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House Cleaning reviews in Maple Plain

  • F
    Cleaning Authority
    I'm ranking the company, and how they react to a customer complaint. I will say I have spent thousands of dollars with this company, and when I complained, they didn���t care to work anything out. At least I got my money back for the awful last clean. FYI; the two people that normally cleaned were great! I recently went down from having them clean twice a month, to once a month, the price went up to $200.00 a time. Since hiring the company one and a half years ago I have changed my clean date 3 times for various reasons. Not unreasonable. So, this time the fill-in cleaners (not my regular workers), came on the off day. The cleaner said, "they would not clean the bedroom and the master bath for the $200.00, that was extra." I told her, it had always been done. She showed me a sheet stating the bed and bath are extra. I again said, it had always been done. Remember, I���ve spent thousands of dollars with this company, and was happy with my regular workers. The fill-in cleaner called the ���manager,��� to explain this. I thought this would settle it, at least for this time, and we could work it out later. But the ���manager,��� called my home to argue with me. I told the ���manager,��� it had always been done, and besides there were a number of areas on that sheet, that I never had them clean, because it wasn't necessary. However the bedroom and bath were a must, and they were always done. I told her, at this time we should take this into consideration. She said, "they don���t trade areas and if I wanted it done I would have to pay more." I told her, that isn���t right. Besides when I went to monthly, my cost went up substantially with no extra time allowed for cleaning. The cleaners always had between 4-5 houses to clean a day, no matter if they were monthly or weekly! When I confronted them on that, she said, "they don���t look at the time it takes, and they don���t barter areas.��� I said at this time it would be better to listen to what the customer is saying, and work it out later. But I felt strongly that the cost was not reasonable without the master bed and bath done. I asked to have the owner call on Monday. Next thing I know the, ���manager��� is in my driveway! I told her I did not have time to argue anymore, (I was getting ready to have a party). She continued into my home and told me it would be $200.00 without the bedroom and bath. It was so funny when she was leaving and telling me this she was standing next to a leaf on the supposedly clean floor. When I went up stairs after they left, I realized they had not cleaned. The owner called on Monday and clearly looked at this as my fault, and as with the others, didn���t care to work anything out, just wanted me to stop talking. Clearly he doesn���t care how customers are treated. He clearly did not call with a plan to work anything out, and asked what he should do. I said well since the house was left dirty, (even the down stairs, ex. leaves, and areas not even mopped, tables not wiped), I don���t think I should pay for Friday. His reply, I���ll give you your money back, and won���t do business with you anymore. Ultimately even with the owner, there is no concern for the customer, and they will dump you if you complain! Also when you sigh up for the service they will tell you a, ���manager��� will come and check how the cleaning is going, this isn���t true, this is the only time in a year and a half I even saw a manager! Maybe if they did check, as stated, this wouldn���t have happened. Being treated this way, after spending thousands of dollars with the company, was really upsetting. Anyone know a good cleaner?? I've been hiring people for many, many years.
    - Martha M.
  • A
    Yolanda's Housecleaning
    I have Yolanda and her amazing crew in every two weeks.  I have 3 1/2 baths and essentially three floors cleaned each time.  They do a great job.  Much better than I have ever had with services in the past.
    - dawn j.
  • B
    QualiCO
    I purchased a deal for cleaning and didn't see that this company doesn't give set appointment times. Instead, they give a 3 hour window within which they can arrive. Given that the cleaning was at least 3 hours, that would require me to be available an entire day and typically during the work week. That just didn't work for my schedule. The representative answering the questions was very helpful and kind. She offered a refund immediately without any problem. I wish they did set appointments because I think I would want to work with them.
    - Sonja L.
  • A
    Yolanda's Housecleaning
    I called Yolanda after we purchased our home after reading about her on this site. She *promptly* returned my call and scheduled a meeting with me to view the home and go over my expectations. I had also previously interviewed other companies as well.

    I was the most impressed with Yolanda, her willingness to help, her attitude, her knowledge and her overall demeanor. We scheduled a cleaning day and she was at home promptly at the time she scheduled (early before 0700 am). She performed an outstanding job and it was a no brainer to have her come on a weekly basis.
    She cleans a VERY LARGE home that is over 7000 square feet of livable space and has one additional helper. She is thorough, will tackle any job you ask her if she can do it, thoughtful about our dogs, extremely reliable and trustworthy, knows how to get rid of problems (washer with some type of rust stain), and a joy to work with.
    I cannot say enough good things about Yolanda. If you do not hire her it's your loss :)
    - Judith M.
  • A
    Maid Masters
    .
    - MARSHA H.
  • C
    Maid Masters
    unknown
    - Lori M.
  • F
    Nikki Neat Cleaning Services
    unknown
    - JESSI L.
  • A
    Yolanda's Housecleaning
    unknown
    - Judith M.
  • B
    MARY CAMPBELL
    She consistently does a good job. She is trustworthy, dependable, and willing to please. 
    - MARSHA H.
  • A
    CLAUDIA'S CLEANING ETC ETC ETC
    VERY POLITE AND ON TIME. GREAT ATTITUDE.
    - Steve P.
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Home Cleaning Services in Maple Plain

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