the helm was critical to this project's success. It is a huge relief to be able to go to work and know your house is in good hands. On the flipside, Platinum really had the opportunity to take advantage of us but never did. Their billing was always 100% accurate and we signed off on their work with each installment invoice. When an issue arose that we knew would put us over budget, Kara found a way to scrape pennies somewhere else to minimize the damage. They were extremely transparent with the work they were doing, why they were doing it that way, and the cost. When they came to a crossroads on a mechanical or design choice, they contacted us to give us the choice. Kara contacted us every day or two with updates and progress reports. Even our friends and family who warned us against contractors were impressed. In the end, they finished the project on time, a little over budget due to our design choices, and the final result far exceeded our expectations.
    Things we did not expect and appreciated:
    *Debris to travel down to the basement. Platinum covered all our valuables with plastic sheeting above and beyond.
    *We have an anxious dog and an escapist cat. They were very sensitive to not go in certain rooms or let our animals out.
    *When they were installing tile they noticed the floorboard joists did not connect. They took care of that so our entryway is structurally sound.
    *They picked a matte pet safe poly for our floors to keep them looking awesome longer, despite having a dog.
    *They resurrected our 100 year old maple floors.
    *The trimwork that Kara picked out and Marty installed is exquisite and is appropriate to the age and style of the home.
    *The tilework Josh put in absolutely perfect. Everything lines up and looks like a hotel spa bathroom.
    *The attention to detail. The kitchen cabinetry, tile, flooring, perfectly smooth walls and ceilings are flawless.
    *The Design. We knew it was going to be good but we had no idea.
    Tips for working with Platinum:
    *Once they start, they are a juggernaut through your home following that proposal like playbook. They work fast. Whatever you tell them, that is what they are going to do. Make sure you like it. Go over the proposal and design and know it like the back of your hand.
    *Have your own ideas but be open to theirs. They do this for a living and they are really good at it.
    *A picture is worth 1000 words. If you have an idea or something is off, just send a picture.
    *If you have the choice between saving a few bucks or getting what you want, just get what you want. The quality adds up and makes all the difference in final product.
    *Let Kara pick out as much as you are willing. She has excellent taste and knows what coordinates with what.
    *Kara was our Designer/General Contractor and took our project from start to finish. I'm sure they have several great pm's but we can vouch for her professionalism and expertise.
    *Houzz is very good for researching designs. Again, a picture is worth 1000 words. Take a screenshot and share with Kara.
    I think that covers everything. We highly recommend Platinum Remodeling. Not only are we so pleased to have a structurally and mechanically sound home, we are completely in love with the design. Our house is finally a home and we will be happy here for many years. We will be enthusiastically referring them to our friends look forward to working with them when we tackle our 2nd floor.

    - krissandra a.
  • We've been very happy with them and we had them back many times.  He is fabulous and really good.  He has done work for us before.  We found him by a magnet he put in our mailbox.  He was her daily and he has three workers; one to help him in the electrical and one to help him in the cabinetry.  He is friendly, professional and on time.  He is a perfectionist; he really did a nice job.
    - Michelle K.
  • From the minute Lonn came into our home to give us an estimate we were comfortable and confident about him. He was extremely polite, and soft spoken ( no hard selling ) and we appreciated that.

     I had put off this project for years , resisting the idea of "gutting" the kitchen and ripping out the original cabinets which were spacious and wonderful, but old...Painting seemed inadequate as some of   the doors and drawer fronts were worn or in need of repair.  I felt almost embarrassed to have anyone take a long look at my kitchen ! When Lonn arrived I rather sheepishly said  " Welcome to 1948" and he calmly replied, " Yep, this is what I do ..." He was not phased in the least which gave me great confidence... Finally I had found the solution; keeping the 'skeleton' of our beloved cabinets and having them look brand new!

    Everything about Lonn was wonderful. Precise and clear with preparations and written estimate, spelling out our part in terms of preparing for his installation, he worked a miracle in two days - the heavy equipment moved in and out like poetry in motion! Lonn was so careful to protect surfaces and staged his work space in a truly impressive manner.

    Our only regret is that we did not know this was an option or we would have enjoyed an updated kitchen long before now!

    I am so grateful for Angies List that led us to Lonn Schmitz of Custom Refacing !!!

    - Ann C.
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Cabinet Makers in Minnetonka

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