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Basement Waterproofing reviews in Marshall

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  • Rob Dunham, Owner of All-Star Basements, that performed work in my home specified under a design draw-up and pricing estimate from his previous employer, American Waterworks sump-pump company, as if they were executing the project. He never disclosed he was no longer with American Waterworks and that I would not be getting the product and services previously drawn up. He had me believe he was still employed with American Waterworks and that I was entering the contractual agreement previously drawn up that detailed this specific companys? product and services that I wanted. He did NOT obtain a permit to perform the work in my basement and now will not return my calls to fix the broken siding on my house caused by his crew and I have an unsightly exit hose on my house which would have been underground drainage had the RIGHT company done the work. I was definitely taken advantage of. I wouldn't wish this on anyone else. I see these other reviews talk about inspections, not only was an inspector never sent to look at the work but they did not take pictures of the project to supply to an inspector afterwards.
     
    I have asked Rob to replace the siding and fix the drainage water. He made one attempt to rectify by sending out an outside plumber to tack on an extension hose but my siding is still cracked and broken and my calls have been ignored for 3 weeks. I had another contractor come out to take a look and it appears the sump pump installed is USED and the battery backup was installed BACKWARDS. I?m now having to pay for another company to come out and check if my sewer line was ruptured during this project because of drain issues and not to mention the smell! I would not recommend this company to anyone.  With his kind of morals, it?s a sad way to make a living.

    I've also contacted the Department of Labor and they've confirmed there is no existing license for Rob or All-Star basements to perform any kind of work. I've now confirmed that my sewer line has been ruptured and both lines of the drainage tile are either collapsed or filled with rocks. In addition, they installed a used rusty sump pump! This company should be removed from Angie's list so he cannot do this to any one else.

    New Addition from Company's response:
     First, the crew DID NOT show up in a company truck. It was
    an unmarked truck with an open trailer towed behind it. I did initial a
    pre-work sheet that had All-Star basements company name on it which I
    overlooked simply because I thought I was getting the company that I had
    researched, had other friends and co-workers references for and ultimately
    picked.  I also initialed their sheet
    after the work, however, they made no mention that they damaged my siding and
    did not review anything down outside of my basement. They also did not instruct
    that I needed to attach any type of hose or PVC pipe to draw water away from my
    house. It was the poor execution of this project that opened up the flood gates
    to finding more problems.

    Four weeks after initial installation the sump pump cover
    was removed and it was discovered the pump was rusty and used. This 4 week
    timeframe during March there was no opportunity for the pump to be under water
    let alone for the cast iron to rust! All-Star basements had to have a plumber
    come out to my house after my insistence because water was pouring down my
    basement well window and into my basement.

    My phone calls were unreturned for 3 weeks while I was
    following up on getting my siding fixed. A day after I created the BBB
    complaint, the office manager of All-Star basements contacted me but knew
    nothing of my issues. She followed up with Rob and said that he could only find
    a company that fixed steel siding not vinyl. She also offered me $100 to fix it
    myself, which I declined.

    It is just NOW 2 months out from this project being
    completed, and I have water coming up from the floor (even after a light rain sprinkle) where they trenched and
    through the capped toilet as the water has nowhere to go.
    The company I hired
    to thread a camera through the sewer line and sump pump trenching showed that
    one side had completely caved in and another was plugged up with rocks.
    Additionally discovered that they punctured the sewer line. I provided a DVD
    copy of this to the insurance adjuster.

    Bottom line, this company would have never been allowed to
    do work in my home if Rob Dunham was not operating under the guise of American
    Waterworks. I made the mistake of calling the number on my estimate that turned
    out to be his cell phone and not American Waterworks company. He asked me for
    that original design layout and estimate paperwork from American Waterworks
    because he was traveling and didn't have access to it. Why would he need this
    if I was getting All-Star Basements services?? If I wanted All-Star basements
    to perform the work I would have called them and asked for an estimate. I would
    NOT have an unknown company that I had not previously researched, perform work
    in my home. Rob had every opportunity to disclose his company to me but instead
    chose to make a quick buck.
    - Jamie S.
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