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Door Installation reviews in Maple Plain

  • B
    A1 Lakeview Doors & Glass
    After a long wait for the glass to come in, he showed up to install it. I said to him at the time, "I hope your good at calking, because it's important to be good at that." He replied, he was. I found it odd that he took out the door to replace the pane of glass, but he's the expert, I thought. He broke the actual door taking it out, but explained that it won't affect the functioning of the door at all. OK. The door does seem to function. I did not check the calk when he was done, and the calking was awful. The calk was smeared on and missing in some spots. I called and told him, asking him to come back. He did and he, "couldn't believe," he left it like that. Again he was very nice. He did a good job on the calk this time, but while he was there I noticed under my porch was the broken pane of glass that he had removed, when he was there the first time. I asked him to take it, and he explained that he doesn't usually do that, but this time he would. I thought that was nuts, with the price I paid, taking the glass I assumed would be part of the job. Where and how does a home owner get rid of the glass? However, it only got worse this spring when I went under my porch, and found my wheel barrel tucked in there. It was full of water, so I dumped it out. To my surprise he had taken the broken glass and dumped it in my wheel barrel. I could not see through the water and I had no idea it was in there. When I went to empty the water, it was so heavy with the glass (I didn't know was in there), it just tipped over. Now I have glass all over, on the under the porch, in the grass. I'm not happy! And he broke the door!
    - Martha M.
  • A
    Honey Do and More
    Jerry was a pleasure to meet. He was very professional and worked quickly and neatly. I told him I have already started another list of and quot;Honey Doand quot; projects for him. I highly recommend his services.
    - Cindy W.
  • D
    It started out great but clearly this job was just too big for Mel and he's not used to having clients who have ideas about how things should go. As the daughter of a life long general contractor, I knew what I wanted and I knew how things should go. The end result was reasonably good work (he has some very good subs and his project manager for our project was excellent...wish he'd been our general contractor) but there were many, many problems along the way.
    Mel and his wife, Denise, don't readily accept any responsibility when they make a mistake and instead attempt to blame the customer. One glaring case in point was in May (at the beginning of the project) when we'd chosen all our bathroom fixtures and sent it off to him. They'd spent enough time to notice that we'd exceeded our allowance but didn't pay attention to any of the details. So in July when the tub *they'd* chosen without so much as showing us a picture arrived, it would not support a deck mounted faucet. First Mel tried to blame Ferguson's, then he tried to blame us. Eventually when we stood our ground, they ordered a new tub but there was a great deal of conflict. It all went seriously down hill from there.
    Denise handles all the client communication and is one of the least professional people I've ever done business with in my life. She's very difficult and plays bad cop to wherever Mel plays good cop. He tends not to pay attention to details, doesn't write things down and then often doesn't remember what was discussed or promised, and then tries to back out. There's always an excuse and it's never his fault. Usually ours. Amazingly.
    During our contract meeting, we had several instances where we'd said we wanted (fill in the blank) added and he didn't write it in. When I asked and quot;shouldn't you write this downand quot;, he'd respond that he'd get it all written in when he got home. MY bad for not forcing the issue immediately but I trusted him. He's got a winning personality until it goes wrong. Later, Denise would accuse us of trying to get something that wasn't agreed to even though in person Mel would admit he'd forgotten to write it in. This went on and on where he wouldn't have paid attention to details or he wouldn't have been communicating with subs or his employees.
    We did ask for some additional work outside the scope of the contract and were always ready to pay appropriately for it. Of course the one that came back to bite us was some work on a powder room. Despite my asking what it was going to cost for 2 months and getting no numbers, the work was done. It was only AFTER that he charged us $800 which we objected to since we would never have done that work for that money if we'd have known before hand. We ended up painting ourselves (took off $100) and agreed upon $500 but the whole interaction felt unethical (which Denise actually accused us of being, more than once)
    He didn't manage the job well at all. His tile guy used a DRY saw in the hallway with a FAN blowing right into a bedroom that wasn't under construction because he also didn't shut the door. It was the worst disaster of the whole construction zone and then Denise gave us the most ridiculous grief about cleaning after ward. This was our whole 4 1/2 months (was supposed to be a 2 1/2 mo job). Total nightmare.
    We've built a custom home and that process took us 3 years. That was a breeze compared to this remodel. I feel like we have PTSD from it all. Would NOT recommend. I'm sure this will pull a response of how the whole nightmare was never his fault and we were just the worst clients in the world. Funny, everybody else that has ever done contracting work with us has never had a problem, even in a 3 yr house project.

    - Sonja L.
  • A
    Honey Do and More
    Jerry was great, on time and ready to go. Fixed three plumbing issues and hung a new man door into garage. Fast and fair. We will use them again.
    - Carl P.
  • A
    Rent A Husband
    - Ronda W.
  • A
    Rent A Husband
    The service was good. It took them three days to complete the job. There were unexpected issues, but we dealt with them. There were no additional charges to the $495 Big Deal.
    - Lisa J.
  • F
    Wellington Home Improvement LLC
    A window failed and I have been waiting for over 1 year for a replacement. No bueno. Do not trade with these folks.
    - Carl P.
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Door Installers in Maple Plain

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